Senator desk check in on Germanwings ticket
Jul 20, 2015, 10:48 am
#1
Original Poster
Join Date: Oct 2010
Location: UK
Programs: LH SEN
Posts: 63
Senator desk check in on Germanwings ticket
Apologies if there are various threads on this but I write this on the way to boarding the plane so time is limited. I have just been refused checking in at the Senator desk at Vienna with a valid Senator card and Germanwings ticket. I was told that Senators with a Germanwings ticket can only use the business check in not the Senator desk. Is this correct and if yes can anyone explain why? Either I am a Senator or I'm not!
Jul 20, 2015, 1:06 pm
#2
Original Member
Join Date: May 1998
Location: a proud member of FT since 05-05-1998
Programs: DL, AF and KL - UA - *G
Posts: 2,239
They do not have the Germanwings system so it has nothing to do with the desk - it is the separate system of 4U that is needed.
At many airports you will not be able to use ANY LH check-in desk - for that same reason....maybe you misunderstood them because I seriously doubt that the business class check in has the required system either...they probably meant to send you to the 4U desk...
At many airports you will not be able to use ANY LH check-in desk - for that same reason....maybe you misunderstood them because I seriously doubt that the business class check in has the required system either...they probably meant to send you to the 4U desk...
Jul 20, 2015, 1:40 pm
#3
Original Poster
Join Date: Oct 2010
Location: UK
Programs: LH SEN
Posts: 63
No, he made me move one desk down to the Austrian/LH business class check in who promptly checked me in. He said Germanwings ticketed Senators cannot use the Senator check in at Vienna and must use business class check in. Does anyone know if this is correct?
Jul 20, 2015, 2:06 pm
#4
Join Date: Aug 2005
Location: ZRH
Programs: LX HON Circle
Posts: 3,254
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Another great enhancement for LH elites. Similar experience in ZRH 2 weeks ago. Arrived by train, wanted to drop off my bags at T3 checkin. Fehlanzeige! You need to schlepp over to T1 when flying 4U. Fact that I was booked on LH tix stock and LX fligt no didn't help.
Another great enhancement for LH elites. Similar experience in ZRH 2 weeks ago. Arrived by train, wanted to drop off my bags at T3 checkin. Fehlanzeige! You need to schlepp over to T1 when flying 4U. Fact that I was booked on LH tix stock and LX fligt no didn't help.
Jul 23, 2015, 5:02 pm
#5
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Sacramento
Programs: UA 2MM/GS; SPG Lifetime Plat; MHC Lifetime; Tar Heel forever; and I "Dig the Pig" at Piggly Wiggly
Posts: 12,152
I am totally unimpressed with the coordination of benefits between LH and 4U.
Yes, I know they are two different airlines. Yes, I know 4U is not a *A member.
But the little things should carry over. 4U does not use about the orange PRIORITY tags, even when connecting to a *A international flight. 4U does not allow the added baggage, even when connecting a *A international flight.
Yes, I know they are two different airlines. Yes, I know 4U is not a *A member.
But the little things should carry over. 4U does not use about the orange PRIORITY tags, even when connecting to a *A international flight. 4U does not allow the added baggage, even when connecting a *A international flight.