Please post your M&M award booking experience
Sep 22, 2007, 8:11 pm
#91
Join Date: Feb 2007
Location: DRS, BLI
Programs: M&M, DC
Posts: 120
- Which route/airline did you book and which class?
DRS-MUC-LAX-YVR in LH C/F and UA F
YVR-JFK in AC C
JFK-FRA-DRS in LH F/C
- How many pax and how many award miles?
myself, 140k , €295
- How many days/weeks/months did you book in advance?
5 months
- Have you been able to book your preferred dates of travel?
All dates were available, both, via MUC/FRA and SFO/LAX.
- Were you happy with the award booking procedure (e.g. online/by phone)?
I had to ask the agent to type it in and see if it is available for 140k miles, after he had denied my itinerary. Et voila, it worked (much to his amazement)
- How often did you have to check/call until you got the seats?
Anoher call - got me all my seats.
DRS-MUC-LAX-YVR in LH C/F and UA F
YVR-JFK in AC C
JFK-FRA-DRS in LH F/C
- How many pax and how many award miles?
myself, 140k , €295
- How many days/weeks/months did you book in advance?
5 months
- Have you been able to book your preferred dates of travel?
All dates were available, both, via MUC/FRA and SFO/LAX.
- Were you happy with the award booking procedure (e.g. online/by phone)?
I had to ask the agent to type it in and see if it is available for 140k miles, after he had denied my itinerary. Et voila, it worked (much to his amazement)
- How often did you have to check/call until you got the seats?
Anoher call - got me all my seats.
Sep 23, 2007, 11:29 am
#92
Join Date: Oct 2005
Location: BSL
Programs: reduced to the min
Posts: 80
- Which route/airline did you book and which class?
FRA-JFK-FRA in F
- How many pax and how many award miles?
2 Pax / 210k incl. SEN companion award
- How many days/weeks/months did you book in advance?
10 weeks - plenty of availability, although just around x-mas
- Have you been able to book your preferred dates of travel?
Yes, was surprised that so many flights still had F award availability
- Were you happy with the award booking procedure (e.g. online/by phone)?
online booking was easy - incl. seats (83A/C
- How often did you have to check/call until you got the seats?
Once
FRA-JFK-FRA in F
- How many pax and how many award miles?
2 Pax / 210k incl. SEN companion award
- How many days/weeks/months did you book in advance?
10 weeks - plenty of availability, although just around x-mas
- Have you been able to book your preferred dates of travel?
Yes, was surprised that so many flights still had F award availability
- Were you happy with the award booking procedure (e.g. online/by phone)?
online booking was easy - incl. seats (83A/C
- How often did you have to check/call until you got the seats?
Once
Sep 23, 2007, 1:03 pm
#93
Join Date: Aug 2004
Location: XNA
Programs: UA 1P, Hilton Diamond, Marriott Plt
Posts: 281
- Which route/airline did you book and which class?
DEN-MUC in C with return on SK in C from CPH
- How many pax and how many award miles?
1 Pax / 80k UA miles
- How many days/weeks/months did you book in advance?
about 4 months
- plenty of availability
- Have you been able to book your preferred dates of travel?
Surprisingly enough, I have been able to book both C & F awards three times within the past 1.5 years on all of my preferred dates.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Very easy with UA intl. reservations center.
- How often did you have to check/call until you got the seats?
At time of booking.
DEN-MUC in C with return on SK in C from CPH
- How many pax and how many award miles?
1 Pax / 80k UA miles
- How many days/weeks/months did you book in advance?
about 4 months
- plenty of availability
- Have you been able to book your preferred dates of travel?
Surprisingly enough, I have been able to book both C & F awards three times within the past 1.5 years on all of my preferred dates.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Very easy with UA intl. reservations center.
- How often did you have to check/call until you got the seats?
At time of booking.
Sep 26, 2007, 11:03 am
#94
Join Date: Jan 2006
Location: near DTM
Programs: LH M&M, AF/KL Gold, EK silver, GF silver
Posts: 76
- Which route/airline did you book and which class?
LH Regional, LH: PAD-FRA-MCO-FRA-PAD in C/F
- How many pax and how many award miles?
140.000 miles each for Mr. and Mrs. asienflieger
- How many days/weeks/months did you book in advance?
Booked in Sep´07 for May´08.
- Have you been able to book your preferred dates of travel?
Yes.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Friendly, helpful agent on FTL hotline. Got the seat reservations we wanted.
- How often did you have to check/call until you got the seats?
One phone call only.
LH Regional, LH: PAD-FRA-MCO-FRA-PAD in C/F
- How many pax and how many award miles?
140.000 miles each for Mr. and Mrs. asienflieger
- How many days/weeks/months did you book in advance?
Booked in Sep´07 for May´08.
- Have you been able to book your preferred dates of travel?
Yes.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Friendly, helpful agent on FTL hotline. Got the seat reservations we wanted.
- How often did you have to check/call until you got the seats?
One phone call only.
Sep 26, 2007, 11:13 am
#95
Join Date: Jan 2006
Location: near DTM
Programs: LH M&M, AF/KL Gold, EK silver, GF silver
Posts: 76
- Which route/airline did you book and which class?
DUS-LHR(LH) - LAX(NZ) - ORD(UA) -MAN(BD) -DUS(LH) all in C
- How many pax and how many award miles?
90.000
- How many days/weeks/months did you book in advance?
Booked in Jun´07 for Nov´07.
- Have you been able to book your preferred dates of travel?
Yes.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Two calls on FTL hotline. Seat reservations for LH, BD and UA by FTL hotline, NZ seat by calling NZ office in FRA.
DUS-LHR(LH) - LAX(NZ) - ORD(UA) -MAN(BD) -DUS(LH) all in C
- How many pax and how many award miles?
90.000
- How many days/weeks/months did you book in advance?
Booked in Jun´07 for Nov´07.
- Have you been able to book your preferred dates of travel?
Yes.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Two calls on FTL hotline. Seat reservations for LH, BD and UA by FTL hotline, NZ seat by calling NZ office in FRA.
Sep 27, 2007, 4:58 am
#96
Join Date: Sep 2007
Location: Germany
Programs: Miles and More
Posts: 222
well dunno if iam allowed do answer here..... since i have to issue the tickets if customer calls me..... but well *shrug* i just do
- Which route/airline did you book and which class?
all kinds all routes from 3 region to round the world to one ways child awards with or without companion .... since i do this for quite a long long time i dun lie when i say i made thousands of award tickets ....
- How many pax and how many award miles?
lots of paxes and millions of miles .... unfortunately not my miles
- How many days/weeks/months did you book in advance?
uhm from 2 days ap to 360days
- Have you been able to book your preferred dates of travel?
most of the time iam able to help customers out especially since the new sen wl is established .... some problems at main holiday seasons tho but well *shrug* people need to call earlier then maybe ....
- Were you happy with the award booking procedure (e.g. online/by phone)?
iam always happy with my work since i can almost every time offer a solution to the customers (some seldom cases cant bring a solution but in over 90% its no prob .... just depends on knowledge of the system and the flight possibilities)
uhm well ...... yeah thats it
- Which route/airline did you book and which class?
all kinds all routes from 3 region to round the world to one ways child awards with or without companion .... since i do this for quite a long long time i dun lie when i say i made thousands of award tickets ....
- How many pax and how many award miles?
lots of paxes and millions of miles .... unfortunately not my miles
- How many days/weeks/months did you book in advance?
uhm from 2 days ap to 360days
- Have you been able to book your preferred dates of travel?
most of the time iam able to help customers out especially since the new sen wl is established .... some problems at main holiday seasons tho but well *shrug* people need to call earlier then maybe ....
- Were you happy with the award booking procedure (e.g. online/by phone)?
iam always happy with my work since i can almost every time offer a solution to the customers (some seldom cases cant bring a solution but in over 90% its no prob .... just depends on knowledge of the system and the flight possibilities)
uhm well ...... yeah thats it
Sep 27, 2007, 6:09 am
#97
Join Date: Sep 2005
Location: BRU
Programs: LH SEN, SN Gold, Eurostar Carte Blanche, BA, QF, AF
Posts: 6,856
Oct 15, 2007, 5:06 am
#98
Join Date: Jun 2007
Location: FRA
Programs: LH SEN, SPG Plat, Hyatt Plat
Posts: 566
- Which route/airline did you book and which class?
FRA-MCO-FRA in F
- How many pax and how many award miles?
2 pax (140k + 70k)
- How many days/weeks/months did you book in advance?
Booked in Oct´07 for Sep´08.
- Have you been able to book your preferred dates of travel?
Yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Internet booking somehow didn't work, but two calls to SEN hotline (wrong seats were assigned the first time) did the trick.
FRA-MCO-FRA in F
- How many pax and how many award miles?
2 pax (140k + 70k)
- How many days/weeks/months did you book in advance?
Booked in Oct´07 for Sep´08.
- Have you been able to book your preferred dates of travel?
Yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
Internet booking somehow didn't work, but two calls to SEN hotline (wrong seats were assigned the first time) did the trick.
Oct 15, 2007, 5:25 am
#99
Join Date: Aug 2005
Posts: 22
- Which route/airline did you book and which class?
FRA-SIN-AKL(SQ, first leg on 77W), ZQN-SYD(NZ), SYD-SIN-FRA(SQ, first leg on A380), all in C
- How many pax and how many award miles?
2 pax, 2x 160.000
- How many days/weeks/months did you book in advance?
330 days in advance
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
Checked different possibilities myself with the ANA tool and different phone calls. Well prepared it was a smooth booking finally. Depending a little bit on the agent I was very satisfied. After ticketing one leg turned out to be with SQs new biz on 77W. And now there is even one leg on the A380, which is really great.
Having done the trip I would like to say thank you to you, the flyertalkers! All your hints have been very helpful to achieve this award. It was a wonderful trip including the first A380 in service.
FRA-SIN-AKL(SQ, first leg on 77W), ZQN-SYD(NZ), SYD-SIN-FRA(SQ, first leg on A380), all in C
- How many pax and how many award miles?
2 pax, 2x 160.000
- How many days/weeks/months did you book in advance?
330 days in advance
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)? How often did you have to check/call until you got the seats?
Checked different possibilities myself with the ANA tool and different phone calls. Well prepared it was a smooth booking finally. Depending a little bit on the agent I was very satisfied. After ticketing one leg turned out to be with SQs new biz on 77W. And now there is even one leg on the A380, which is really great.
Having done the trip I would like to say thank you to you, the flyertalkers! All your hints have been very helpful to achieve this award. It was a wonderful trip including the first A380 in service.
Last edited by flix; Feb 13, 2008 at 2:15 am
Oct 15, 2007, 5:36 am
#100
Join Date: Oct 2007
Location: POZ, MUC
Posts: 35
- Which route/airline did you book and which class?
POZ-FRA-ZRH-DAR-ZRH-FRA-POZ in C
- How many pax and how many award miles?
2 pax (60k + 60k)
How many days/weeks/months did you book in advance?
Booked in Sep´07 for Feb´08 (5 months)
- Have you been able to book your preferred dates of travel?
No, only one return date possible in Feb.
- Were you happy with the award booking procedure (e.g. online/by phone)?
No, it takes about 1,5h by phone (not the same award availability checked online with m&m tool and in M&M call center).
Booking online was impossible because of necessary night between legs POZ-FRA-ZRH and ZRH-DAR.
POZ-FRA-ZRH-DAR-ZRH-FRA-POZ in C
- How many pax and how many award miles?
2 pax (60k + 60k)
How many days/weeks/months did you book in advance?
Booked in Sep´07 for Feb´08 (5 months)
- Have you been able to book your preferred dates of travel?
No, only one return date possible in Feb.
- Were you happy with the award booking procedure (e.g. online/by phone)?
No, it takes about 1,5h by phone (not the same award availability checked online with m&m tool and in M&M call center).
Booking online was impossible because of necessary night between legs POZ-FRA-ZRH and ZRH-DAR.
Last edited by rob_sad; Oct 15, 2007 at 5:46 am
Oct 25, 2007, 4:13 pm
#101
Join Date: Sep 2005
Location: HAM
Programs: LH (*gold) / EK / Flying Blue / BMI (*silver)
Posts: 335
- Which route/airline did you book and which class?
AGP-FRA(C)-ORD(F)-EWR(F) // JFK-SFO (Fps)-MUC(F)-HAM(C)
- How many pax and how many award miles?
1 Pax / 140K
- How many days/weeks/months did you book in advance?
about 2 months
- Have you been able to book your preferred dates of travel?
without any problems - was prepared before calling (ANA)
- Were you happy with the award booking procedure (e.g. online/by phone)?
The Kassel-Callcenter is alway a pleasure
- How often did you have to check/call until you got the seats?
only once
AGP-FRA(C)-ORD(F)-EWR(F) // JFK-SFO (Fps)-MUC(F)-HAM(C)
- How many pax and how many award miles?
1 Pax / 140K
- How many days/weeks/months did you book in advance?
about 2 months
- Have you been able to book your preferred dates of travel?
without any problems - was prepared before calling (ANA)
- Were you happy with the award booking procedure (e.g. online/by phone)?
The Kassel-Callcenter is alway a pleasure
- How often did you have to check/call until you got the seats?
only once
Oct 30, 2007, 4:58 am
#102
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,375
- Which route/airline did you book and which class?
NZ: SYD-AKL(C)-PPT(C)-AKL(Y)-SYD(C)
- How many pax and how many award miles?
2 Pax / 90K
- How many days/weeks/months did you book in advance?
about 300 days
- Have you been able to book your preferred dates of travel?
Yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
The Japanese staff in Melbourne was friendly but only mediocrely helpful.
- How often did you have to check/call until you got the seats?
Many times because I was hoping that the PPT-AKL leg would become available in C. But it didn't happen.
NZ: SYD-AKL(C)-PPT(C)-AKL(Y)-SYD(C)
- How many pax and how many award miles?
2 Pax / 90K
- How many days/weeks/months did you book in advance?
about 300 days
- Have you been able to book your preferred dates of travel?
Yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
The Japanese staff in Melbourne was friendly but only mediocrely helpful.
- How often did you have to check/call until you got the seats?
Many times because I was hoping that the PPT-AKL leg would become available in C. But it didn't happen.
Oct 30, 2007, 6:21 am
#103
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213
- Which route/airline did you book and which class?
FRA-MIA-FRA in F
- How many pax and how many award miles?
3 pax (2 x 140K + 1 x 70K)
- How many days/weeks/months did you book in advance?
4 days
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
I already had a backup booking in C for same dates. Just in case, the F cabin would not open up. So I called and got the outbound confirmed immediately. Return was on Waitlist, but they called me only a good hour later and confirmed return as well. Overall a smooth booking experience. The only downside was the rebooking fee of 3 x 40 EUR, but that's fair to get the F seats.
FRA-MIA-FRA in F
- How many pax and how many award miles?
3 pax (2 x 140K + 1 x 70K)
- How many days/weeks/months did you book in advance?
4 days
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
I already had a backup booking in C for same dates. Just in case, the F cabin would not open up. So I called and got the outbound confirmed immediately. Return was on Waitlist, but they called me only a good hour later and confirmed return as well. Overall a smooth booking experience. The only downside was the rebooking fee of 3 x 40 EUR, but that's fair to get the F seats.
Oct 30, 2007, 6:46 am
#104
Join Date: Nov 2006
Location: BTS/VIE
Programs: LH MM**, HH Silver
Posts: 2,282
- Which route/airline did you book and which class?
FRA-MIA-FRA in F
- How many pax and how many award miles?
3 pax (2 x 140K + 1 x 70K)
- How many days/weeks/months did you book in advance?
4 days
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
I already had a backup booking in C for same dates. Just in case, the F cabin would not open up. So I called and got the outbound confirmed immediately. Return was on Waitlist, but they called me only a good hour later and confirmed return as well. Overall a smooth booking experience. The only downside was the rebooking fee of 3 x 40 EUR, but that's fair to get the F seats.
FRA-MIA-FRA in F
- How many pax and how many award miles?
3 pax (2 x 140K + 1 x 70K)
- How many days/weeks/months did you book in advance?
4 days
- Have you been able to book your preferred dates of travel?
yes
- Were you happy with the award booking procedure (e.g. online/by phone)?
I already had a backup booking in C for same dates. Just in case, the F cabin would not open up. So I called and got the outbound confirmed immediately. Return was on Waitlist, but they called me only a good hour later and confirmed return as well. Overall a smooth booking experience. The only downside was the rebooking fee of 3 x 40 EUR, but that's fair to get the F seats.
Oct 30, 2007, 7:42 am
#105
Join Date: Dec 2005
Location: FRA
Programs: LH, Avis, Hyatt, ...
Posts: 4,213