Impossible to book first class despite availability
Jan 6, 2022, 9:49 am
#1
Original Poster
Join Date: Jun 2017
Programs: Miles&More
Posts: 24
Impossible to book first class despite availability
Hi,
I am trying to book a flight from BRU to MEX in first class on 19 February. M&M's website shows availability, everything goes fine when I try to book online (I can even select seats etc.) except when I want to pay as I get the following error message:
I contactd the M&M customer service but she says she only finds economy tickets (which is odd since their website also has a lot of availability in BIZ). Does anyone know whether there is any hope to get this flight booked?
Thanks a lot,
Alex
I am trying to book a flight from BRU to MEX in first class on 19 February. M&M's website shows availability, everything goes fine when I try to book online (I can even select seats etc.) except when I want to pay as I get the following error message:
I contactd the M&M customer service but she says she only finds economy tickets (which is odd since their website also has a lot of availability in BIZ). Does anyone know whether there is any hope to get this flight booked?
Thanks a lot,
Alex
Jan 6, 2022, 10:27 am
#3
Original Poster
Join Date: Jun 2017
Programs: Miles&More
Posts: 24
Quite frustrating too that the M&M lady on the phone wasn't helpful at all and was just repeating there is only economy seats available on that date...
Last edited by alexmaron; Jan 6, 2022 at 10:38 am
Jan 6, 2022, 10:39 am
#4
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Hi Chris63 - so the app does let me pay (I can enter my credit card details etc. I even got re-directed to my bank website), but when I do the payment I get this error message. Quite frustrating too that the M&M lady on the phone wasn't helpful at all and was just repeating there is only economy seats available on that date...
All 8 seats are available so should be no problem with availability, call again or speak to LH IT support
Jan 7, 2022, 2:08 am
#5
Original Poster
Join Date: Jun 2017
Programs: Miles&More
Posts: 24
So I called M&M again (the German team this time) and they confirmed that there is no availability in First on that day and that it must be an error on the M&M website. They then re-directed me to the IT service which and they said they'd issue a ticket and a technician will look into the issue (but confirmed again that if the M&M teaml doesn't see any availability, it means that the issue comes from the M&M website). Looks like I can forget about flying first class for the first time.. !
Jan 7, 2022, 5:51 am
#6
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
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So I called M&M again (the German team this time) and they confirmed that there is no availability in First on that day and that it must be an error on the M&M website. They then re-directed me to the IT service which and they said they'd issue a ticket and a technician will look into the issue (but confirmed again that if the M&M teaml doesn't see any availability, it means that the issue comes from the M&M website). Looks like I can forget about flying first class for the first time.. !
You could try the regular line, not M&M but in Germany & explain that it’s online, just won’t accept the payment & that the cabin is empty so availability should be there.
Jan 7, 2022, 7:32 am
#8
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
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Jan 7, 2022, 8:39 am
#10
Join Date: Mar 2008
Location: USA, France
Programs: LH HON*****, AF/KL Gold; HHilton Diamond; Marriott Gold; IHG Platinium; Avis PresClub
Posts: 939
What also weights in is that - based on the communication from LH - people are more open to "Buy" F tickets since travel is possible again post-covid. Therefore the logical approach of LH. Why to give F seats away as awards?
Jan 7, 2022, 8:50 am
#11
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On top of that it is available online, advertised for purchase & the cabin is F8
Jan 7, 2022, 9:00 am
#12
Join Date: Mar 2008
Location: USA, France
Programs: LH HON*****, AF/KL Gold; HHilton Diamond; Marriott Gold; IHG Platinium; Avis PresClub
Posts: 939
But as the cheapest return A class costs 4485 EUR + taxes and the cheapest return F class ticket costs 8985 EUR + taxes, 101,000 miles are a bargain.
Jan 7, 2022, 9:06 am
#13
FlyerTalk Evangelist
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This particular award is advertised for purchase with said miles
What are you suggesting this member does with his hard earned miles, shop at world shop ? 101,000 miles is one way !
Jan 7, 2022, 11:59 am
#14
Original Poster
Join Date: Jun 2017
Programs: Miles&More
Posts: 24
I am not asking LH to offer F awards on all/some of their flights - this is up to them. I am just saying that, if they advertise something on their website (in this particular case, the flight still shows up on M&M website), they should allow people to benefit from this award/bargain (no matter how you call it).
Jan 7, 2022, 5:20 pm
#15
Join Date: Jun 2000
Location: NYC -- UA 1K; SPG Platinum; HH Diamond.
Posts: 2,924
Exactly, and this is even worse considering how M&M tries to screw members (see e.g. the recent thread about expiring miles) left and right. Now you can't even finalize a booking because their IT sucks--this isn't even because there's no space offered, but there's a payment glitch. Come on!