Volcanic ash cloud impacts LH flight operations
Apr 17, 2010, 8:52 am
#151
Join Date: Mar 2009
Location: MNL, GRQ, NYC
Programs: LH SEN; CX DM; DL PM; Hyatt GL
Posts: 156
afaik, under NORMAL circumstances, LH will compensate you 50% for durable goods (e.g. you buy a suit) and 100% for non-durable (e.g. toiletries) that you need to buy, up to a total of 1100EUR. Given that you could fly, but your luggage not, that should apply -- but who knows these days! I would also say that there is a chance they can credibly claim that this was out of their control under the current circumstances, so you would be left with nothing (except from your personal travel insurance maybe).
That said, it would NOT be appropriate to clog up the LH service lines with this kind of request now, but leave them to do their best to move people around. Just buy what you need and try to claim it later when the dust (ash?!) has settled down.
Apr 17, 2010, 9:25 am
#152
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
Apr 17, 2010, 9:27 am
#153
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,184
Germany has now allowed overflying if you are above FL 200 (20 k ft), no landing:
VFR (visual below 10 000 ft) is allowed, which LH used to reposition stranded aircraft in MUC back to FRA. No dust at those levels, so no effects.
Code:
VALIDITY: 2010/04/17 1200 UNTIL 2010/04/19 1000 ESTIMATED . IN RESPECT TO THE CURRENT SIGMET FOR GERMAN AIRSPACE, DFS WILL ISSUE IFR CLEARANCES FOR FLIGHTS AT OR ABOVE FL200. PILOTS ARE REMINDED THAT IN ACCORDANCE WITH CURRENT SIGMET THE AIRSPACE BELOW FL200 IS CONSIDERED TO BE CONTAMINATED WITH VOLCANICASH. . IFR FLIGHTS HAVE TO BE CONDUCTED ON PILOTS OWN RISK, SHOULD THE NECESSITY OCCUR TO DESCEND BELOW FL200 DUE TO ACFT MALFUNCTIONS. . DFS GERMANY
Apr 17, 2010, 9:59 am
#154
Company Representative - Lufthansa Airlines
Original Poster
Join Date: Jun 2007
Location: East Meadow, NY
Programs: Official LH Real Person
Posts: 726
Apr 17, 2010, 10:18 am
#155
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Germany has now allowed overflying if you are above FL 200 (20 k ft), no landing:
VFR (visual below 10 000 ft) is allowed, which LH used to reposition stranded aircraft in MUC back to FRA. No dust at those levels, so no effects.
Code:
VALIDITY: 2010/04/17 1200 UNTIL 2010/04/19 1000 ESTIMATED . IN RESPECT TO THE CURRENT SIGMET FOR GERMAN AIRSPACE, DFS WILL ISSUE IFR CLEARANCES FOR FLIGHTS AT OR ABOVE FL200. PILOTS ARE REMINDED THAT IN ACCORDANCE WITH CURRENT SIGMET THE AIRSPACE BELOW FL200 IS CONSIDERED TO BE CONTAMINATED WITH VOLCANICASH. . IFR FLIGHTS HAVE TO BE CONDUCTED ON PILOTS OWN RISK, SHOULD THE NECESSITY OCCUR TO DESCEND BELOW FL200 DUE TO ACFT MALFUNCTIONS. . DFS GERMANY
what happens when cabin pressure fails? Engine failure at descent ?
Apr 17, 2010, 10:35 am
#156
Join Date: Nov 2003
Location: Houston
Programs: UA: MM
Posts: 844
Question about *A Upgrade Reward
I'm flying on LH443 DTW-FRA tomorrow (Sunday). So far it is listed as on schedule. I've upgraded this segment under *A using CO OnePass Miles. If the flight is impacted, how do I insure that the miles are returned to my OnePass account?
TIA
DLM
TIA
DLM
Apr 17, 2010, 10:38 am
#157
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
I doubt your flight will operate though ?
Apr 17, 2010, 11:03 am
#158
Company Representative - Lufthansa Airlines
Original Poster
Join Date: Jun 2007
Location: East Meadow, NY
Programs: Official LH Real Person
Posts: 726
Just saw that OAL have not given their OK to rebook pax from canceled LH ops to their ops (if any). LH faces financial penalties if this is done (unless it is already permitted by ticketed fare rules).
There is the logic to the rule; just wanted to share. There just came in another update and I will edit first post in a few minutes after I digest it (burp).
UPDATE: As of 15:46 ET all is status quo as outlined in first post in this thread.
There is the logic to the rule; just wanted to share. There just came in another update and I will edit first post in a few minutes after I digest it (burp).
UPDATE: As of 15:46 ET all is status quo as outlined in first post in this thread.
Last edited by LHrelate; Apr 17, 2010 at 1:46 pm Reason: status update 15:46 ET
Apr 17, 2010, 11:09 am
#159
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Sacramento
Programs: UA 2MM/GS; SPG Lifetime Plat; MHC Lifetime; Tar Heel forever; and I "Dig the Pig" at Piggly Wiggly
Posts: 12,152
You, sir, are stupid beyond belief.
My trip the the US is purely for business wherein without a single piece of underwear, clothing, toiletries and most importantly SAMPLES which are somewhere in Europe - I am simply wasting time and money here - Hotels & Cars are prepaid for in 5 cities.
Irrespective of the clothing costs, my main concern is the ridiculous loss of business i will have to deal with without samples.
What my concern was is quite simple - LH got me on a plane and not my bags - Do i get compensation in any way or not? Whatever the amount may be, will not recover my expenses here or loss of business - but I am curious to know of the procedure.
As regards to everybody whose trips got canceled, I would rather be in their place (back home) than stuck in Limbo wasting money without any foreseeable agenda!
PS: Except the about to be married couple - that is just sad!
My trip the the US is purely for business wherein without a single piece of underwear, clothing, toiletries and most importantly SAMPLES which are somewhere in Europe - I am simply wasting time and money here - Hotels & Cars are prepaid for in 5 cities.
Irrespective of the clothing costs, my main concern is the ridiculous loss of business i will have to deal with without samples.
What my concern was is quite simple - LH got me on a plane and not my bags - Do i get compensation in any way or not? Whatever the amount may be, will not recover my expenses here or loss of business - but I am curious to know of the procedure.
As regards to everybody whose trips got canceled, I would rather be in their place (back home) than stuck in Limbo wasting money without any foreseeable agenda!
PS: Except the about to be married couple - that is just sad!
Now is not the time to lay claim to business expenses or loss of income. Your "problems" and similar issues for 10000s of people throughout the world will take months or years to sort out. In the meantime, the priority for airline staff around the world is getting people home .... not worrying about lost bags. To expect anything else is selfish (I won't use the other "s"-word you used in your first sentence).
Apr 17, 2010, 11:15 am
#160
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Sounds a not unreasonable compromise to me?
BTW, looks like LH got a plane stranded at YYC? FRA-bound flight on monday still listed as "on schedule," while inbound flight shows canceled.
(Rebooked on 415 on monday...)
Apr 17, 2010, 11:26 am
#161
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Sacramento
Programs: UA 2MM/GS; SPG Lifetime Plat; MHC Lifetime; Tar Heel forever; and I "Dig the Pig" at Piggly Wiggly
Posts: 12,152
Not to make light of the situation faced by tens of 1000s of people .... but when you are this rich, grounded flights don't leave you stranded! (In German only, but the video does not require much translation.)
Apr 17, 2010, 11:28 am
#162
Join Date: Mar 2008
Posts: 4,859
Apr 17, 2010, 11:44 am
#163
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,514
Apr 17, 2010, 11:53 am
#164
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804