LOT Helpdesk/Reservations not answering the phone today
Aug 12, 2017, 4:30 am
#1
Original Poster
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
LOT Helpdesk/Reservations not answering the phone today
Tried calling LO (from PL) several times this morning and couldn't get any answer after waiting up to 20 mins per call. Whether I select Polish or English makes no difference.
Have they all gone home for the weekend? According to the website, I have the following numbers for helpdesk/reservations - (+48) 22 5777755 and (+48) 22 5779952. However, neither of these resulted in a human being picking up the phone.
Have they all gone home for the weekend? According to the website, I have the following numbers for helpdesk/reservations - (+48) 22 5777755 and (+48) 22 5779952. However, neither of these resulted in a human being picking up the phone.
Aug 13, 2017, 1:43 am
#3
Original Poster
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
In the end I resolved it by sending them a message via FB. They're very quick in acknowledging enquiries sent to them via Messenger but if you ask for information about IRROPS, etc., often the response is quite generic ('your flight has been delayed due to technical issues').
I also noticed that my M&M account has not been updated to show the KRK flight I took several days ago - usually it shows within 24 hours, so at the moment there's definitely a feeling of nobody home.
Aug 13, 2017, 5:39 am
#6
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
[OT] Indeed - and particularly for a couple of reasons above all, namely 1. Less time spent in traffic/no packed busses or trams and 2. Significantly more bearable temperatures compared to other parts of Europe (after a summer spent on business projects mostly in Sarajevo and Rome, I started missing the British weather slash Polish winter and that basically says it all). [/OT]
That said, I'm glad to hear you got everything sorted.
G
That said, I'm glad to hear you got everything sorted.
G
Aug 13, 2017, 3:57 pm
#7
Join Date: Jun 2008
Programs: TK*G (E+), IHG Plat Ambassador
Posts: 7,884
Not sure why other flights were cancelled.
Aug 14, 2017, 7:11 am
#9
Join Date: Apr 2008
Location: Biot, France
Programs: BA Executive Club Gold, TK Smiles and Miles, Hilton Honors
Posts: 222
Which Polish forums?
Which Polish forums are you referring to and are they in English?
Cheers
Steve
Aug 15, 2017, 6:29 am
#10
Original Poster
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
I do check those myself occasionally. The hotels subforums are less useful as everyone seems to be either Accor or IHG (SPG is like one post per year!).
Aug 15, 2017, 2:11 pm
#12
Join Date: Jun 2008
Programs: TK*G (E+), IHG Plat Ambassador
Posts: 7,884
Flew from LHR earlier today and checked the departure board. Long haul network still a mess (YYZ cancelled), but I think they managed to stabilize the short haul network over the 'dlugi weekend'. Now in the lounge waiting for my WAW-KRK flight - so far the evening bank looks reasonably good - KSC slightly delayed, TLV - 45 minute delay.
Aug 15, 2017, 2:25 pm
#13
Join Date: Apr 2015
Location: Wrocław, Poland
Programs: SK *S, LH *S; Accor ALL Gold
Posts: 231
Today all flights to and from WAW in the afternoon had delays due to airspace restrictions over Warsaw because of a military parade. Those KSC and TLV delays are probably carried over from the previous flights today.
Aug 16, 2017, 8:54 am
#14
Original Poster
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
I was observing the air traffic from my pad in Mokotow and almost all the copters, etc. were active from about 11AM-1PM. I wasn't aware that Assumption Day was such a big military thing. Was it always like this or has PiS just amped it up?
Aug 16, 2017, 4:33 pm
#15
Join Date: Apr 2015
Location: Wrocław, Poland
Programs: SK *S, LH *S; Accor ALL Gold
Posts: 231
For the state it's not Assumption Day, it's Armed Forces Day. These two holidays just happen to be on the same day.
It always was quite an important holiday post-1992, though I can't recall whether they restricted airspace previously or not.
It always was quite an important holiday post-1992, though I can't recall whether they restricted airspace previously or not.