Raul_R

They wrote “in this extraordinary situation”
Actually there is ZERO extraordinary situation nor circumstancies.
The staff did not just disappearead on one morning and airlines and airports did know it months before very precisely on how many staff they can count.
So, there is zero sympathy and understanding on this mess from my side to any airline.
I am pretty sure that quite soon will be also first court decision that shortage of staff can not be considered as extraordinary circumstancies out of airline control and airlines will be forces to pay out all of compensations for delays etc.
Yes, few will be denied as indeed there are still thunderstorms etc but far not on all or even most cases. Just pax should NOT understand and forgive to airline.

sw1x

wait times in the BER “fast” lane have been around 30 min on Monday mornings for months already. How much worse do they want to get?

roesner

Der Spiegel picked up on it:
https://www.spiegel.de/wirtschaft/lu...c-656cb2c0e9af

Lufthansa bremst Vielflieger aus

Die Lufthansa streicht die sogenannten Fastlanes für Vielflieger. In einer E-Mail bittet die Fluglinie ihre Kunden dafür um Verständnis – in einem sehr devoten Tonfall.

This is highly inconvenient. I am counting on the priority lanes (and check in) for a somewhat decent experience at the airport.

roc83

Unfortunately only in Frankfurt - wondering whether LH will introduce a PA service at other German outstations for HONs (similar to international outstations) to help them bypass the queue - that shouldn’t cost much and should be easy to implement - just hire a few students who walk with them to security at each outstation

chris63

Yes, only at FRA, that’s a good idea, maybe suggest it to your HON PA.

IAN-UK

With the tensions I see building in those queues, your students will demand danger money and Lufhansa might have to equip the HONs with flak jackets

San Gottardo

And maybe these tensions are the reason why the suspended the service. They just want to avoid people getting even more tense than they already are ( „He, Du da, Kollege, die Schlange is daa! Datt gillt auch für Dich! Stell Dich an, sonst gibt‘s Kloppe!“)

mashlakito

Most likely a really dumb question, but when they say "frequent flyers" do they also mean that Business or First Class passengers do not have their own check-in counters and security lanes?

chris63

It’s the security lanes for F & J & *G that are suspended, doesn’t affect check in desks.

mashlakito

Hmm that's not ideal for sure especially when those passengers would rather spend their time in the lounges rather than in line at the security lanes. Let's hope a solution is found soon.

the810

Removing fast lanes because of long waiting times at security is like suspending snow removal services because it's winter.

This is exactly the time when this benefit would be useful. I don't see any logic behind this - since fast tracks were busy too, the overal output of security checkpoints is the same whether they're in operation or not.

Maybe it's Lufthansa's elaborate way of dealing with lounge overcrowding. Just keep those people stuck at security. Solved. Passengers will also eat much less lounge food, opening new opportunities for further enhancements based on "customer feedback".

thbe

That is not a LH issue, but the reality at a couple of European airports. If an airport stops providing fast lane services, it means that no airline can offer that service at (the area of) that airport anymore.

chris63

FRAPORT are abysmal, nothing new there but LH as by far their biggest customer must have had some input

thbe

The Bundespolizei BPol is responsible for the security control at German Airports including fast track. BPol uses different providers at different airports. Some of them have stopped the fast track service during peak times, others on peak days. CGN and DUS belongs to the worst, MUC to the best and FRA had a few problems with providing fast track.

In the UK the Department of Transport is responsible for security controls at the airports and it cares as much about input from BA as the BPol cares about into from LH. Somewhere between not much and not at all.

So the real story is, that LH asks their customers to be aware, that the fast track service are not provided by BPol/BPol’s provider at some airports every day and every hour and to arrive at the airport early. I.e. KLM asks its fast track customers to arrive at AMS 4h before departure time.

chris63

No, providers are supposed to be providing those services, not the Government’s, airlines & airports cut Staff & then sold tickets beyond the airports or the airlines capabilities, that’s a disgrace.

Why didn’t the airport’s, airlines foresee this ? IMO it’s bad management & greed & who is suffering now ? It’s the pax who were induced to buy those tickets with a promised level of service