Xevus

I'm flying today with BD in economy. Last week and week before that i've entered LH lounge in DME without any problems showing my EBG card. However today i was denied entrance, and was told i can only use this lounge if i fly LH operated flight.
This lounge is clearly marked as *G at entrance, and also LH.com shows that i can use this lounge with *G card. Whom i can contact to report this clearly wrong behavior from lounge personnel ?

alex0683de

You're at the wrong lounge:

Moscow (Domodedovo) (lat:55.4025, lng:37.9136)

lounges

Transaero lounge

* diamond club gold card members - plus 1 guest
* diamond club silver card members - plus 1 guest
* bmi business passengers - plus 1 guest
* Star Alliance gold card members** - plus 1 guest
* Star Alliance 1st passengers - plus 1 guest
* Star Alliance business passengers - no guest

VIP lounge

* bmi business passengers - plus 1 guest
* Star Alliance 1st passengers - plus 1 guest
* Star Alliance business passengers - no guest

**Star Alliance gold card members no permitted access on Transaero code share flights

desk check-in

* opens 3 hours prior to departure
* closes 45 minutes prior to departure

from http://www.flybmi.com/bmi/en-gb/plan...acilities.aspx

If flying on bmi, you need to check what their arrangements are.

Tomasz

The lounge is operated by a sub-company and there is some confusion indeed, which ends from time in not very polite matter...

Well...I did face following situation 3 weeks ago...
A colleague of mine (SEN) and me (HON) were booked on OS flight to VIE, as the LH lounge is new and clearly states *G we wanted to try it; in the past there were no problems to use OS lounge, when booked on LX and vice versa)...
in the beginning the entrance was denied, because booked on OS, the lounge staff very arrogant and not polite at all...we requested to speak LH directly, they connected us to Alitalia ...we requested again to speak LH directly, they called their supervisor, who explained them, that we have the right to access also this lounge...however: the papers (copies of a handbook) they showed us stated handwritten, that passengers booked on OS/ LX should be redirected to the other lounges, when possible...furthermore...in this handbook was no reference about HON PAX...staff recognized only OS logo on my colleagues SEN card and wanted to explain him, that he has to use OS lounge, the same in my case with LX logo...

Conclusion: they have no idea, what *Alliance is and even more no idea of M&M

oliver2002

The internal PR says its only for LH F/C pax:

The above is a caption of a picture of the ribbon cutting. You can clearly see the *G sign on the left of the entrance

source: lufthanseat.de

SJPaul

I've been allowed access as a *G flying economy on LH. Very much hope that doesn't change...

Xevus

That's what lounge dragons said to me last Sunday - any *G is allowed, provided that they fly LH. This is really bizarre policy, to say the least.

KVS

That's the correct *A policy for all contract lounges. *Gs are granted access only when departing on that contracting carrier's (in this case LH's) flight:

http://www.lufthansa.com/online/port...en&cid=1000390

Xevus

Hmm, thats really interesting fact. Can you give some public link that explains that policy ?

f4freeJunior

I had the same problem 2 months ago in TLL. I was flying TLL-CPH (Estonian)- ZRH (LX).
I was denied access in TLL. The facts that I was on a SK (codeshare) and that I had a same day departing *A tix (CPH-ZRH) didn't help.
Very inconvenient since I bought an SK ticket .

KVS

Here is an extract from the *A lounge access policy:

htb

But if it is a contract lounge as opposed to a *G lounge, they should not be allowed to put up the *G sign.

HTB.

TerryK

Many people confuses Star Alliance sign with Star Gold sign. They look similar but Star Gold sign has GOLD near the bottom. Perhaps OP was confused?

oliver2002

The sign beside the door is the *G lounge sign.