Mar 23, 2016, 1:43 am
Last edit by: NewbieRunner
On Sunday 1 May the main departures hall will be partially reopened.
http://www.brusselsairport.be/en/alarm/73347/
On Monday 2 May, 25 airlines will return to the main departures hall. The other airlines will for the time being continue to operate from the temporary check-in hall on the bus station level. Click the link below to find out which hall your airline operates from.
http://www.brusselsairport.be/en/paxinfo/halls1n2/
SN schedule for 24MAR:
https://www.brusselsairlines.com/en-...ule-24mar.aspx
BRU airport is closed for another day:
https://www.brusselsairlines.com/en-...ageDetail.aspx
Brussels Attacks
Due to the attacks at Brussels Airport on March22nd, the airport is closed until further notice. The thoughts and prayers ofeveryone at Brussels Airlines go out to everyone affected by these terribleattacks. Brussels Airlines priority remains to do everything to assist andsupport its passengers and colleagues.
As a consequence of these events, Brussels Airlineshas cancelled all flights to and from Brussels Airport today, Wednesday, March23rd.
Brussels Airlines continues to do its utmost to getback to normal operations as quickly as possible in order to bring its gueststo their final destination.
However, due to difficult operationalcircumstances, delays and/or cancellations during the following days cannot beexcluded. We therefore recommend all passengers who don’t have an urgent needto travel in the coming two days to review their travel plans if ever possible.Further updates will be communicated as soon as they are available via thiswebsite.
Passengers holding a ticket for a Lufthansa Groupflight (Brussels Airlines,Lufthansa, Swiss, Austrian Airlines and Germanwings)between today and March 28th to/from/via Brussels can rebook or refund theirticket for free – regardless of ticket conditions (even for non-refundabletickets).
Passengers who booked their ticket via a travelagency are kindly asked to contact the agency for their rebooking orrefund.
Passengers who booked via brusselsairlines.com can:
- Ask for a refund of their ticket via https://www.brusselsairlines.com/en-...d/default.aspx
- Rebook their ticket for a new date of travelbefore 30 June 2016 via our Service Center at +32 2 723 23 62 (+1 866 308 2230from the US)
Baggage information:
For the passengers who have checked-in theirluggage this morning at a foreign airport and were unable to retrieve theirluggage upon arrival in Brussels, we kindly ask you to file a baggagemissing report here. Please use token BRUMAR22 to completeyour report.
The same is valid for the passengers who havechecked-in their baggage in Brussels this morning and did not leave on theirflight.
We do our utmost to get your belongings back to youas soon as possible.
Those looking for more information about relativesor friends who might be affected by the attacks, can call the special number0032(2) 753 73 00, activated by Brussels Airport.
last update: 23/03/2016 at 08h21 CET
Information about the airport status can be found on this website.
http://www.brusselsairport.be/en/alarm/73347/
On Monday 2 May, 25 airlines will return to the main departures hall. The other airlines will for the time being continue to operate from the temporary check-in hall on the bus station level. Click the link below to find out which hall your airline operates from.
http://www.brusselsairport.be/en/paxinfo/halls1n2/
SN schedule for 24MAR:
https://www.brusselsairlines.com/en-...ule-24mar.aspx
BRU airport is closed for another day:
https://www.brusselsairlines.com/en-...ageDetail.aspx
Brussels Attacks
Due to the attacks at Brussels Airport on March22nd, the airport is closed until further notice. The thoughts and prayers ofeveryone at Brussels Airlines go out to everyone affected by these terribleattacks. Brussels Airlines priority remains to do everything to assist andsupport its passengers and colleagues.
As a consequence of these events, Brussels Airlineshas cancelled all flights to and from Brussels Airport today, Wednesday, March23rd.
Brussels Airlines continues to do its utmost to getback to normal operations as quickly as possible in order to bring its gueststo their final destination.
However, due to difficult operationalcircumstances, delays and/or cancellations during the following days cannot beexcluded. We therefore recommend all passengers who don’t have an urgent needto travel in the coming two days to review their travel plans if ever possible.Further updates will be communicated as soon as they are available via thiswebsite.
Passengers holding a ticket for a Lufthansa Groupflight (Brussels Airlines,Lufthansa, Swiss, Austrian Airlines and Germanwings)between today and March 28th to/from/via Brussels can rebook or refund theirticket for free – regardless of ticket conditions (even for non-refundabletickets).
Passengers who booked their ticket via a travelagency are kindly asked to contact the agency for their rebooking orrefund.
Passengers who booked via brusselsairlines.com can:
- Ask for a refund of their ticket via https://www.brusselsairlines.com/en-...d/default.aspx
- Rebook their ticket for a new date of travelbefore 30 June 2016 via our Service Center at +32 2 723 23 62 (+1 866 308 2230from the US)
Baggage information:
For the passengers who have checked-in theirluggage this morning at a foreign airport and were unable to retrieve theirluggage upon arrival in Brussels, we kindly ask you to file a baggagemissing report here. Please use token BRUMAR22 to completeyour report.
The same is valid for the passengers who havechecked-in their baggage in Brussels this morning and did not leave on theirflight.
We do our utmost to get your belongings back to youas soon as possible.
Those looking for more information about relativesor friends who might be affected by the attacks, can call the special number0032(2) 753 73 00, activated by Brussels Airport.
last update: 23/03/2016 at 08h21 CET
Two explosions at BRU - Airport closed [SN alternative arrangements]
Mar 26, 2016, 12:54 am
#46
Join Date: Dec 2015
Posts: 57
Should there be structural damage, which would not be unusual in a blast of this magnitude, it could be months before the building is serviceable again, if at all.
Some check-in infrastructure may still be serviceable in the far end of the building, but the central security check for Terminal A and B is only accessible via the main departure hall, which is completely trashed.
Of course, this is all speculation, but it is hard to imagine significant passenger operations from BRU for the next couple of weeks at least. If they do pull it off, then hats of to them.
Mar 26, 2016, 2:57 am
#47
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,219
The forensic people werent allowing the structural assesment people in. I doubt the structures are that badly damaged, especially since the SN side of the checkin area was not affected at all and no one from SN injured in the blast.
Mar 26, 2016, 6:20 am
#49
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,594
The SN social media team (which also includes volunteers from across the airline) was greatly assisted by their SWISS colleagues in Fiji. ^
https://www.linkedin.com/pulse/how-b...ampaign=buffer
https://www.linkedin.com/pulse/how-b...ampaign=buffer
Mar 26, 2016, 6:48 am
#51
Join Date: Dec 2015
Posts: 57
BRU just announced that passenger operations will not resume before Tuesday, 29 March.
Engineers are now being admitted to the building to perform a damage assessment and study possibilities for recommencing passenger operations. The security perimeter around the airport remains in place.
Link to Brussels Airport announcement: http://www.brusselsairport.be/en/mediaroom/news/70801/
Engineers are now being admitted to the building to perform a damage assessment and study possibilities for recommencing passenger operations. The security perimeter around the airport remains in place.
Link to Brussels Airport announcement: http://www.brusselsairport.be/en/mediaroom/news/70801/
Mar 26, 2016, 11:26 am
#53
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,219
Mar 26, 2016, 12:31 pm
#55
Join Date: Mar 2005
Programs: Mucci, BA-GGL, LH-Sen
Posts: 2,241
Hoping for the best.
Mar 26, 2016, 12:42 pm
#56
Join Date: Jan 2014
Location: DUS
Programs: DL, HHonors, Bonvoy, Hyatt
Posts: 2,072
A large number of the windows on the front of the building have been blown out. Of course those could be easily be replaced, hard to say if there's any structural damage.
Mar 26, 2016, 3:36 pm
#57
Join Date: Dec 2015
Posts: 57
Edit: preliminary survey has been completed. Building seems stable. That's good news.
http://www.brusselsairport.be/en/mediaroom/news/70906/
Last edited by radium_mask; Mar 26, 2016 at 3:47 pm
Mar 30, 2016, 4:04 am
#58
FlyerTalk Evangelist
Join Date: Nov 2005
Programs: BA Gold, A3 Gold, FB Gold, Bonvoy Titanium / LTP, Accor Plat
Posts: 13,908
A friend of mine is currently stuck in Freetown. Ticket office in Sierra Leone not picking up. Travel agent in UK unable to reach SN in London. SN Social Media team offering the 'useful' advice: "if the flight isn't shown on the website, it means it won't be operated... please keep on checking our website for all updated flight dates."
Any advice or channels to help work out how she can get out of Sierra Leone?
Any advice or channels to help work out how she can get out of Sierra Leone?
Mar 30, 2016, 4:14 am
#59
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,219
The travel agent definitely has clear instructions on how to rebook and revalidate the ticket on alternative carriers.
Or just go to FNA airport and grab the local SN airport ST:
https://www.brusselsairlines.com/en-...l-flights.aspx
Or just go to FNA airport and grab the local SN airport ST:
I want to travel. What do I have to do?
Brussels Airlines offers intercontinental flights via a connection through the airports of Frankfurt and Zurich (see schedules here below).
If you would like to be rebooked on these flights, please follow the next steps:
Check the schedule for your route here below
in case you are located in Africa, please contact our city or airport ticketing office in your city of departure
in case you are located in Europe or North America:
if you booked your intercontinental flight via brusselsairlines.com, please contact our Service Center at +32 2 723 23 62 or +49 800 850 60 70 (+1 866 308 2230 from the US) for a rebooking.
if you booked your intercontinental flight via a (online) travel agency, please contact your agency for a rebooking.
Brussels Airlines offers intercontinental flights via a connection through the airports of Frankfurt and Zurich (see schedules here below).
If you would like to be rebooked on these flights, please follow the next steps:
Check the schedule for your route here below
in case you are located in Africa, please contact our city or airport ticketing office in your city of departure
in case you are located in Europe or North America:
if you booked your intercontinental flight via brusselsairlines.com, please contact our Service Center at +32 2 723 23 62 or +49 800 850 60 70 (+1 866 308 2230 from the US) for a rebooking.
if you booked your intercontinental flight via a (online) travel agency, please contact your agency for a rebooking.
Mar 30, 2016, 4:30 am
#60
FlyerTalk Evangelist
Join Date: Nov 2005
Programs: BA Gold, A3 Gold, FB Gold, Bonvoy Titanium / LTP, Accor Plat
Posts: 13,908
The travel agent definitely has clear instructions on how to rebook and revalidate the ticket on alternative carriers.
Or just go to FNA airport and grab the local SN airport ST:
https://www.brusselsairlines.com/en-...l-flights.aspx
Or just go to FNA airport and grab the local SN airport ST:
https://www.brusselsairlines.com/en-...l-flights.aspx
Orbitz is the TA.
Thanks for the help!
Last edited by typical; Mar 30, 2016 at 4:35 am