Flyertalk/Vielfliegertreff and Lufthansa Kamingespräch 2014: post your questions
Oct 19, 2014, 6:12 am
#31
Join Date: Feb 2005
Location: ZRH
Programs: LX HON***, FB Silver, BA Silver, Bonvoy Gold, Hyatt GP, Hertz Gold, GHA Black
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Oct 19, 2014, 3:28 pm
#35
Join Date: Nov 2006
Location: BTS/VIE
Programs: LH MM**, HH Silver
Posts: 2,282
even though there was some talk about a summary being published, somehow I've missed that (if it was indeed published). One of the suggestions for this year could be to have a minute keeper agreed in advance.
Oct 19, 2014, 3:45 pm
#36
Join Date: Sep 2007
Programs: BAEC, M&L, Bonvoy
Posts: 1,339
How about setting up an IRC channel or Jabber/XMPP chat room? With minute keeper, we could get live participation in the chat
Oct 19, 2014, 4:43 pm
#37
Join Date: Nov 2008
Programs: Disgruntled HON**, Indifferent EK Gold, skeptical BA Silver
Posts: 1,734
this is an offline behind the scenes candid talk.
if you want the senior management to talk tacheles, don't take minutes and publish them on the internet.
I think you have to live with the non verbatim, cursory summaries we have received last time or this event won't happen at all.
if you want the senior management to talk tacheles, don't take minutes and publish them on the internet.
I think you have to live with the non verbatim, cursory summaries we have received last time or this event won't happen at all.
Oct 19, 2014, 4:52 pm
#38
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,517
Also note what oliver2002 wrote in the first post.
Oct 20, 2014, 2:35 am
#39
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Original Poster
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
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Minutes were kept by LH, but the version handed to us for publication was so redacted and watered down that there was no point in publishing it. Bottomline was that the management present was very honest and candid about a number of points which may not be wise to post online. Michael O'leary may relish in seeing his controversial comments being published, LH management definitely doesn't.
Oct 20, 2014, 4:06 am
#40
Join Date: Oct 2012
Location: UK
Programs: Bonvoy Lifetime Titanium Elite, UA 1K
Posts: 822
Minutes were kept by LH, but the version handed to us for publication was so redacted and watered down that there was no point in publishing it. Bottomline was that the management present was very honest and candid about a number of points which may not be wise to post online. Michael O'leary may relish in seeing his controversial comments being published, LH management definitely doesn't.
Oct 20, 2014, 9:07 am
#42
Join Date: Nov 2006
Location: BTS/VIE
Programs: LH MM**, HH Silver
Posts: 2,282
Minutes were kept by LH, but the version handed to us for publication was so redacted and watered down that there was no point in publishing it. Bottomline was that the management present was very honest and candid about a number of points which may not be wise to post online. Michael O'leary may relish in seeing his controversial comments being published, LH management definitely doesn't.
Oct 21, 2014, 3:28 am
#43
Join Date: Oct 2007
Posts: 2,069
Minutes were kept by LH, but the version handed to us for publication was so redacted and watered down that there was no point in publishing it. Bottomline was that the management present was very honest and candid about a number of points which may not be wise to post online.
Being honest and candid is the best way to interact with customers.
Oct 21, 2014, 4:13 am
#44
Join Date: Jul 2010
Location: BSL/FRA or PHL
Programs: LH Miles and More, DL SkyMiles, Bonvoy, Hilton
Posts: 2,335
I thought the LH management were quite honest and candid last year, as well as reasonable hosts. It was also a great chance to size up some key management leaders in terms of personality traits and hints on how they make decisions.
My only issue was that I was simply not so happy as a customer with my travel profile with what they had to say. I found the dialogue last year quite helpful in planning for my future LH services. The LH management seems to have a clear idea of the direction the they want to take the airline, and their actions to-date are consistent with that plan.
As the customer, it means for me that the airline is definitely changing, and those changes need to be taken into account.
Oct 21, 2014, 6:40 pm
#45
Join Date: Oct 2007
Posts: 2,069
Especially in a large organization like LH where things will leak out anyway.