Update GlobalPass
Aug 2, 2005 | 2:54 pm
#31
FlyerTalk Evangelist
Join Date: Apr 2001
Location: DCA
Programs: AMC MovieWatcher, Giant BonusCard, Petco PALS Card, Silver Diner Blue Plate Club
Posts: 22,314
Originally Posted by Randy Petersen
1. If you'll look at the fine print of almost every single major frequent flyer programs you'll see this "... subject to change without notice." If you think that this is the first time that any program has ever changed it's rules without notice.... then you have not been active in enough programs. Now, you might have considered this a tough question and wonder why we didn't ask them. It's simple, we read it in their rules, we understood their rules and they did nothing wrong outside their rules. While it may not be like you and I would do it, it certainly was using the very same procedure that many other programs have used.
It's one of the lowest, dirtiest, rottest things that can happen in a program.
And if public shaming won't do any good, at least a program's members will see what's going on and decide whether or not to trust the program going forward. I sure don't trust Amtrak Guest Rewards, will the no-notice changes they've imposed.
InsideFlyer did great work shaming DL for changing its elite status rules, though doing so was certainly consistent with its T&C. Not everything that can be done within a program's rules is ok.
I still found the Guy Booth interview an interesting read, btw. ^
Aug 2, 2005 | 3:53 pm
#32
FlyerTalk Evangelist
Join Date: Apr 2001
Location: DCA
Programs: AMC MovieWatcher, Giant BonusCard, Petco PALS Card, Silver Diner Blue Plate Club
Posts: 22,314
I think GlobalPass would have gotten more sympathy if they'd sent an email from Guy Booth to members that read something like
Sure, there would have been criticism. But they could certainly play it a bit more straight and proactive, and that might generate some sympathy.
I appreciate the loyalty and participation of all of our members over the past few years. We've had some real successes and delivered some great rewards to members.
But we've also faced challenges, and due to the price of awards and difficulties working with some of our former partners we haven't been able to meet everyone's expectations. Delivering airline awards is costly, and in order to remain viable in a competitive industry we are going to have to make some changes to the program in order to survive.
As you know, several airlines are operating under bankrupcy protection and others are considering filing for Chapter 11. Members of those programs frequently express concern about the future of their miles. The travel industry has been difficult the past few years, and it's been difficult for us in particular.
Here's what we're planning: XXXX.
I know that you may be disappointed. But by making these changes, I believe we'll be operating a more secure and stable program for our members. And that's better than the alternative.
We're changing the way the program works, and that means you'll need to continue to earn points in our program in order to use the points you've accumulated among other changes. But in doing so we plan to be able to offer a valuable program going forward -- something we couldn't do otherwise.
But we've also faced challenges, and due to the price of awards and difficulties working with some of our former partners we haven't been able to meet everyone's expectations. Delivering airline awards is costly, and in order to remain viable in a competitive industry we are going to have to make some changes to the program in order to survive.
As you know, several airlines are operating under bankrupcy protection and others are considering filing for Chapter 11. Members of those programs frequently express concern about the future of their miles. The travel industry has been difficult the past few years, and it's been difficult for us in particular.
Here's what we're planning: XXXX.
I know that you may be disappointed. But by making these changes, I believe we'll be operating a more secure and stable program for our members. And that's better than the alternative.
We're changing the way the program works, and that means you'll need to continue to earn points in our program in order to use the points you've accumulated among other changes. But in doing so we plan to be able to offer a valuable program going forward -- something we couldn't do otherwise.
Aug 28, 2005 | 9:17 pm
#33
Join Date: Dec 2004
Programs: AAEXP; Marriott Titanium
Posts: 11
GP Credit Card Fraud and more....
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Today, 8:11 pm #1
flyingformiles
Join Date: Dec 2004
Programs: AAEXP; SPG Gold, Marriott Gold
Posts: 3 GP Credit Card Fraud and more....
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As a member of Latinpass/Globalpass/GotTheShaftPass,
I am concerned more about the unauthorized charges that have shown up on my credit card than I am about the lost miles.
This problem is probably bigger than we think......
I am a little shocked that IF didn't question Guy Booth's reponses to the questions with a deeper, journalist, investigative eye.
All you have to do is read the overwhelming number of people who have seemingly had unauthorized charges show up on their credit cards and tie that in to employees working for a company (GP) going downhill and you have a situation that will probably involve the Florida Attorney General and the Justice Department (credit card transactions, I believe, fall into the federal realm as wire-fraud, mail-fraud and interestate commerce apply to them)
Randy, would you, or your writers, take the time to ask Booth why this happened on his watch? From what I am reading on FlyerTalk, he is NOT responding to anyone (probably upon the advice of his attorney).
Anything you can do would certainly shed light on this subject.
I have included 2 links in this that lead to GP discussions:
http://www.insideflyer.com/messages...eferance_key=87 is in response to the article in Inside Flyer and
http://www.flyertalk.com/forum/showthread.php?t=457165 regarding the credit card fraud.
Today, 8:11 pm #1
flyingformiles
Join Date: Dec 2004
Programs: AAEXP; SPG Gold, Marriott Gold
Posts: 3 GP Credit Card Fraud and more....
--------------------------------------------------------------------------------
As a member of Latinpass/Globalpass/GotTheShaftPass,
I am concerned more about the unauthorized charges that have shown up on my credit card than I am about the lost miles.
This problem is probably bigger than we think......
I am a little shocked that IF didn't question Guy Booth's reponses to the questions with a deeper, journalist, investigative eye.
All you have to do is read the overwhelming number of people who have seemingly had unauthorized charges show up on their credit cards and tie that in to employees working for a company (GP) going downhill and you have a situation that will probably involve the Florida Attorney General and the Justice Department (credit card transactions, I believe, fall into the federal realm as wire-fraud, mail-fraud and interestate commerce apply to them)
Randy, would you, or your writers, take the time to ask Booth why this happened on his watch? From what I am reading on FlyerTalk, he is NOT responding to anyone (probably upon the advice of his attorney).
Anything you can do would certainly shed light on this subject.
I have included 2 links in this that lead to GP discussions:
http://www.insideflyer.com/messages...eferance_key=87 is in response to the article in Inside Flyer and
http://www.flyertalk.com/forum/showthread.php?t=457165 regarding the credit card fraud.
Aug 29, 2005 | 4:28 pm
#34
Join Date: Oct 1999
Location: OH & NV
Programs: AA Lifetime Plat, WN CP, Latin Pass Bonus
Posts: 3,711
Randy,
Yes, others have changed their programs, but rarely without notification.
I wonder if Randy would support AA if AA said miles would only be good for the next 20 days (then all miles canceled) and no bookings for more than 6 months out. AND they did it without any notification to their members. That is basically what GP did.
If the GP members did not sign in to a site to discover this (say they were on a 2 week cruise), they would have not had a chance to use the miles.
Lucky me - I used almost all mine before June.
Well, despite the can change without noticeclauses, there should be some integrity. I think if I were Guy Booth, I would announce a new Million Bonus miles program for 10 flights and then, 60 days later cancel all miles. Why not, they can change the program without notice.
Yes, others have changed their programs, but rarely without notification.
I wonder if Randy would support AA if AA said miles would only be good for the next 20 days (then all miles canceled) and no bookings for more than 6 months out. AND they did it without any notification to their members. That is basically what GP did.
If the GP members did not sign in to a site to discover this (say they were on a 2 week cruise), they would have not had a chance to use the miles.
Lucky me - I used almost all mine before June.
Well, despite the can change without noticeclauses, there should be some integrity. I think if I were Guy Booth, I would announce a new Million Bonus miles program for 10 flights and then, 60 days later cancel all miles. Why not, they can change the program without notice.
Sep 2, 2005 | 4:31 pm
#35
Join Date: Mar 2000
Location: Los Angeles, California
Posts: 103
Today I received notification from Globalpass of the Fedex tracking number of a package that they sent today that includes 13 tickets (all for travel leaving October)
Sep 6, 2005 | 1:12 pm
#36
Join Date: Aug 2005
Programs: AA,AC,AS,BA,CI,CP,CO,DL,HP,NW,UA,US -Starwood, Priority Club, Marriott, Globalpass
Posts: 16
Delta Makes Changes In Skymiles!
In an e-mail today which many of you may have also received Delta has advised its members of changes in Skymiles...
""As we continue to simplify and improve the SkyMiles program, I'd like to make you aware of an upcoming change that will be implemented at the end of next year. Your account currently contains two separate types of miles: one balance was accumulated in the older Delta frequent flyer program that ended in 1995, and the second balance contains miles that have been earned in the current SkyMiles program since 1995. In order to streamline the tracking and redemption processes, we will be consolidating these mileage balances on December 31, 2006.
Anytime from now until December 31, 2006, you may redeem your older Delta frequent flyer miles or donate them to a charity by calling SkyMiles OneSource at 1-800-325-3999. If you choose not to redeem or donate your miles by this time, each mile will automatically be converted into one mile in the current SkyMiles program and added to your balance in January 2007. You may redeem these miles like any other miles in your SkyMiles account, subject to all SkyMiles program rules. ""
So I guess this is how a program that cares about its members goes about it with an advance notice of over 15 months! Kudos to DL !!
""As we continue to simplify and improve the SkyMiles program, I'd like to make you aware of an upcoming change that will be implemented at the end of next year. Your account currently contains two separate types of miles: one balance was accumulated in the older Delta frequent flyer program that ended in 1995, and the second balance contains miles that have been earned in the current SkyMiles program since 1995. In order to streamline the tracking and redemption processes, we will be consolidating these mileage balances on December 31, 2006.
Anytime from now until December 31, 2006, you may redeem your older Delta frequent flyer miles or donate them to a charity by calling SkyMiles OneSource at 1-800-325-3999. If you choose not to redeem or donate your miles by this time, each mile will automatically be converted into one mile in the current SkyMiles program and added to your balance in January 2007. You may redeem these miles like any other miles in your SkyMiles account, subject to all SkyMiles program rules. ""
So I guess this is how a program that cares about its members goes about it with an advance notice of over 15 months! Kudos to DL !!
Sep 6, 2005 | 4:37 pm
#37
Join Date: Mar 1999
Location: Nashville
Programs: United 1K
Posts: 2,265
All in all we were very fortunate to receive the million mile bonus and most of us knew that the program was too good to be true.
Oct 21, 2005 | 8:25 pm
#38
Join Date: Sep 2000
Location: Guelph, ON. Canada AC Elite, Latin Pass, BA,
Posts: 431
What to do?
So can anyone tell me what I can do with my Million Miles?
Please be respectfull, as I know what Id like to do with them also!
Please be respectfull, as I know what Id like to do with them also!
Oct 21, 2005 | 8:29 pm
#39
Join Date: Mar 1999
Location: Nashville
Programs: United 1K
Posts: 2,265
Take as many of your friends as you can on a trip of their lifetime to South America - and book and fly before the end of the year...........otherwise you're going to lose all your miles.
Oct 21, 2005 | 9:34 pm
#40
Join Date: Dec 2004
Programs: AAEXP; Marriott Titanium
Posts: 11
Jag, I think you are mistaken
Originally Posted by jaguar
Take as many of your friends as you can on a trip of their lifetime to South America - and book and fly before the end of the year...........otherwise you're going to lose all your miles.
They will NO LONGER allow you to book anything! That's the crux of the problem...they ran away in the middle of the night.....pretty pathetic....though, if you know the Booth family history, this actually isn't too far out of character