LH - Changes to ex-UK fares to Australia
Jul 5, 2018, 4:16 am
#1
Original Poster
Join Date: May 2006
Location: BRS (Bristol, UK)
Programs: LH SEN/*G
Posts: 1,266
LH - Changes to ex-UK fares to Australia
I use LH quite frequently to fly BRS-LH-FRA-LH-SIN/BKK-SQ/TG-SYD, and the ticket is issued on 220 LH stock.
I've tried to book that today, and there appear to be no LH fares BRS-SYD at all any more. Looking at LHR-SYD, the only fares I can find in Expertflyer are via TYO, and when I've called LH, they're offering my very weird routings like LHR-LH-MUC-LH-SIN-SQ-SYD where MUC-SIN is on the SQ operated flight on the LH codeshare, or LHR-FRA-AUH-SYD.
If I try and book LHR-LH-FRA-LH778-SIN-LH9780-SYD, it won't fare at all. It'll offer LHR-LH-FRA-LH778-SIN-QF2-SYD, but only on full Y and D fares.
Has there been some change to policy that LH won't offer fares to Australia ex-UK any more?
I've tried to book that today, and there appear to be no LH fares BRS-SYD at all any more. Looking at LHR-SYD, the only fares I can find in Expertflyer are via TYO, and when I've called LH, they're offering my very weird routings like LHR-LH-MUC-LH-SIN-SQ-SYD where MUC-SIN is on the SQ operated flight on the LH codeshare, or LHR-FRA-AUH-SYD.
If I try and book LHR-LH-FRA-LH778-SIN-LH9780-SYD, it won't fare at all. It'll offer LHR-LH-FRA-LH778-SIN-QF2-SYD, but only on full Y and D fares.
Has there been some change to policy that LH won't offer fares to Australia ex-UK any more?
Jul 5, 2018, 4:55 am
#3
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,182
Yes, no regular fares loaded ex BRS/MAN/BHX/SOU/etc (LON has some), must be a glitch in the matrix today. So don't be surprised if you see a black cat walk by you again today. 
Code:
05JUL18**05JUL18/LH BRSSYD/NSP;AP/TPM ...../MPM 14857 *** FOR STAR ALLIANCE RTW* SEE FQD XYZXYZ EG:FRAFRA *** LN FARE BASIS OW GBP RT B PEN DATES/DAYS AP MIN MAX R 01+J77OW 5897 J - - - - - - M 02+J77RT 8429 J - - - - - 12M M > PAGE 2/ 2
Jul 6, 2018, 11:46 pm
#5
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,528
There are no F fares ex-LON anymore which is incredibly frustrating. This isn’t an error, it’s very annoying, especially since there are so many delays ex-LHR, you put yourself at risk if you were to buy a separate ticket (I’m in this position right now facing a misconnect..!)
Jul 7, 2018, 1:24 am
#7
Join Date: Mar 2018
Posts: 193
It's a bit away in the future but those prices are pretty typical from what I've seen.
Jul 7, 2018, 1:48 am
#8
Original Poster
Join Date: May 2006
Location: BRS (Bristol, UK)
Programs: LH SEN/*G
Posts: 1,266
At the moment, there is one fare filed for BRS-SYD - a J fare at GBP9,169
Usually there are fares filed for every bucket, and routings via SIN/BKK and via TYO.
I rang the SEN hotline yesterday, and they agreed it looked odd, and would report it up the line.
Usually there are fares filed for every bucket, and routings via SIN/BKK and via TYO.
I rang the SEN hotline yesterday, and they agreed it looked odd, and would report it up the line.
Jul 7, 2018, 2:07 am
#9
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,642
There are no F fares ex-LON anymore which is incredibly frustrating. This isn’t an error, it’s very annoying, especially since there are so many delays ex-LHR, you put yourself at risk if you were to buy a separate ticket (I’m in this position right now facing a misconnect..!)
Jul 7, 2018, 2:29 am
#10
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,528
Yes. He did research, confirmed it was known (and not an error). He then sent me an email 3-4 months ago now saying that they were making progress... nothing since. I should follow up.
It’s particularly annoying now that the LH-SQ JV is in full swing and there are decent F fares SYD-LHR (just not the other way around).
Side note, NCE-SYD return on LH/LX combining with SQ/QF through SIN for €5,699 which I think is decent compared to other EU pricing, a couple of weeks ago it was closer to €5000. You can also fly the new SQ suites in this fare SIN-SYD-SIN on the rare days when A class if available. QF F is obviously inferior to SQ but connection times and availability are excellent.
It’s particularly annoying now that the LH-SQ JV is in full swing and there are decent F fares SYD-LHR (just not the other way around).
Side note, NCE-SYD return on LH/LX combining with SQ/QF through SIN for €5,699 which I think is decent compared to other EU pricing, a couple of weeks ago it was closer to €5000. You can also fly the new SQ suites in this fare SIN-SYD-SIN on the rare days when A class if available. QF F is obviously inferior to SQ but connection times and availability are excellent.
Jul 7, 2018, 6:58 am
#11
Original Poster
Join Date: May 2006
Location: BRS (Bristol, UK)
Programs: LH SEN/*G
Posts: 1,266
Reading up on the LH-SQ JV, it only seems to apply to flights to/from DE/CH/AT, and not the UK.
I'm concerned that it's a known / intended issue, or is that is that just got F-fares? My last BRS-SYD was about 6 months ago (IIRC), and that used an LH W fare.
I'm concerned that it's a known / intended issue, or is that is that just got F-fares? My last BRS-SYD was about 6 months ago (IIRC), and that used an LH W fare.
Jul 16, 2018, 3:27 pm
#12
Original Poster
Join Date: May 2006
Location: BRS (Bristol, UK)
Programs: LH SEN/*G
Posts: 1,266
Update - still broken. All sorts of bizarre fares, none of them right. I'm still not sure of this is intentional or some really big problem. Nobody at I've spoken to at LH can explain/clarify.
(e.g. LON-KUL on LH returns a G- (premium economy) fare calculated on an MPM routing, which is really unusual).
(e.g. LON-KUL on LH returns a G- (premium economy) fare calculated on an MPM routing, which is really unusual).
Jul 17, 2018, 4:10 am
#13
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
Update - still broken. All sorts of bizarre fares, none of them right. I'm still not sure of this is intentional or some really big problem. Nobody at I've spoken to at LH can explain/clarify.
(e.g. LON-KUL on LH returns a G- (premium economy) fare calculated on an MPM routing, which is really unusual).
(e.g. LON-KUL on LH returns a G- (premium economy) fare calculated on an MPM routing, which is really unusual).
There are no fares available for the selected dates.
I tried all classes and about 20 different dates. So this just got a lot more serious.
Aug 15, 2018, 2:56 am
#15
Original Poster
Join Date: May 2006
Location: BRS (Bristol, UK)
Programs: LH SEN/*G
Posts: 1,266
Bumping the thread to update - I contacted LH via email twice, and both occasions got responses from agents who either suggested itineraries that won't fare, or flying from LON via TYO. Despite some very patient and clear explanation from me, nobody has yet understood that I think there's a *problem* they should look into.
I might try contacting LH's UK office. If the missing fares really are affecting a number of UK airports, surely they would have noticed by now?
I might try contacting LH's UK office. If the missing fares really are affecting a number of UK airports, surely they would have noticed by now?