Double booking [and dupe check] on Lufthansa
Jan 31, 2018, 12:52 am
#61
Join Date: Nov 2016
Location: ZAG
Programs: LH SEN & DL Plat
Posts: 360
You can book an empty seat at a discounted price as far as I remeber, it is marked as comfort seat or something... I believe I had read something about it...
Even if you would not have given your FF number the LH system would identify you as a "double booking" and cancel te PE ticket and you would loose your onward connection...
I will not comment the fact that you left your family + infant in Y+ and have gone to C...
Even if you would not have given your FF number the LH system would identify you as a "double booking" and cancel te PE ticket and you would loose your onward connection...
I will not comment the fact that you left your family + infant in Y+ and have gone to C...
Jan 31, 2018, 2:47 am
#62
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,172
LH will instantly detect the duplicate and send both reservations into a queue to the issuing ossuing/owning office for clarification adding a deadline till they have to resolve the duplication or else...
Feb 3, 2018, 6:29 am
#63
Join Date: Mar 2006
Location: FRA
Posts: 582
How exactly does LH identify dupe bookings? Do they compare names only?
I mean there are common names like Karl Meier which could easily be two different persons.... Or a father and a son having the same first names... Are they always at risk of having one of their reservations cancelled?
To ask the question differently: How can 2 people with the same name avoid their tickets from being cancelled?
I mean there are common names like Karl Meier which could easily be two different persons.... Or a father and a son having the same first names... Are they always at risk of having one of their reservations cancelled?
To ask the question differently: How can 2 people with the same name avoid their tickets from being cancelled?
Feb 3, 2018, 8:44 am
#64
Join Date: Oct 2004
Programs: LH HON
Posts: 3,420
How exactly does LH identify dupe bookings? Do they compare names only?
I mean there are common names like Karl Meier which could easily be two different persons.... Or a father and a son having the same first names... Are they always at risk of having one of their reservations cancelled?
To ask the question differently: How can 2 people with the same name avoid their tickets from being cancelled?
I mean there are common names like Karl Meier which could easily be two different persons.... Or a father and a son having the same first names... Are they always at risk of having one of their reservations cancelled?
To ask the question differently: How can 2 people with the same name avoid their tickets from being cancelled?
and still, the odds of having two Karl Meier on the same flight are pretty low
Feb 3, 2018, 9:52 am
#65
Join Date: Mar 2006
Location: FRA
Posts: 582
Yes it is unlikely maybe but e.g. my son keeps the same name as I do, which could cause trouble in future if I understood correctly. This is the reason for asking in detail about the exact procedure....
Feb 3, 2018, 11:31 am
#66
Join Date: Nov 2016
Location: ZAG
Programs: LH SEN & DL Plat
Posts: 360
How exactly does LH identify dupe bookings? Do they compare names only?
I mean there are common names like Karl Meier which could easily be two different persons.... Or a father and a son having the same first names... Are they always at risk of having one of their reservations cancelled?
To ask the question differently: How can 2 people with the same name avoid their tickets from being cancelled?
I mean there are common names like Karl Meier which could easily be two different persons.... Or a father and a son having the same first names... Are they always at risk of having one of their reservations cancelled?
To ask the question differently: How can 2 people with the same name avoid their tickets from being cancelled?
Feb 3, 2018, 11:41 am
#67
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,172
But if I understood correctly, tickets are cancelled automatically without a message, if traveller is not SEN/HON, right? (the same would apply if SEN/HON number is not in the booking then, right?)
Yes it is unlikely maybe but e.g. my son keeps the same name as I do, which could cause trouble in future if I understood correctly. This is the reason for asking in detail about the exact procedure....
Yes it is unlikely maybe but e.g. my son keeps the same name as I do, which could cause trouble in future if I understood correctly. This is the reason for asking in detail about the exact procedure....
Feb 3, 2018, 1:35 pm
#68
Join Date: Mar 2006
Location: FRA
Posts: 582
And why/how would they have the birthdates? As far as I remember one does not have to provide them?
Feb 3, 2018, 3:53 pm
#69
Join Date: Mar 2008
Location: USA, France
Programs: LH HON*****, AF/KL Gold; HHilton Diamond; Marriott Gold; IHG Platinium; Avis PresClub
Posts: 934
Quiet easy. LH would contact the email address and phone number, which is part of the booking.
Feb 4, 2018, 2:17 am
#70
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,172
The tickets are always issued by a office, so when you book on the website, the office ID behind that is responsible to contact you using the details they have on you. No one uses date of birth, as its not always entered (only UK/US/India require SFPD)
Feb 4, 2018, 8:01 am
#71
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
HTB.
Feb 4, 2018, 10:33 am
#72
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,172
That data is not used for dupe checks, the ffp and name field are the only ones used to identify customers.
Feb 5, 2018, 2:21 am
#73
Join Date: Nov 2016
Location: ZAG
Programs: LH SEN & DL Plat
Posts: 360
For instance, Karl Meier is HON and Karl Meier junior is travelling alone, can he collect miles for Karl Meier senior ? Do I get this right ?
Feb 5, 2018, 4:42 am
#74
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,172
Yes, in theory. Since 2012 when M&M switched to a different back end the detection of fraud has become smarter, but in general you can share an FFP number if you have the same name. If you overdo it the system will catch you. I know of people who occasionally use this loophole. The system warns of a name mismatch in the PNR, but if you enter the number again during checkin the status doesn't transfer (the BP shows M/M or LHP) and the miles credit eventually by itself.
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