Latam Pass App wont log in . forward multiplus
May 24, 2018, 2:36 pm
#1
Original Poster
Join Date: Dec 2006
Location: Zurich/St.Gallen/Hamburg
Programs: TK Elite Plus,BA Silver, HHonors Gold, LeClub Accor Plat., Veteran of the EK Shower
Posts: 387
Latam Pass App wont log in . forward multiplus
Dear Community
I am disparing
I want the Latam Platinum card to appear again in the Latam app - for this I need to log in.
When I log in in the app or on the website I only get a message to register in Multiplus
But in multiplus I also do not see my platinum card
The app will never want to log in so I also do not see the digital card there (I always get the register multiplus message)
Can you help?
Has this been answered before?
I just want the app to work again as Latam only operates digital card and I cannot show anything worst case to BA lounge in case I want to collect BA points....
I am disparing
I want the Latam Platinum card to appear again in the Latam app - for this I need to log in.
When I log in in the app or on the website I only get a message to register in Multiplus
But in multiplus I also do not see my platinum card
The app will never want to log in so I also do not see the digital card there (I always get the register multiplus message)
Can you help?
Has this been answered before?
I just want the app to work again as Latam only operates digital card and I cannot show anything worst case to BA lounge in case I want to collect BA points....
May 28, 2018, 8:06 am
#2
Join Date: Jul 2010
Location: Small town near RNO
Programs: Delta 1MM/PM, BAEC GGL, Asiana Diamond Plus(Lifetime), AC *Tangerine
Posts: 900
I had the same problem with the LATAM side not the Multiplus when my old user name went away on LATAM.
To get to all of the non points things on LATAM you'll need to log in on the LATAM website with your LATAM Pass number and password (it should be the same as before). I got caught on the day they changed over and finally figured it out after about three tries and 30 minutes.
Hope this helps!
Of course it's LATAM so YMMV!
To get to all of the non points things on LATAM you'll need to log in on the LATAM website with your LATAM Pass number and password (it should be the same as before). I got caught on the day they changed over and finally figured it out after about three tries and 30 minutes.
Hope this helps!
Of course it's LATAM so YMMV!
Last edited by ttuna3; May 28, 2018 at 8:07 am Reason: typo
Dec 18, 2018, 4:39 pm
#4
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
Ok, after spending two days trying to figure this out (of course neither LATAM nor Multiplus could help), here's the solution:
Log into the LATAM website and Multiplus (LATAM will have created a Multiplus account for you).
Then go to this link:
https://www.latam.com/tarjetafidelizacionlatam/
Not sure what did the trick (after being bumped back and forth between the two websites), but that link (the Spanish URL, not the English version) finally worked.
Log into the LATAM website and Multiplus (LATAM will have created a Multiplus account for you).
Then go to this link:
https://www.latam.com/tarjetafidelizacionlatam/
Not sure what did the trick (after being bumped back and forth between the two websites), but that link (the Spanish URL, not the English version) finally worked.