That would be a nice message, but wouldn't solve the overflow problem ;)

I appreciate that the good folks at the call centers are doing all they can, and they have been good to me when I have been able to get through.

However, calling last night

a) The Norwegian number gave me a recorded message saying that they answered calls between 9.00 and 19.00
b) The German number hung up on me as soon as it was answered
c) The Belgian number gives me a message saying that the phone number is not in use

(The Swiss ordinary service number in Belgium got me through to Cape Town in a couple of minutes.)

AHAHAHA!!! Are you writing just to do fingers fitness? :confused:

1)I'm an european passenger involved on the "volcano emergency"
2)I have to change a multi-segment reservation.
3)I'm trying from yesterday to contact LH reservation office.
4)I spent many hours holding on, and it is a "pay number"... (1 hour = 7 euros).
5)Many airlines have priority lines (toll free) and team to support status flyers.
6)From LH website it's not possible to change a reservation.
7)Looking at LH website, places on next week flights are decreasing really fast due reprotections... to be sure to fly I have to buy a new ticket online.

I'm just asking if LH has a dedicated telephone line and team for Senator status flyers. (I think.. NOT)

If LH supporters doesn't like my question, and they think I have not a serious problem (maybe looking for a special meal...), please don't do fingers fitness beacause I don't like flames and I respect FT forum.

F

^
For Suisse I have only:

french: 0900 900 933 (0.15CHF /min*)
german: 0900 900 922 (0.15 CHF / Min.*)
Do you have a different number?

I tried Poland, Italy, Greece, Malta,.... Many offices have only a national "pay number"...

Keep on digging !

If you're a Senator, you know the number, if not, you're probably not entitled to use the number. But maybe I mixed something up here...

^^^

It is difficult for everyone these days but the airlines from at least few days knew the problem was approaching, as the dust didn't appear over Europe just from nowhere. So they had at least some time to prepare to handle those calls better. If they cannot even answer calls from their HONs and SENs it seems the call centers are not hadling the crisis situation aedequately IMO.
My advise would be to go to the LH office at the airport. It worked well for me, as SEN on C ticket I didn't have to wait in the queue.
I was booked in LX and they did probably the best they could for me - gave me hotel for 2 nights, food, and rebooked my tickets already twice.
Unfortunately, as tomorrow they still do not operate, I am taking a train.

erm, did you see the lines at the ticket desks in FRA/MUC/DUS etc ?

How on earth should any organisation keep that many resources/employees steadily on stand by, ready to be activated within hours? This is impossible.
I understand your frustration, but think this through.

And to the OP: Are you ignoring, how many people are affected by this? EVERY LH plane is grounded and ALL flights are canceled.

@:-)

http://www.flyertalk.com/forum/miles...perations.html

i don't even want to begin to imagine them... the ones in CCS yesterday were already long enough, for the LH and AF flights...

I got through to LH in Canada and Australia with not too many issues.

Actually, I like the not reachable option a lot as it saves me long waiting time and an huge amount of roaming charges. Canada is either not reachable or you have to wait for 1-3 minutes. Much better than Germany where you wait for 30 minutes. And LH is talking to all their services providers but you actually need to get more phone lines connected.

I kinda knew they wouldn't do much :( .

SQ harasses us with text message that we needed to call them to receive an update only to then tell us - after an extensive wait - that there's nothing they can tell us... that I call proactive customer service :rolleyes: ...

Are you actually complaining about SQ in the M&M forum? You should know it's not allowed here! :rolleyes: :D

If you call the SEN line you end up at the normal line at the moment....