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Old Mar 11, 2019, 10:25 am
  #16  
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Join Date: Oct 2018
Location: YYZ, but wish I was in CGN
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Posts: 128
UPDATE: Yesterday I finally got the automated e-mail informing me of the time change. I still scratch my head that they changed the flight schedule about 2 weeks ago and only now are we getting the automated e-mail. One would think that when a schedule change occurs and "new tickets" sold are under the new flight time that all pre-existing ticket holders would get notified about the change within 24-48 hours, not 2 weeks.

Anyway, regarding the time change, I highly doubt that EW would be generous. If the DUS-ATH flight on the same day was a similar price I would stand a chance at them maybe waiving the "change fee", but unfortunately it's like double the fare so no way they just let me swap airports at same cost lol. If only they had changed the schedule before I booked the flight it would have made date & time, and departure location more simple.
wildace is offline  
Old Mar 11, 2019, 2:24 pm
  #17  
 
Join Date: Jul 2017
Programs: Miles & More, BA Executive Club
Posts: 751
Originally Posted by wildace
UPDATE: Yesterday I finally got the automated e-mail informing me of the time change. I still scratch my head that they changed the flight schedule about 2 weeks ago and only now are we getting the automated e-mail. One would think that when a schedule change occurs and "new tickets" sold are under the new flight time that all pre-existing ticket holders would get notified about the change within 24-48 hours, not 2 weeks.

Anyway, regarding the time change, I highly doubt that EW would be generous. If the DUS-ATH flight on the same day was a similar price I would stand a chance at them maybe waiving the "change fee", but unfortunately it's like double the fare so no way they just let me swap airports at same cost lol. If only they had changed the schedule before I booked the flight it would have made date & time, and departure location more simple.
You should at least try. They are under obligation to honour their side of the contract. The new times don’t work for you, so they are obliged to honour their side and get you from A to B, whether it’s from original A or a nearby A.
iLied is offline  
Old Mar 25, 2019, 11:25 am
  #18  
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Join Date: Oct 2018
Location: YYZ, but wish I was in CGN
Programs: Anything and everything
Posts: 128
Update (again):

Somehow the DUS-ATH price dropped significantly... I noticed and I called into EW. Rep on phone changed the flight from CGN-ATH to DUS-ATH and it showed up on my account immediately with no change fee and no fare difference.

Question now is where on the site (in my profile/bookings) can I see the ticket number? or does Eurowings not issue a ticket number until you check-in and obtain a boarding pass? I only see my booking reference code.
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Old Mar 25, 2019, 11:53 am
  #19  
 
Join Date: Jul 2017
Programs: Miles & More, BA Executive Club
Posts: 751
Originally Posted by wildace
Update (again):

Somehow the DUS-ATH price dropped significantly... I noticed and I called into EW. Rep on phone changed the flight from CGN-ATH to DUS-ATH and it showed up on my account immediately with no change fee and no fare difference.

Question now is where on the site (in my profile/bookings) can I see the ticket number? or does Eurowings not issue a ticket number until you check-in and obtain a boarding pass? I only see my booking reference code.
Did you get an automated email from them? If not, ask them for one. I’ve not used Eurowings so don’t know how they work.
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Old Mar 25, 2019, 2:12 pm
  #20  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,184
EW is a ticketless airline... so no ticket number involved/shown.
oliver2002 is offline  


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