What should I expect from LH because of this delay [from DEL to JFK via FRA]
Jan 3, 2018, 4:38 pm
#1
Original Poster
Join Date: Jan 2016
Location: New York
Programs: EK Platinum, AA EXP, Marriott Platinum, Hilton Diamond
Posts: 1,148
What should I expect from LH because of this delay [from DEL to JFK via FRA]
Hey everyone,
so I was supposed to be flying DEL-FRA-JFK right now, however the DEL-FRA flight is delayed 4.5 hours currently because the incoming aircraft from FRA was diverted to HYD. I’m going to miss my connection to JFK, and it looks like the latest option to NYC for tomorrow is LH402 to EWR at 1:30pm, but I’m not sure if I’ll make that either considering we’re currently scheduled to land in FRA at 12:30pm.
Anyway, if I need to overnight in Frankfurt and take the flight to JFK on 1/5, will LH pay for my hotel? Ticket is paid F and booked through UA so it’s a 016 ticket FWIW. Or should i be proactive and book my own hotel and try to get reimbursed?
It’s actually my first time needing a hotel for an overnight delay so not sure what the best option is, what LH owes me etc.
thanks for the help!
so I was supposed to be flying DEL-FRA-JFK right now, however the DEL-FRA flight is delayed 4.5 hours currently because the incoming aircraft from FRA was diverted to HYD. I’m going to miss my connection to JFK, and it looks like the latest option to NYC for tomorrow is LH402 to EWR at 1:30pm, but I’m not sure if I’ll make that either considering we’re currently scheduled to land in FRA at 12:30pm.
Anyway, if I need to overnight in Frankfurt and take the flight to JFK on 1/5, will LH pay for my hotel? Ticket is paid F and booked through UA so it’s a 016 ticket FWIW. Or should i be proactive and book my own hotel and try to get reimbursed?
It’s actually my first time needing a hotel for an overnight delay so not sure what the best option is, what LH owes me etc.
thanks for the help!
Jan 4, 2018, 12:13 am
#3
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,646
In F LH would be expected to take very good care of you, Hotel at the airport in FRA, Sheraton or Hilton, access to First Class lounges since you have an onward connection, & you can go in & out as you wish. Food & drinks voucher for the hotel also.
Do report back on their F support ?
Do report back on their F support ?
Jan 4, 2018, 5:58 am
#4
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Location: New York
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Well it actually ended up going in my favor! Because of the snowstorm in New York the JFK flight was delayed by 3 hours, so I was able to make it with minutes to spare. Just boarded so if all goes well I should make it to NY only 3 hours late. Not bad.
LH did provide an F agent to escort me from the arriving aircraft, through security and back to the gate for the JFK flight which helped a lot, because we were able to take some backside staff only hallways to make it quicker.
Jan 4, 2018, 9:44 am
#6
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
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Well it actually ended up going in my favor! Because of the snowstorm in New York the JFK flight was delayed by 3 hours, so I was able to make it with minutes to spare. Just boarded so if all goes well I should make it to NY only 3 hours late. Not bad.
LH did provide an F agent to escort me from the arriving aircraft, through security and back to the gate for the JFK flight which helped a lot, because we were able to take some backside staff only hallways to make it quicker.
Jan 4, 2018, 12:20 pm
#7
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,455
I got that service when I was FTL in Y in MUC 
When I experienced delays, usually airlines - not just LH - will not very likely offer rebooking unless you've basically already missed the aircraft, for the very reason what happened here, unless there is an easy solution (say, you booked ZRH-MUC-FRA-PEK, and ZRH-MUC is delayed, making you probably missing the rest, while ZRH-FRA would easily let you make the connection).
Delays often have a main reason, and that main reason often delays other flights too.
One thing to note is that IF that happens to anyone travelling on such ticket via FRA/MUC, even for F pax you couldn't get landside without holding the ability to enter Schengen. So an Indian national, for example, would be left stranded airside without the chance to get landside.
When I experienced delays, usually airlines - not just LH - will not very likely offer rebooking unless you've basically already missed the aircraft, for the very reason what happened here, unless there is an easy solution (say, you booked ZRH-MUC-FRA-PEK, and ZRH-MUC is delayed, making you probably missing the rest, while ZRH-FRA would easily let you make the connection).
Delays often have a main reason, and that main reason often delays other flights too.
One thing to note is that IF that happens to anyone travelling on such ticket via FRA/MUC, even for F pax you couldn't get landside without holding the ability to enter Schengen. So an Indian national, for example, would be left stranded airside without the chance to get landside.
Jan 4, 2018, 2:41 pm
#8
Join Date: Jul 2008
Location: EDI, CGN, NYC
Programs: LH-SEN, DL-Platinum
Posts: 973
I am on LH 400 (same flight?) and it is being diverted to ATL from JFK because of the storm. What should we expect?
Also, anyone know if it's possible just to terminate the trip in ATL after a diversion? Or whether they will rebook me to a destination other than NYC? I'm supposed to be in Philadelphia tomorrow morning.
Also, anyone know if it's possible just to terminate the trip in ATL after a diversion? Or whether they will rebook me to a destination other than NYC? I'm supposed to be in Philadelphia tomorrow morning.
Jan 4, 2018, 5:46 pm
#9
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I am on LH 400 (same flight?) and it is being diverted to ATL from JFK because of the storm. What should we expect?
Also, anyone know if it's possible just to terminate the trip in ATL after a diversion? Or whether they will rebook me to a destination other than NYC? I'm supposed to be in Philadelphia tomorrow morning.
Also, anyone know if it's possible just to terminate the trip in ATL after a diversion? Or whether they will rebook me to a destination other than NYC? I'm supposed to be in Philadelphia tomorrow morning.
LH is putting us in the Hilton for tonight and offering a bus to NYC tomorrow. 14 hour ride, no thanks. I found myself a united flight to ewr at 7am tomorrow let’s hope that takes off. I booked using my miles not expecting LH to do anything so soon.
Jan 5, 2018, 12:23 am
#10
Join Date: Jul 2008
Location: EDI, CGN, NYC
Programs: LH-SEN, DL-Platinum
Posts: 973
LH handled this very well for me. They booked me on a Delta flight to PHL tonight, which is where I wanted. It was an exception, they said, but because PHL is less than 250 Miles from JFK it was possible. Good luck to EWR tomorrow!!
Jan 6, 2018, 6:29 am
#11
Join Date: Jul 2013
Posts: 319
LH 400 turned round near Ireland and is now circling over the North Sea close to the UK coast.
LH410 MUC-JFK also turned round near Manchester and is now circling over Yorkshire .
LH410 MUC-JFK also turned round near Manchester and is now circling over Yorkshire .
Last edited by twincheeks; Jan 6, 2018 at 6:32 am Reason: additional info
Jan 6, 2018, 6:50 am
#12
Join Date: Jul 2013
Posts: 319
Jan 6, 2018, 7:17 am
#13
Join Date: Oct 2004
Programs: LH HON
Posts: 3,421
i don’t understand how this can happen (depart and then run into capacity issues that force to return without any kind of new events in between at JFK)...
Jan 6, 2018, 7:30 am
#15
Join Date: Oct 2004
Programs: LH HON
Posts: 3,421