Who pays for the hotel?
#1
Original Poster
Join Date: Aug 2012
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Posts: 234
Who pays for the hotel?
Austian: Had a midday flight cancelled and replaced by a very early morning (5am) flight, giving trouble handing in the rental car and resulting in long layover in Vienna. Flight is in June.
Called Austian, no waiting time, helpful agent and was offered the same midday flight a day later which I accepted. Was also offered a shorter connection on the original travel dates, but that did not solve the problem with returning the car. Now I have to stay one day longer in my hotel.
Who is paying for the extra night: me or the airline? Me I guess, but you never know.
Called Austian, no waiting time, helpful agent and was offered the same midday flight a day later which I accepted. Was also offered a shorter connection on the original travel dates, but that did not solve the problem with returning the car. Now I have to stay one day longer in my hotel.
Who is paying for the extra night: me or the airline? Me I guess, but you never know.
#2
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Austian: Had a midday flight cancelled and replaced by a very early morning (5am) flight, giving trouble handing in the rental car and resulting in long layover in Vienna. Flight is in June.
Called Austian, no waiting time, helpful agent and was offered the same midday flight a day later which I accepted. Was also offered a shorter connection on the original travel dates, but that did not solve the problem with returning the car. Now I have to stay one day longer in my hotel.
Who is paying for the extra night: me or the airline? Me I guess, but you never know.
Called Austian, no waiting time, helpful agent and was offered the same midday flight a day later which I accepted. Was also offered a shorter connection on the original travel dates, but that did not solve the problem with returning the car. Now I have to stay one day longer in my hotel.
Who is paying for the extra night: me or the airline? Me I guess, but you never know.
#3
Join Date: Dec 2009
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The OP is right. As you already accepted the change of your choice and the flight is well in the future,the airline has no more responsibility.
You might wait as the airline, for sure, will be adjusting more times, in that case you will be able to change again, for free.
You might wait as the airline, for sure, will be adjusting more times, in that case you will be able to change again, for free.
#4
Original Poster
Join Date: Aug 2012
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Posts: 234
The OP is right. As you already accepted the change of your choice and the flight is well in the future,the airline has no more responsibility.
You might wait as the airline, for sure, will be adjusting more times, in that case you will be able to change again, for free.
You might wait as the airline, for sure, will be adjusting more times, in that case you will be able to change again, for free.
In the case of a cancelled return flight, on the other hand, an extension of the stay at the destination may be necessary, for example if the earliest replacement transport is not possible until the next day. During this time, the airline must also arrange for your accommodation in a hotel. If the airline refuses to provide you with the above-mentioned care services free of charge, you can arrange your own meals and, if necessary, hotel accommodation and travel there. You can claim the costs for this from the airline.
In my case I am not able to drop off my car at 3 in the morning at a very small local airport, so I have to take a flight a day later. Will put in a request anyway and see how it works out.
#5
Join Date: Mar 2008
Location: USA, France
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Why shouldn't it be possible to drop off a car at 3am? Dropping off works normally around the clock.
Do you think you are going to be the first customer dropping off a rental car for a flight which leaves everyday at 5am?
Do you think you are going to be the first customer dropping off a rental car for a flight which leaves everyday at 5am?
#6
Original Poster
Join Date: Aug 2012
Programs: HHD
Posts: 234
In addition I am not enthousiastic to leave the hotel at 2.30 am, check in around 3.00 am and so shortening my hotel night substantially and leave without breakfast. First world problems, of course. On the other hand I why should I be inconvenienced by an incidental flight change. When I rebooked I remarked that I had to stay a night longer and the answer was: no problem. My question here was: no problem for whom.
Edit: the cancelled flight is again available on the Austrian website. :-(
Last edited by Stephan54; Feb 10, 2023 at 11:24 am
#7
Join Date: Mar 2008
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By the letter of law, OS has a contract with you to transport you from A to B. How you get to A in time for the flight is not OS' problem. If OS is rescheduling their flight well in advance, they have to provide you an alternative or you can cancel the flight without penalty. OS has done this. You accepted the proposed alternative. How you get there at the next day is your problem.
Last edited by athome; Feb 10, 2023 at 12:10 pm
#8
Join Date: Jun 2005
Location: New Zealand
Programs: NZ , QF , MK
Posts: 1,378
Austian: Had a midday flight cancelled and replaced by a very early morning (5am) flight, giving trouble handing in the rental car and resulting in long layover in Vienna. Flight is in June.
Called Austian, no waiting time, helpful agent and was offered the same midday flight a day later which I accepted. Was also offered a shorter connection on the original travel dates, but that did not solve the problem with returning the car. Now I have to stay one day longer in my hotel.
Who is paying for the extra night: me or the airline? Me I guess, but you never know.
Called Austian, no waiting time, helpful agent and was offered the same midday flight a day later which I accepted. Was also offered a shorter connection on the original travel dates, but that did not solve the problem with returning the car. Now I have to stay one day longer in my hotel.
Who is paying for the extra night: me or the airline? Me I guess, but you never know.
#9
Original Poster
Join Date: Aug 2012
Programs: HHD
Posts: 234
#10
Original Poster
Join Date: Aug 2012
Programs: HHD
Posts: 234
By the letter of law, OS has a contract with you to transport you from A to B. How you get to A in time for the flight is not OS' problem. If OS is rescheduling their flight well in advance, they have to provide you an alternative or you can cancel the flight without penalty. OS has done this. You accepted the proposed alternative. How you get there at the next day is your problem.
Still not sure what my rights are when they re-instate the flight.
Last edited by Stephan54; Feb 10, 2023 at 2:15 pm
#11
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#12
Join Date: Feb 2017
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As others say, well in advance flight change, you accepted, no payment due from the airline.
#13
Original Poster
Join Date: Aug 2012
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Posts: 234
I do understand the rules, so I rebooked. Was just curious whether inconveniencing a passenger has no consequences for an airline if cancelled more than 14 days out. Clearly the answer is No. It is, as it is.
#15
Join Date: Mar 2008
Location: USA, France
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No. These paragraphs can only be enforced, if the cancellation is happening less than 14 days before the flight. This is not the case here.