UFO FAs vote for strike action [merged discussion thread]]
Sep 6, 2012, 5:03 am
#391
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,662
It is a well known fact that LH is suffering from weak communications between different departments complimented by lack of coordination.
Sep 6, 2012, 3:27 pm
#392
Join Date: Jun 2006
Location: STX
Programs: Used to have a bunch of shiny metallic cards. That was one life ago.
Posts: 1,807
The rest of the story ...
Today's ATL-FRA flight (along with our FCO connection) was canceled while we were in the air last night from MIA-ATL. I dialed LH upon landing (which is the only info they had under my res online - canceled, call us!) and held for exactly an hour before giving up and heading off to dinner. Got back - it's about midnight now - and called UA. Somehow after entering my PNR, I ended up at the silver desk with a very sympathetic, albeit frazzled CSR.
It was a bit frustrating that she was only willing to rebook us onto flights with award seats open (albeit with the change fee waived), claiming the 'ol 'it's not our problem' line. But, when I asked if I should be talking to LH instead (presuming anyone would ever answer), she said no because it's a UA mileage ticket.
So, she started by saying no way she could get us to FCO or anywhere near for at least a couple of days. She would only look at *A (even though we could go nonstop on DL). She flat out refused to consider C or F, although availability was there, unless I used miles for the difference. I kind of hemmed and hawed and then all of a sudden she could get us to Geneva. More hemming and hawing on my part and all of a sudden she has X seats to Milan. Ok, I say. Then she puts me on hold, comes back and says she has us to Rome via EWR on Friday. I asked her if she'd put us in E+ for our trouble and she said no problem.
So mostly a positive experience. We get to Rome about 19 hours later than our original flight. I'm actually kind of grateful that LH canceled so proactively. They could have waited and called the bluff or whatever, which would have made rebooking even more of a nightmare.
Nice to reunite with FT for a minute and you all are great in this forum. Hope this labor situation gets sorted soon.
Today's ATL-FRA flight (along with our FCO connection) was canceled while we were in the air last night from MIA-ATL. I dialed LH upon landing (which is the only info they had under my res online - canceled, call us!) and held for exactly an hour before giving up and heading off to dinner. Got back - it's about midnight now - and called UA. Somehow after entering my PNR, I ended up at the silver desk with a very sympathetic, albeit frazzled CSR.
It was a bit frustrating that she was only willing to rebook us onto flights with award seats open (albeit with the change fee waived), claiming the 'ol 'it's not our problem' line. But, when I asked if I should be talking to LH instead (presuming anyone would ever answer), she said no because it's a UA mileage ticket.
So, she started by saying no way she could get us to FCO or anywhere near for at least a couple of days. She would only look at *A (even though we could go nonstop on DL). She flat out refused to consider C or F, although availability was there, unless I used miles for the difference. I kind of hemmed and hawed and then all of a sudden she could get us to Geneva. More hemming and hawing on my part and all of a sudden she has X seats to Milan. Ok, I say. Then she puts me on hold, comes back and says she has us to Rome via EWR on Friday. I asked her if she'd put us in E+ for our trouble and she said no problem.
So mostly a positive experience. We get to Rome about 19 hours later than our original flight. I'm actually kind of grateful that LH canceled so proactively. They could have waited and called the bluff or whatever, which would have made rebooking even more of a nightmare.
Nice to reunite with FT for a minute and you all are great in this forum. Hope this labor situation gets sorted soon.
Sep 6, 2012, 10:21 pm
#397
Join Date: Apr 2012
Programs: United Gold, Fairmont Platinum
Posts: 47
Can someone help me out. I am coming from South Africa to Frankurt, then onto AMS. Wil lthe first class terminal still be functioning in Frankfurt. This is in the next few days, will I still be able to go or is it likely to be cancelled? I am so lost on this matter, please help out, thanks!
Sep 6, 2012, 10:28 pm
#398
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
Can someone help me out. I am coming from South Africa to Frankurt, then onto AMS. Wil lthe first class terminal still be functioning in Frankfurt. This is in the next few days, will I still be able to go or is it likely to be cancelled? I am so lost on this matter, please help out, thanks!
If so, you can contact Lufthansa to get rebooked onto Swiss (they currently have very limited availability in F from JNB-ZRH on Sept 8/9/10). They currently allow you to rebook onto Swiss (LX) flights free of charge if you are due to fly out before 11:59PM Sept 8th [even if your flight is not yet cancelled] (your new flight can be up to November 30th).
Sep 6, 2012, 10:50 pm
#399
Join Date: Apr 2012
Programs: United Gold, Fairmont Platinum
Posts: 47
nope, on the 9th or 10th probably and its a first class so would they give first on swiss? or actually since its after the 8th, a reroute at all? wow the uncertainty sucks
and things in frankfurt, the first terminal still operating?
any chances this thing gets resolved, has it happened before in this manner?
and things in frankfurt, the first terminal still operating?
any chances this thing gets resolved, has it happened before in this manner?
Sep 7, 2012, 12:12 am
#400
Join Date: Feb 2001
Location: Wesseling, NRW, Germany
Programs: UA *S , MR LT Titanium, HH Diamond, Hertz PC
Posts: 3,940
wow the uncertainty sucks and things in frankfurt, the first terminal still operating?
any chances this thing gets resolved, has it happened before in this manner?
Greetings - Dirk
Sep 7, 2012, 1:23 am
#401
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,600
Interesting titbit. According to a Infratest dimap poll 75% of Germans show sympathy for LH cabin crew's cause. Quite a slap in the face for management then.
Sep 7, 2012, 1:29 am
#402
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
Interesting titbit. According to a Infratest dimap poll 75% of Germans show sympathy for LH cabin crew's cause. Quite a slap in the face for management then.
Sep 7, 2012, 1:34 am
#403
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,458
Sep 7, 2012, 1:41 am
#405
Join Date: Feb 2009
Posts: 10
flying 9/7, sfo -< fra -> blr
SO I am flying today, SFO -> FRA -> BLR (flight leaves SFO on Sept 7, arrives FRA on Sept 8, arrives BLR on Sep 9). And to my surprise, the flight has not been cancelled as yet (Sept 6 departure from SFO to FRA was cancelled, but Sept 7 is showing as "scheduled", as is my connection). I am leery of getting stuck on FRA, what do you think my chances are of completing this flight without a hiccup ?
