Process for lodging complaint with Austrian Airlines

Old Nov 21, 02, 10:34 pm
  #1  
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Join Date: Aug 2002
Location: Toronto, ON, Canada
Programs: AC*E, Marriott Silver
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Process for lodging complaint with Austrian Airlines

Hello,

My girlfriend flew Austrian Airlines in June and ran into mechanical problems while still on the ground here in Canada (it was Austrian Airlines metal). As a result, her travel plans were completely changed and she was a day late in reaching her destination. What is the best means of lodging this complaint with Austrian Airlines? Is it via the e-form online? Or with a paper copy of the complaint? If this is the case, could someone advise where to forward the complaint?

Thanks in advance.
CanuckBubba is offline  
Old Nov 22, 02, 8:50 am
  #2  
 
Join Date: Aug 2002
Location: Dublin, Ireland
Posts: 310
Try the Lufthansa forum for this question, as Austrian Airlines are affiliated with LH.
gaelflyer is offline  

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