Y meals in J today on OS 87 [reduced service in OS longhaul flights in December 13]
Dec 17, 2013, 3:43 pm
#76
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
But I agree in any other industry sans real estate or telecommunication, such CFs would not be tolerated.
Dec 18, 2013, 5:12 am
#79
Original Poster
Join Date: Nov 2006
Location: MSE
Programs: BA Silver, TK Elite, Marriott Lifetime Platinum, NEXUS/GE
Posts: 466
'Fraudulent' is the official livery of LH and its integrated partners. If hawking of an upgrade with a crippled meal service is fraudulent, selling Biz full fares is grand theft ticket.
But I agree in any other industry sans real estate or telecommunication, such CFs would not be tolerated.
But I agree in any other industry sans real estate or telecommunication, such CFs would not be tolerated.
I can't even get OS to acknowledge my complaint, let alone provide me an alternate form of compensation to the ones offered.
Dec 18, 2013, 12:02 pm
#80
Join Date: May 2008
Posts: 4,396
ORD-VIE
Still J class food, NOT Y class food.
Appetizer: Caramelized goat cheese and beetroot salad
Entree: Grilled halibut or lamb chops (I had the lamb chops)
Slight reduction in choice, since no trolley, but like I said, presentation was nicer due to pre-plating. Still tastier than Lufthansa Business class.
Still J class food, NOT Y class food.
Appetizer: Caramelized goat cheese and beetroot salad
Entree: Grilled halibut or lamb chops (I had the lamb chops)
Slight reduction in choice, since no trolley, but like I said, presentation was nicer due to pre-plating. Still tastier than Lufthansa Business class.
Dec 18, 2013, 4:33 pm
#81
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
Dec 18, 2013, 6:04 pm
#82
Join Date: Feb 2012
Location: All over
Programs: LH HON, EK Plat, QR Plat, TK EP
Posts: 297
Dec 19, 2013, 9:41 am
#83
Join Date: Mar 2004
Location: CA USA
Programs: UA 1K 2.85MM // AS MVPG100K // TK Elite Plus // AA EXP // Bonvoy TE // Hyatt Explorist
Posts: 356
Response From OS
I flew OS87 on 14 DEC as stated previously in this thread. I had done what they asked and emailed them to choose my selected compensation. In the email I said that neither 100 EUR voucher for OS or 7000 M&S miles were ideal for me as I'm a UA flyer. They responded today (only 3 days later) to say they had received approval to send me a 100 EUR voucher for use on UA. So it seems they will be flexible on the compensation.
Dec 19, 2013, 1:11 pm
#84
Join Date: Jan 2013
Location: NYC
Posts: 274
I flew OS87 on 14 DEC as stated previously in this thread. I had done what they asked and emailed them to choose my selected compensation. In the email I said that neither 100 EUR voucher for OS or 7000 M&S miles were ideal for me as I'm a UA flyer. They responded today (only 3 days later) to say they had received approval to send me a 100 EUR voucher for use on UA. So it seems they will be flexible on the compensation.
Dec 19, 2013, 3:17 pm
#85
Join Date: May 2008
Posts: 4,396
I flew OS87 on 14 DEC as stated previously in this thread. I had done what they asked and emailed them to choose my selected compensation. In the email I said that neither 100 EUR voucher for OS or 7000 M&S miles were ideal for me as I'm a UA flyer. They responded today (only 3 days later) to say they had received approval to send me a 100 EUR voucher for use on UA. So it seems they will be flexible on the compensation.
Dec 20, 2013, 2:15 am
#86
Original Poster
Join Date: Nov 2006
Location: MSE
Programs: BA Silver, TK Elite, Marriott Lifetime Platinum, NEXUS/GE
Posts: 466
OS have also gotten back in touch with me (2+ weeks later), and offered me 5000 UA miles in compensation (x2, for each of me and my wife). It's a bit underwhelming given that 7000 miles are being offered to Miles & More members.
Dec 20, 2013, 7:48 am
#87
Join Date: Jan 2013
Location: NYC
Posts: 274
I am disappointed in the response I received as well. I was informed by email (reply received in less than one day) that a UA voucher was not possible and I must select between one of the two original options. Can't really HUACA...
Dec 20, 2013, 9:39 am
#88
Original Poster
Join Date: Nov 2006
Location: MSE
Programs: BA Silver, TK Elite, Marriott Lifetime Platinum, NEXUS/GE
Posts: 466
- MaximusDamon was offered a UA voucher for EUR 100
- I was offered 5000 UA miles
- You were told to go pound sand
Actually, now that I think about it, polandspringuy, did you send an e-mail to the address that was on the form given on board the flight? I didn't do that, but rather I used the comments/complaints form online at austrian.com
Dec 20, 2013, 12:00 pm
#89
Join Date: Jan 2013
Location: NYC
Posts: 274
Quite strange that there were three of us (UA frequent fliers shortchanged whilst flying OS business class) who were all offered different things:
Actually, now that I think about it, polandspringuy, did you send an e-mail to the address that was on the form given on board the flight? I didn't do that, but rather I used the comments/complaints form online at austrian.com
- MaximusDamon was offered a UA voucher for EUR 100
- I was offered 5000 UA miles
- You were told to go pound sand
Actually, now that I think about it, polandspringuy, did you send an e-mail to the address that was on the form given on board the flight? I didn't do that, but rather I used the comments/complaints form online at austrian.com
I used the e-mail that was on letter from the flight.
Dec 20, 2013, 5:20 pm
#90
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
I think that 5K miles is the official *A cap. Anything else requires a major overhead.