Questions for official LH lurker, LHrelate
Sep 19, 2007, 4:04 pm
#46
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
(3 out of 4 times this summer!)
Sep 19, 2007, 4:07 pm
#47
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Sep 19, 2007, 5:58 pm
#48
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,174
There's a great new benefit for Miles & More members on the horizon...
Michelle,
M&M USA is actively collecting email addresses from members on their website... see:
http://www.flyertalk.com/forum/showthread.php?t=737193
what is the timeline on this promo? When can we hope on some public news? Atleast a date....
BTW, can you tell the IT guys who set up the responder function to clean up the response mail?
M&M USA is actively collecting email addresses from members on their website... see:
http://www.flyertalk.com/forum/showthread.php?t=737193
what is the timeline on this promo? When can we hope on some public news? Atleast a date....
BTW, can you tell the IT guys who set up the responder function to clean up the response mail?
Sep 19, 2007, 11:50 pm
#49
Join Date: Sep 2005
Location: BOM-SIN-EWR
Programs: UA*G (1K again), Sixt Plat, *was*: SQ QPP01 & SK EBS/EBG, LH SEN, AA EXP, 9wPlat
Posts: 8,606
Not relevant - deleted.
Sep 21, 2007, 12:04 am
#50
Join Date: Nov 2005
Location: LAX
Programs: UA 1K MM; Bonvoy Titanium; most other FF programs...
Posts: 654
Blocked Seats
I am flying LH457 (LAX-FRA) on October 5th in PAID C, and when I got o select seats, I see a few aisle seats still avail (in the middle aisle, which I prefer), namely 10D and 12D on the 747.
However, I feel like whenever I reserve these, when I show up at the airport I am given a different seat. I think one time I asked, and they said that 10D is reserved for a person with baby (and bassinet), while 12D is for handicap...
Is that correct???
However, I feel like whenever I reserve these, when I show up at the airport I am given a different seat. I think one time I asked, and they said that 10D is reserved for a person with baby (and bassinet), while 12D is for handicap...
Is that correct???
Sep 24, 2007, 2:11 pm
#51
Company Representative - Lufthansa Airlines
Join Date: Jun 2007
Location: East Meadow, NY
Programs: Official LH Real Person
Posts: 726
Update
Hi everyone 
FoxFlyer: What you were told (10D = infant w/bassinet, 12D = disabled) is true; there are these type of seats designated in nearly all longhaul a/c. Some GDS's or websites may show those seats as open but not with the conditions required to have them preassigned. If you request these seats and when you get to the a/p you get a different seat, it is likely the request was rejected and queued to your TA and they did not notify you afterward.
oliver: I need time to ask the horizon what's coming and if I can talk about it
To everyone who has asked for my help through the online feedback form, I thank you for your patience and will do my best to answer you asap. Last week I was under the weather (under the horizon?) and have lots of catch-up to play...
Thanks as always for your indulgence
FoxFlyer: What you were told (10D = infant w/bassinet, 12D = disabled) is true; there are these type of seats designated in nearly all longhaul a/c. Some GDS's or websites may show those seats as open but not with the conditions required to have them preassigned. If you request these seats and when you get to the a/p you get a different seat, it is likely the request was rejected and queued to your TA and they did not notify you afterward.
oliver: I need time to ask the horizon what's coming and if I can talk about it
To everyone who has asked for my help through the online feedback form, I thank you for your patience and will do my best to answer you asap. Last week I was under the weather (under the horizon?) and have lots of catch-up to play...
Thanks as always for your indulgence
Sep 29, 2007, 11:55 pm
#52
Join Date: Jul 2004
Location: Atlanta (ATL)
Programs: LH HON, BA Gold, EK Gold, SPG Plat
Posts: 1,590
Michelle, I have received a letter from M&M customer service in Verl/Germany. In this letter I was told that some corrections have been made to my account because a) some flights had been credited as business class while the ticket was economy and b) some flights have been removed because I didn´t travel these flights(??)
None of this is true and furthermore I can´t figure out where M&M made these corrections in my statement. Also there is no phone number to contact anybody (which is rediclious in such a case) and upon my written request to call me back and talk to me, nobody did.
I am serious: I am not willing to accept such a rude behaviour by M&M. Not as a SEN, not as a customer. If they think there is something wrong (which isn´t), they should TALK to me! You cant´t just write such a letter and then not being ableto be contacted. Please help me on this before I turn the rest of my year-end business to some other airline, which appreciates my business.
Thank you
None of this is true and furthermore I can´t figure out where M&M made these corrections in my statement. Also there is no phone number to contact anybody (which is rediclious in such a case) and upon my written request to call me back and talk to me, nobody did.
I am serious: I am not willing to accept such a rude behaviour by M&M. Not as a SEN, not as a customer. If they think there is something wrong (which isn´t), they should TALK to me! You cant´t just write such a letter and then not being ableto be contacted. Please help me on this before I turn the rest of my year-end business to some other airline, which appreciates my business.
Thank you
Sep 30, 2007, 4:22 am
#53
FlyerTalk Evangelist
Join Date: Oct 2004
Location: MUC/LAX/SMV
Programs: LH, UA, BD, AA, NW, FB, NH, AC, Sixt, Hertz, Avis, *W, HH, Marriott, PC, Leaders Club, AMEX
Posts: 12,406
Sep 30, 2007, 8:00 am
#54
Join Date: Jul 2004
Location: Atlanta (ATL)
Programs: LH HON, BA Gold, EK Gold, SPG Plat
Posts: 1,590
Yes, I am/was....
Last edited by berlinflyer; Oct 1, 2007 at 2:05 am
Oct 1, 2007, 5:30 am
#55
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,174
[mod hat on]
moved 7 posts to the lounge forum for OT reasons. Please read my post (#27) above.
Regards Oliver2002
[mod hat off]
moved 7 posts to the lounge forum for OT reasons. Please read my post (#27) above.
Regards Oliver2002
[mod hat off]
Oct 1, 2007, 11:24 am
#56
Company Representative - Lufthansa Airlines
Join Date: Jun 2007
Location: East Meadow, NY
Programs: Official LH Real Person
Posts: 726
Hi everyone! Hope you had a great weekend (I did, it was filled with winning football teams!)
RE: Collection of e-mail addresses for new benefit "on the horizon"
On this subject I have been able to find out no information whatsoever. Those in the know are unavailable or not talking. I wish I had some news, please don't speculate too much...
berlinflyer: I am really sorry about the way this notification to you was handled, and more so if it was incorrectly applied to your account. If you please copy this complaint into the LHrelate contact form and include your SEN number with phone number I will have someone contact you as soon as possible.
Thanks,
RE: Collection of e-mail addresses for new benefit "on the horizon"
On this subject I have been able to find out no information whatsoever. Those in the know are unavailable or not talking. I wish I had some news, please don't speculate too much...
berlinflyer: I am really sorry about the way this notification to you was handled, and more so if it was incorrectly applied to your account. If you please copy this complaint into the LHrelate contact form and include your SEN number with phone number I will have someone contact you as soon as possible.
Thanks,
Oct 2, 2007, 11:27 am
#57
Join Date: Jul 2004
Location: Atlanta (ATL)
Programs: LH HON, BA Gold, EK Gold, SPG Plat
Posts: 1,590
Thanks Michelle, you also got a PM
Oct 2, 2007, 11:57 am
#58
FlyerTalk Evangelist
Join Date: Oct 2004
Location: MUC/LAX/SMV
Programs: LH, UA, BD, AA, NW, FB, NH, AC, Sixt, Hertz, Avis, *W, HH, Marriott, PC, Leaders Club, AMEX
Posts: 12,406
Oct 2, 2007, 3:52 pm
#59
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Michelle,
M&M USA is actively collecting email addresses from members on their website... see:
http://www.flyertalk.com/forum/showthread.php?t=737193
what is the timeline on this promo? When can we hope on some public news? Atleast a date....
BTW, can you tell the IT guys who set up the responder function to clean up the response mail?
M&M USA is actively collecting email addresses from members on their website... see:
http://www.flyertalk.com/forum/showthread.php?t=737193
what is the timeline on this promo? When can we hope on some public news? Atleast a date....
BTW, can you tell the IT guys who set up the responder function to clean up the response mail?
Oct 5, 2007, 2:49 pm
#60
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,174
please help us resolve the Z fare conundrum
In the latest Z fare holiday offer LH.com and all promo material states:
The LH upgrade terms:
Could you clarify the status of upgrades on Z fares?
Z Class fares are not upgradeable to First Class neither mileage nor certificates may be used to upgrade this fare. Passengers wishing to have the option to upgrade should purchase C or D fares as per the rules of those specific fares.
Special upgrade terms of Lufthansa, Adria Airways, Air Dolomiti, Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines, SWISS and Condor
* Upgrades are possible for scheduled flights operated by Lufthansa (LH), Adria Airways (JP), Air Dolomiti (EN), Austrian Airlines Group (OS), Croatia Airlines (OU), LOT Polish Airlines (LO) and SWISS (LX), and for Condor (DE) flights. Not valid on LH, JP, EN, OS, OU, LO, LX and DE marketing flight numbers*
* Condor excludes no booking classes; the values in the Economy B, Y column apply.
* Upgrades are not possible in the case of especially favourable offers by LH, JP, EN, OS, OU, LO and LX. On European flights, that means the booking classes T, L, E, U (plus G and K with Adria Airways, S and W with Croatia Airlines, N with SWISS). Upgrades are possible in booking class U on European flights with SWISS. On intercontinental flights, that means the booking classes S, W (and T, L for LOT Polish Airlines and SWISS). On intercontinental flights with SWISS upgrades are not possible in booking classes T, E, W, N. Upgrades are possible in booking class L on intercontinental flights with SWISS.
* Upgrades for LH, OS, LO and LX flights can be booked by telephone as eUpgrades and also online in the case of LH, LO and OS.
* Domestic flight upgrades are possible only for connecting flights in combination with upgrades for intercontinental flights, and are already included in the miles for the intercontinental upgrade.
* For upgrades with Condor, Adria Airways or Croatia Airlines, paper certificates (valid for up to 12 months) must be issued, so the booking must be made at least seven working days in advance. Express processing is also possible up to four working days before depature upon payment of a fee.
* Further details on SWISS upgrades: www.miles-and-more.com
* Upgrades are possible for scheduled flights operated by Lufthansa (LH), Adria Airways (JP), Air Dolomiti (EN), Austrian Airlines Group (OS), Croatia Airlines (OU), LOT Polish Airlines (LO) and SWISS (LX), and for Condor (DE) flights. Not valid on LH, JP, EN, OS, OU, LO, LX and DE marketing flight numbers*
* Condor excludes no booking classes; the values in the Economy B, Y column apply.
* Upgrades are not possible in the case of especially favourable offers by LH, JP, EN, OS, OU, LO and LX. On European flights, that means the booking classes T, L, E, U (plus G and K with Adria Airways, S and W with Croatia Airlines, N with SWISS). Upgrades are possible in booking class U on European flights with SWISS. On intercontinental flights, that means the booking classes S, W (and T, L for LOT Polish Airlines and SWISS). On intercontinental flights with SWISS upgrades are not possible in booking classes T, E, W, N. Upgrades are possible in booking class L on intercontinental flights with SWISS.
* Upgrades for LH, OS, LO and LX flights can be booked by telephone as eUpgrades and also online in the case of LH, LO and OS.
* Domestic flight upgrades are possible only for connecting flights in combination with upgrades for intercontinental flights, and are already included in the miles for the intercontinental upgrade.
* For upgrades with Condor, Adria Airways or Croatia Airlines, paper certificates (valid for up to 12 months) must be issued, so the booking must be made at least seven working days in advance. Express processing is also possible up to four working days before depature upon payment of a fee.
* Further details on SWISS upgrades: www.miles-and-more.com