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Old Aug 15, 2010, 6:56 pm
  #1  
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Join Date: Jul 2010
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Miles & More - Star Alliance online upgrade booking

I used to be able to access the online upgrade booking tool, however, lately it doesn't seem to work.

Has anyone else noticed this?

It is normally accessed via:

www.miles-and-more.com/starupgrade
Nick_USA is offline  
Old Aug 15, 2010, 7:06 pm
  #2  
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Have actually had consistent difficulties in using that tool.
Every time I try to access the page, I am asked to enter my username and password, once I provide it, my landing page becomes my booking overview and I have no way to access my Star Alliance other bookings... Frustrating
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Old Aug 15, 2010, 8:39 pm
  #3  
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Originally Posted by JohnSIN
Have actually had consistent difficulties in using that tool.
Every time I try to access the page, I am asked to enter my username and password, once I provide it, my landing page becomes my booking overview and I have no way to access my Star Alliance other bookings... Frustrating
That's the same symptoms I get, I cannot get to the upgrade booking tool.
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Old Aug 15, 2010, 11:58 pm
  #4  
 
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https://muaenduser.staralliance.com/...WEB/upgrade.do
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Old Aug 16, 2010, 12:55 am
  #5  
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Many thanks that works, I guess there is a redirect link error in the Lufthansa website.
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Old Aug 28, 2010, 3:33 am
  #6  
 
Join Date: May 2001
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Is there an inconsistency to with regards to availability when using the above mentioned link vs. the "upgrade" option when from retrieve your booking page?

I tried today using the above link to try to upgrade a LH flight did not work (used to work when I used it about a month ago), and when I use the upgrade option from view booking, it worked.

Anyone has similar experience and know why?
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Old Nov 16, 2010, 2:46 pm
  #7  
 
Join Date: Jan 2008
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Just had the same problems. Can't upgrade from my booking page or from the above link. I will check with HON call center if they know anything.
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Old Nov 17, 2010, 12:43 am
  #8  
 
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Perhaps this is the reason: http://www.miles-and-more.com/online...en&cid=1000276
olm022 is online now  
Old Nov 18, 2010, 7:55 am
  #9  
 
Join Date: Jan 2009
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All I get is a "Gateway Timeout" error message
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Old Mar 8, 2011, 7:22 am
  #10  
 
Join Date: Jan 2008
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https://muaenduser.staralliance.com/...WEB/upgrade.do

Link is working again. At least it did today!
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Old May 18, 2011, 9:11 am
  #11  
 
Join Date: Apr 2007
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Originally Posted by LHHon
https://muaenduser.staralliance.com/...WEB/upgrade.do

Link is working again. At least it did today!
ditto. ^

did the upgrade go through for you? i will try and put my flight in here as well.
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Old May 27, 2011, 4:52 pm
  #12  
 
Join Date: Jan 2008
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Link is still going strong - just upgraded for Monday flight back to Germany.
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Old May 28, 2011, 3:40 pm
  #13  
 
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It is working now. I just had success with my upgrade.
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Old Oct 13, 2022, 2:17 pm
  #14  
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https://muaenduser.staralliance.com/SAUALHWEB/upgrade.do

Is this down? I can't get it to work.
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Old Oct 14, 2022, 1:25 am
  #15  
 
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Originally Posted by hugolover
https://muaenduser.staralliance.com/SAUALHWEB/upgrade.do

Is this down? I can't get it to work.
Somewhere in another thread it was stated that the *A Upgrade award site no longer exists. However, using your link I was just able to open the website.
cas_de is offline  


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