LOT Polish refunds
Apr 17, 2020, 5:11 am
#1
Original Poster
Join Date: Apr 2020
Programs: United
Posts: 3
LOT Polish refunds
Hi everyone
I was told by email and on the phone that I wouldn't get a refund, only flight credit. After insisting, I got the following link:
apps dot lot dot com slash form slash zmiana-zwrot
(I'm a new user, so can't post urls yet
)
Hope it's useful for some of you too
Oliver
I was told by email and on the phone that I wouldn't get a refund, only flight credit. After insisting, I got the following link:
apps dot lot dot com slash form slash zmiana-zwrot
(I'm a new user, so can't post urls yet
)Hope it's useful for some of you too
Oliver
Apr 17, 2020, 9:27 am
#2
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,583
Thanks Oliver. I think you could have saved yourself a call though, LOT have never hidden the possibility of a refund. Just remember that this form only works for directly booked tickets and not agency ones.
This page https://www.lot.com/pl/en/current-re...nd-information clearly shows refund is possible on the form you mention linking to https://apps.lot.com/form/zmiana-zwrot then you choose "flight cancelled" then choose "refund".
There is no fight for a refund and they have not blocked the website from offering refunds like BArb, LH Group, AF-KL, TAP, Aegean...any many more.
This page https://www.lot.com/pl/en/current-re...nd-information clearly shows refund is possible on the form you mention linking to https://apps.lot.com/form/zmiana-zwrot then you choose "flight cancelled" then choose "refund".
There is no fight for a refund and they have not blocked the website from offering refunds like BArb, LH Group, AF-KL, TAP, Aegean...any many more.
Apr 21, 2020, 5:04 am
#3
Original Poster
Join Date: Apr 2020
Programs: United
Posts: 3
Thanks for your thoughts.
- The emails they sent me did not specify a full refund as an option.
- They told me on the phone that it wasn't an option, until I asked to speak to a manager.
- It's actually hidden in the link you sent. Note how there's a "1", a "2" and a "3"? And yet the "full refund" option isn't numbered and doesn't have a heading
Apr 21, 2020, 8:06 am
#4
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,583
If you fill out the form it couldn't be clearer. Maybe they don't write it so clearly in the first text, but who cares cos when you actually use the form which is the same for rebooking, voucher, change of destination the refund option is prominently displayed.
Click the link form link. Choose flight cancelled. Four radar options come up. Choose refund. Fill out the form.
Remember, refund needs to be done through an agency if that is how you booked. The other three can be done via LOT directly.
Click the link form link. Choose flight cancelled. Four radar options come up. Choose refund. Fill out the form.
Remember, refund needs to be done through an agency if that is how you booked. The other three can be done via LOT directly.
Nov 3, 2020, 6:03 pm
#7
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,583
Oct 1, 2022, 10:33 am
#8
Join Date: Oct 2018
Posts: 1,656
Has anyone had recent experience with LOT voluntary refunds? I have a full flex fare ticket (0 refund penalty presumably), which I requested a cancelation and refund for, using the online form. The flight is in a few weeks. There is no guidance in the form or the confirmation email as to how long the processing might take.
Oct 1, 2022, 11:08 am
#9
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
Merely a data point here but I requested one in July and nothing has come through yet, I’m sure it will appear at some point but I’m certainly not going to lose my will to live over it. Admittedly my initial intention was to just amend the travel dates but both app and website kept returning an error message and, after a number of attempts, I just gave up. Also, the acknowledgment e-mail wrongly states that one can ask for a voucher instead (C-19 arrangements, I guess), they probably forgot to update it.
G
G
Oct 2, 2022, 5:06 am
#11
FlyerTalk Evangelist
Join Date: Oct 2008
Posts: 11,583
You won’t be no-showed. They will see you submitted the request before and you also have a conf.
Why didn’t you use the cancellation button, rather than the form, then it’s done automatically. Did it not work or there was no option?
As you’re in C, you could also call, call waits are short.
I heard refunds are taking many weeks again…
Why didn’t you use the cancellation button, rather than the form, then it’s done automatically. Did it not work or there was no option?
As you’re in C, you could also call, call waits are short.
I heard refunds are taking many weeks again…
Oct 2, 2022, 6:35 am
#12
Join Date: Oct 2018
Posts: 1,656
You won’t be no-showed. They will see you submitted the request before and you also have a conf.
Why didn’t you use the cancellation button, rather than the form, then it’s done automatically. Did it not work or there was no option?
As you’re in C, you could also call, call waits are short.
I heard refunds are taking many weeks again…
Why didn’t you use the cancellation button, rather than the form, then it’s done automatically. Did it not work or there was no option?
As you’re in C, you could also call, call waits are short.
I heard refunds are taking many weeks again…
Called. The CS does the same thing - submits an online form, doesn't even cancel the actual reservation yet. Refund timeframe - 60 days. Wish I booked this through Expedia - would have been refunded in a week
Last edited by tr3k; Oct 2, 2022 at 6:48 am
Oct 2, 2022, 8:35 am
#14
Join Date: Oct 2018
Posts: 1,656