Compensation right due to flight irregularity in Lufthansa
Apr 26, 2024, 10:45 am
#1
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Join Date: Feb 2019
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Compensation right due to flight irregularity in Lufthansa
Hey all,
I just want to share my experience with you and seek your advice.
I was with other 5 colleagues coming back from Mexico City to Frankfurt and then Frankfurt to Brussels on 22nd of Feb. Our first leg had a huge delay, therefore the second leg got rebooked. We had a lot of problems during the entire journey but we safely arrived to Belgium sooner or later.
My colleagues requested compensation due to this flight irregularity through the following webpage: https://www.lufthansa.com/us/en/comp...irregularities
After some email exchange with Lufthansa, they received 600 EUR compensation, however I got the following feedback when I requested mine:
My Frequent Flyer status??? I am a gold member of Star Alliance. If somebody should get compensated, it should have been me as a loyal flyer. I have been chasing Lufthansa every week since then, however they don't reply at all. Has anyone experienced this before?
Thanks,
I just want to share my experience with you and seek your advice.
I was with other 5 colleagues coming back from Mexico City to Frankfurt and then Frankfurt to Brussels on 22nd of Feb. Our first leg had a huge delay, therefore the second leg got rebooked. We had a lot of problems during the entire journey but we safely arrived to Belgium sooner or later.
My colleagues requested compensation due to this flight irregularity through the following webpage: https://www.lufthansa.com/us/en/comp...irregularities
After some email exchange with Lufthansa, they received 600 EUR compensation, however I got the following feedback when I requested mine:
We understand your wish to receive compensation. Please allow us to clarify why we are unable to fulfill your request.
Our decision has been carefully considered, your Frequent Flyer status and that such cases must be handled with appropriate care.
Of course, our decision was made after assessing carefully considering the legal liability along with goodwill considerations. Therefore, we kindly request your understanding that we choose to uphold our decision and consider the case closed.
Our decision has been carefully considered, your Frequent Flyer status and that such cases must be handled with appropriate care.
Of course, our decision was made after assessing carefully considering the legal liability along with goodwill considerations. Therefore, we kindly request your understanding that we choose to uphold our decision and consider the case closed.
Thanks,
Last edited by dolevo; Apr 26, 2024 at 10:51 am
Apr 26, 2024, 7:25 pm
#2
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What was the reason for the MEX-FRA delay?
You can take the case to the SOEP where LH will have to argue why they paid for all other pax, but yours in being denied.
You can take the case to the SOEP where LH will have to argue why they paid for all other pax, but yours in being denied.
Apr 26, 2024, 10:35 pm
#3
Join Date: Jul 2009
Posts: 276
How do you contact them by email? Any email address of LH you used? I filed a case too with that webpage in February due to their strike and cancellation/rebooking. Other than receiving a case number, I haven't heard anything from them and it's been 2 months. Thanks.
Apr 27, 2024, 12:39 am
#4
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As usual they have a huge backlog, they will not respond to emails, you can try the Lufthansa lurkers at the top of this thread and ask them to chase customer relations.
Apr 27, 2024, 11:05 am
#5
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Apr 27, 2024, 11:06 am
#6
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Apr 27, 2024, 6:59 pm
#7
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Apr 29, 2024, 10:15 am
#8
Join Date: Jul 2009
Posts: 276
Can you elaborate? Sure if Verdi strikes is on the trains, then it's different. But I believe both of the February strikes are against LH specifically.
Apr 29, 2024, 12:07 pm
#9
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Apr 29, 2024, 8:06 pm
#10
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