Goodbye LSG? [divestiture of Skychef & associated catering go-slow/strike activities]
Jul 9, 2019, 1:33 am
#151
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,646
Its now ten days and still they have not even sorted out to offer coffee or tea on the flights. The sandwiches they serve are days old. Only sugar soft drinks, packed juices and water....
The crews are visibly frustrated now. One purser told me that he basically believes for Lufthansa to test how many complains they get to find out how important catering is for the passengers. If nobody complains he fears that the plan is to reduce catering on short haul flights. While I don't believe that, it says a lot and demonstrates that their staff seems to have lost all confidence in the client focus of the Management.
The way that LH is handling this is a high concern for me. No advance warning by sms or email. No compensation pro-actively offered. Last year BA was short of planes and they brought in some Aer Lingus planes with limited catering. In advance they apologised for that and per flight 10.000 miles compensation were put into my account per C Class segment. While it was not great to end up on Aer Lingus I earned 50K extra miles. I did already eight segments with LH since the strike started and they did not even apologise. BA was for me always the winner of the race to the bottom. Lufthansa is now quickly catching up.
The crews are visibly frustrated now. One purser told me that he basically believes for Lufthansa to test how many complains they get to find out how important catering is for the passengers. If nobody complains he fears that the plan is to reduce catering on short haul flights. While I don't believe that, it says a lot and demonstrates that their staff seems to have lost all confidence in the client focus of the Management.
The way that LH is handling this is a high concern for me. No advance warning by sms or email. No compensation pro-actively offered. Last year BA was short of planes and they brought in some Aer Lingus planes with limited catering. In advance they apologised for that and per flight 10.000 miles compensation were put into my account per C Class segment. While it was not great to end up on Aer Lingus I earned 50K extra miles. I did already eight segments with LH since the strike started and they did not even apologise. BA was for me always the winner of the race to the bottom. Lufthansa is now quickly catching up.
BA did the right thing & proactively compensated, LH are actually profiting from this by not paying for the catering & deliberately avoiding compensating pax.
Jul 9, 2019, 1:35 am
#152
Original Poster
Join Date: Sep 2018
Location: London, Paris
Programs: LH HON, AF Platinum
Posts: 2,001
I wonder if I should just complain tomorrow even though I almost always sleep the whole time on these shorthauls and never benefit from the food/drink.
I don't want to make the FAs lives difficult so at least a feedback form.
I don't want to make the FAs lives difficult so at least a feedback form.
Jul 9, 2019, 3:05 am
#155
Join Date: Feb 2003
Location: Spain
Programs: BA Gold
Posts: 16
I got absolutely nothing in compensation from them, after a complaint letter and two follow up emails. “Yes we see that business was only catered to 3 and there were 7 of you in the cabin, but too bad. There’s no compensation due.” (paraphrasing but that’s the gist)
i was revenue business class, not an upgrade, but they gave the three meals to LH Miles & More members, one of whom appeared to be a comp upgrade at boarding as he boarded in front of me and a new seat assignment printed out from the gate reader. The flight attendant on board didn’t care either, just said their rules are to give them to their own flyers first.
i was revenue business class, not an upgrade, but they gave the three meals to LH Miles & More members, one of whom appeared to be a comp upgrade at boarding as he boarded in front of me and a new seat assignment printed out from the gate reader. The flight attendant on board didn’t care either, just said their rules are to give them to their own flyers first.
Thankfully most of my upcoming flights this month are with Swiss, which it is so much better airline, and only two more LH flights, then a big good bye to LH for being such an unreliable airline!
Jul 9, 2019, 4:10 am
#157
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,646
Jul 9, 2019, 4:27 am
#158
Join Date: Jun 2008
Location: PRG
Programs: M&M SEN**; FB Silver; IHG Platinum
Posts: 496
Jul 9, 2019, 4:41 am
#159
Join Date: Oct 2015
Location: next to HAM
Programs: LH M+M
Posts: 960
Got no email (checked spam folder).. in german VFT, it seems that FTL and SEN getting slightly different email where SENs are called to gather the vast amounts of food in the lounge before boarding *cough*
Jul 9, 2019, 5:03 am
#161
Join Date: Nov 2018
Location: BRU
Programs: LH HON**
Posts: 384
Also received it now, as well as my daughters who are FTL. Indeed a mention in SEN letter to eat in lounge, not mentioned in FTL letter. SEN letter is signed by SVP Marketing, FTL letter is signed by VP Marketing - who signs the HON letters then, an EVP Marketing, or perhaps Spohr himself? Not that I think anyone cares about that nuance at this stage...
Jul 9, 2019, 5:31 am
#162
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,646
Jul 9, 2019, 7:28 am
#163
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
Jul 9, 2019, 7:34 am
#164
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,646
Jul 9, 2019, 8:05 am
#165
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager
Posts: 470
And 50 EUR for not-proper catering on 1.July.
By phone they told me, that HOPEFULLY after few days everything become normal again, but... they need to say something.