"Spas in Luxury hotels are generally badly managed"
Jun 12, 2011, 12:26 am
#1
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"Spas in Luxury hotels are generally badly managed"
"Luxury hotels usually focus on architecture and pampering, at the expense of knowhow and homecare. We even saw some obscure niche brands without laboratory behind them, but with a good sense of marketing, chosen by luxury hotels on the sole ground of being exclusive.
These places are often badly managed, especially as they are difficult to be profitable and the occupancy rate is low. But things are changing. Like Raffles hotels, which have been disappointed by the results of its spas, including in Asia. They are now looking for a partner who can bring expertise and customers loyalty." says Clarins CEO
source: Le Figaro
These places are often badly managed, especially as they are difficult to be profitable and the occupancy rate is low. But things are changing. Like Raffles hotels, which have been disappointed by the results of its spas, including in Asia. They are now looking for a partner who can bring expertise and customers loyalty." says Clarins CEO
source: Le Figaro
Last edited by nicolas75; Jun 12, 2011 at 4:08 am
Jun 12, 2011, 6:49 am
#2
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"Luxury hotels usually focus on architecture and pampering, at the expense of knowhow and homecare. We even saw some obscure niche brands without laboratory behind them, but with a good sense of marketing, chosen by luxury hotels on the sole ground of being exclusive.
These places are often badly managed, especially as they are difficult to be profitable and the occupancy rate is low. But things are changing. Like Raffles hotels, which have been disappointed by the results of its spas, including in Asia. They are now looking for a partner who can bring expertise and customers loyalty." says Clarins CEO
source: Le Figaro
These places are often badly managed, especially as they are difficult to be profitable and the occupancy rate is low. But things are changing. Like Raffles hotels, which have been disappointed by the results of its spas, including in Asia. They are now looking for a partner who can bring expertise and customers loyalty." says Clarins CEO
source: Le Figaro
I also think that someone (Clarins?) is having a go at the success of some niche spa brands that, unlike Clarins, are not sold in pharmacies and supermarkets.
Good spas are profitable. Take the spa at FS George V, or Amanpuri - both are incredibly profitable. They are also exceptionally well managed, with top notch therapists.
If Raffles brings in someone like Clarins to run its spas then, for me, this reinforces the fact that Raffles does not understand spas at all.
Jun 12, 2011, 7:39 am
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I don't understand their point. If Luxury Hotels don't know how to manage their Spa's than who does? The ones on the street corners of Bangkok that offer "Happy Endings"?
Jun 12, 2011, 8:05 am
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very understated vuittonsofstyle 
thread title quote is probably correct, but article seems like transparent PR - attacking organic products regardless of quality, and suggesting that quality has no bearing on luxury so all that matters is profit margin
and as usual, not keeping "luxury hotels" narrow, but including all properties that call themselves that regardless of quality
thread title quote is probably correct, but article seems like transparent PR - attacking organic products regardless of quality, and suggesting that quality has no bearing on luxury so all that matters is profit margin
and as usual, not keeping "luxury hotels" narrow, but including all properties that call themselves that regardless of quality
Jun 13, 2011, 7:07 am
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Well, well
I did not think that quoting a few lines from an article in "Le Figaro" would lead to such a controversy
I deducted from the comments:
- All the luxury hotels have excellent spas, and all are profitable,
- CEO of Clarins, yet one of the most respected cosmetics brands, is only aimed by the willingness to harm niche brands (despite some of them have very standard or even harmful components, as it was revealed when an international cosmetics group analysed the components of the products of the niche company it wanted to acquire)
- a cosmetics group like Clarins, which has opened its first institute in the late 50s and manages spas of prestigious hotels has nothing to say on the subject,
- Raffles Hotel, which is, as everyone knows, a slightly improved version of Motel 6 hotels, is completely stupid to change things in its hotels
I did not think that quoting a few lines from an article in "Le Figaro" would lead to such a controversy
I deducted from the comments:
- All the luxury hotels have excellent spas, and all are profitable,
- CEO of Clarins, yet one of the most respected cosmetics brands, is only aimed by the willingness to harm niche brands (despite some of them have very standard or even harmful components, as it was revealed when an international cosmetics group analysed the components of the products of the niche company it wanted to acquire)
- a cosmetics group like Clarins, which has opened its first institute in the late 50s and manages spas of prestigious hotels has nothing to say on the subject,
- Raffles Hotel, which is, as everyone knows, a slightly improved version of Motel 6 hotels, is completely stupid to change things in its hotels
Jun 13, 2011, 7:16 am
#6
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Well, well
I did not think that quoting a few lines from an article in "Le Figaro" would lead to such a controversy
I deducted from the comments:
- All the luxury hotels have excellent spas, and all are profitable,
- CEO of Clarins, yet one of the most respected cosmetics brands, is only aimed by the willingness to harm niche brands (despite some of them have very standard or even harmful components, as it was revealed when an international cosmetics group analysed the components of the products of the niche company it wanted to acquire)
- a cosmetics group like Clarins, which has opened its first institute in the late 50s and manages spas of prestigious hotels has nothing to say on the subject,
- Raffles Hotel, which is, as everyone knows, a slightly improved version of Motel 6 hotels, is completely stupid to change things in its hotels
I did not think that quoting a few lines from an article in "Le Figaro" would lead to such a controversy
I deducted from the comments:
- All the luxury hotels have excellent spas, and all are profitable,
- CEO of Clarins, yet one of the most respected cosmetics brands, is only aimed by the willingness to harm niche brands (despite some of them have very standard or even harmful components, as it was revealed when an international cosmetics group analysed the components of the products of the niche company it wanted to acquire)
- a cosmetics group like Clarins, which has opened its first institute in the late 50s and manages spas of prestigious hotels has nothing to say on the subject,
- Raffles Hotel, which is, as everyone knows, a slightly improved version of Motel 6 hotels, is completely stupid to change things in its hotels
Clarins is a respected cosmetic brand because it has been going for a long time and is a household name, but things have moved on since those days and there are now better spa products on the market with fewer man-made chemicals in them.
Raffles is not completely stupid to change its spas, just short sighted in the way it intends to do this, IMHO.
Jun 13, 2011, 7:27 am
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at the expense of knowhow and homecare. We even saw some obscure niche brands without laboratory behind them, but with a good sense of marketing, chosen by luxury hotels on the sole ground of being exclusive.
These places are often badly managed, especially as they are difficult to be profitable and the occupancy rate is low.
partner who can bring expertise and customers loyalty." says Clarins CEO
These places are often badly managed, especially as they are difficult to be profitable and the occupancy rate is low.
partner who can bring expertise and customers loyalty." says Clarins CEO
amanresorts for example are designed to have low occupancy.
- All the luxury hotels have excellent spas, and all are profitable,
- CEO of Clarins, yet one of the most respected cosmetics brands, is only aimed by the willingness to harm niche brands (despite some of them have very standard or even harmful components, as it was revealed when an international cosmetics group analysed the components of the products of the niche company it wanted to acquire)
- a cosmetics group like Clarins, which has opened its first institute in the late 50s and manages spas of prestigious hotels has nothing to say on the subject,
- Raffles Hotel, which is, as everyone knows, a slightly improved version of Motel 6 hotels, is completely stupid to change things in its hotels
- CEO of Clarins, yet one of the most respected cosmetics brands, is only aimed by the willingness to harm niche brands (despite some of them have very standard or even harmful components, as it was revealed when an international cosmetics group analysed the components of the products of the niche company it wanted to acquire)
- a cosmetics group like Clarins, which has opened its first institute in the late 50s and manages spas of prestigious hotels has nothing to say on the subject,
- Raffles Hotel, which is, as everyone knows, a slightly improved version of Motel 6 hotels, is completely stupid to change things in its hotels
I also think that someone (Clarins?) is having a go at the success of some niche spa brands that, unlike Clarins, are not sold in pharmacies and supermarkets.
Good spas are profitable. Take the spa at FS George V, or Amanpuri - both are incredibly profitable. They are also exceptionally well managed, with top notch therapists.
If Raffles brings in someone like Clarins to run its spas then, for me, this reinforces the fact that Raffles does not understand spas at all.
Good spas are profitable. Take the spa at FS George V, or Amanpuri - both are incredibly profitable. They are also exceptionally well managed, with top notch therapists.
If Raffles brings in someone like Clarins to run its spas then, for me, this reinforces the fact that Raffles does not understand spas at all.
thread title quote is probably correct, but article seems like transparent PR - attacking organic products regardless of quality, and suggesting that quality has no bearing on luxury so all that matters is profit margin
and as usual, not keeping "luxury hotels" narrow, but including all properties that call themselves that regardless of quality
and as usual, not keeping "luxury hotels" narrow, but including all properties that call themselves that regardless of quality
Last edited by Kagehitokiri; Jun 13, 2011 at 8:09 am