Shocked by how lousy Miles and More has become [missing requalification due to sick]
Jan 31, 2015, 2:51 pm
#76
Join Date: Mar 2008
Location: USA, France
Programs: LH HON*****, AF/KL Gold; HHilton Diamond; Marriott Gold; IHG Platinium; Avis PresClub
Posts: 947
Of course there was a promised involved in your case. How does LH know, that you want to fly with them back to Europe?
In my case it's no promise neither, as I have already bought 5 BC tickets for the following year. LH has my money already, I am just flying next year. Therefore I could ask them to do me a favour also. ...
Not a real good argument, isn't it. Therefore yours is neither.
In my case it's no promise neither, as I have already bought 5 BC tickets for the following year. LH has my money already, I am just flying next year. Therefore I could ask them to do me a favour also. ...
Not a real good argument, isn't it. Therefore yours is neither.
Jan 31, 2015, 11:23 pm
#77
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,677
HTB.
Feb 1, 2015, 10:58 am
#78
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,285
I have seen it quiete a few times that a passenger was removed from the aircraft by the order of the captain, as he was regarded not to be fit to fly. Most of the times it was due to the passenger being drunk, but I have seen it also several times due to the passenger being obviously ill.
I guess the second case is a fast way to get substantial compensation from a carrier as a driver is obviously not the person capable of judging your health, even though he has the authority to do so.
Are you sure that the evidence wasn't overwhelming otherwise, such as the pax vomiting?
Feb 1, 2015, 11:22 am
#79
Join Date: Dec 2001
Location: hamburg
Posts: 1,390
There was no "promise" involved. I had a return ticket of which I already flew the first leg and that I needed to change at a significant cost in order to fly at a later date. I would have made the transaction right there and then. They would have just cashed some extra money at no expense to them.
If LH were my company, I would definitely take the extra money and make a customer happy instead of foregoing the revenue and upsetting a customer in the process. It does not make any business sense to do so as they only loose out, there is no benefit to them at all.
I used to own Lufthansa stock which I sold last year as the stock was not going anywhere. I am not surprised considering they make such lousy business decisions. (although I do notice the stock has gone up quite a bit in December for some unclear reason).
If LH were my company, I would definitely take the extra money and make a customer happy instead of foregoing the revenue and upsetting a customer in the process. It does not make any business sense to do so as they only loose out, there is no benefit to them at all.
I used to own Lufthansa stock which I sold last year as the stock was not going anywhere. I am not surprised considering they make such lousy business decisions. (although I do notice the stock has gone up quite a bit in December for some unclear reason).
one of the reasons i like to fly SQ is the fact that they stick to their rules by all means; i.e. no upgraded people next to me, who can't stop talking about how cheap their ticket was and who in his right mind would pay the full amount, no newspaper miles "VIPs" in the PR and so on.
more economally wise to me than stretching rules in order to make one guy happy who thinks he deserves it....
Feb 1, 2015, 8:18 pm
#80
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,285
..one of the reasons i like to fly SQ is the fact that they stick to their rules by all means; i.e. no upgraded people next to me, who can't stop talking about how cheap their ticket was and who in his right mind would pay the full amount, no newspaper miles "VIPs" in the PR and so on.
more economally wise to me than stretching rules in order to make one guy happy who thinks he deserves it....
more economally wise to me than stretching rules in order to make one guy happy who thinks he deserves it....
I don't really need either and found that the PE cabins has always been very quiet and free of the nonsensical bragging and babbling (from either of our target groups) compared to the premium section.
Feb 2, 2015, 1:22 am
#81
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,085
I have seen it quiete a few times that a passenger was removed from the aircraft by the order of the captain, as he was regarded not to be fit to fly. Most of the times it was due to the passenger being drunk, but I have seen it also several times due to the passenger being obviously ill.
Denied boarding for illness I have yet to witness.
Perhaps I have been unaware of the evictions going on a bout me. Or perhaps you travel in zones particularly susceptible to drunks and illness.
Feb 2, 2015, 7:22 am
#82
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,285
I saw many pax boarding who SHOULD not have been allowed on a plane. From terminally coughing individuals to barfers (SYD breeds them, I reckon), to folks who had to be hauled onto the plane by the GAs and FAs as they were so ill ...
And no airline ever gets serious about that anti-malodorous-passenger rule either.
And no airline ever gets serious about that anti-malodorous-passenger rule either.
Feb 2, 2015, 10:47 am
#83
Join Date: Oct 2007
Posts: 2,069
In terms of your target groups I find them mostly ok in air , but God help if they have access to their cell in lounge or pretty much wherever.
Feb 3, 2015, 8:42 am
#84
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,285
In UA biz where I occasionally end up, I fear that you are spot on.
In terms of your target groups I find them mostly ok in air , but God help if they have access to their cell in lounge or pretty much wherever.
But I cannot quite agree with sunseeker's view on SQ. I had terrible experiences with the "employee class" chez SQ. Off duty pilots grunting loudly and monotonously in broad Singlish for hours. Barking at every FA floating by ... and the bad thing is that SQ is the one company whose feedback channels are more clogged than LH's
.
Last edited by weero; Feb 4, 2015 at 5:14 am Reason: malformed tag