Advice on complaint
May 7, 2018, 6:23 am
#1
Original Poster
Join Date: Sep 2012
Location: Ireland
Programs: DL/UA
Posts: 18
Advice on complaint (Involuntary downgrade)
Hi Folks,
I booked a ticket through BA, flying business from DUB->LHR->GRU->SCL and then returning SCL->LHR->DUB.
The latam flight GRU->SCL got cancelled, fortunately we were on a long layover in GRU, and got an earlier flight to SCL, but downgraded to premium economy. Afterwards I complained to BA, but their first response was to forward me on to Latam, but as I had paid BA I insisted. They agreed to forward the query. I'm still waiting from a response from Latam via BA, but wanted to ask advice on what level of expectation should there be regarding compensation?
Thanks,
LK..
I booked a ticket through BA, flying business from DUB->LHR->GRU->SCL and then returning SCL->LHR->DUB.
The latam flight GRU->SCL got cancelled, fortunately we were on a long layover in GRU, and got an earlier flight to SCL, but downgraded to premium economy. Afterwards I complained to BA, but their first response was to forward me on to Latam, but as I had paid BA I insisted. They agreed to forward the query. I'm still waiting from a response from Latam via BA, but wanted to ask advice on what level of expectation should there be regarding compensation?
Thanks,
LK..
Last edited by LeperKing; May 7, 2018 at 7:05 am Reason: Clarifying thread title
May 7, 2018, 3:25 pm
#2
Join Date: Jul 2010
Location: Small town near RNO
Programs: Delta 1MM/PM, BAEC GGL, Asiana Diamond Plus(Lifetime), AC *Tangerine
Posts: 901
How long ago was your flight? Since it sounds like a same day cancellation issue then it's up to LATAM to fix the problem including the fare difference for the downgrade. You probably should talk to LATAM directly since a lot of issues like this go to the "Back Orifice" and get ignored for as long as LATAM can ignore them. especially true if this is coming over from BA. If you haven't heard something back in about a week then call LATAM and if they don't have an answer then nasty posts on their social media sites tend to get satisfactory results.
May 7, 2018, 4:05 pm
#3
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,654
Hi Folks,
I booked a ticket through BA, flying business from DUB->LHR->GRU->SCL and then returning SCL->LHR->DUB.
The latam flight GRU->SCL got cancelled, fortunately we were on a long layover in GRU, and got an earlier flight to SCL, but downgraded to premium economy. Afterwards I complained to BA, but their first response was to forward me on to Latam, but as I had paid BA I insisted. They agreed to forward the query. I'm still waiting from a response from Latam via BA, but wanted to ask advice on what level of expectation should there be regarding compensation?
Thanks,
LK..
I booked a ticket through BA, flying business from DUB->LHR->GRU->SCL and then returning SCL->LHR->DUB.
The latam flight GRU->SCL got cancelled, fortunately we were on a long layover in GRU, and got an earlier flight to SCL, but downgraded to premium economy. Afterwards I complained to BA, but their first response was to forward me on to Latam, but as I had paid BA I insisted. They agreed to forward the query. I'm still waiting from a response from Latam via BA, but wanted to ask advice on what level of expectation should there be regarding compensation?
Thanks,
LK..
This is the fare differential between the most expensive current W and J fares on the route:
LA 1252.00 WLERYZ0E
LA 1639.00 JLEEJZ0E
This is the cheapest W published fare on the route (RT not including taxes/fees) LA 294.00R PLERL9WE
This is the cheapest J - LA 499.00R ILEEV4WE
May 10, 2018, 5:42 pm
#4
Join Date: Oct 2016
Location: USA
Programs: LATAM Black / IHG Platinum / Avis Preferred Plus
Posts: 42
Carry on
Carry on with your life, absolutely lost fight.
you have to go through BA systems then latam brasil system, to end with latam chile.
Both in the middle of a system migration which will end as we all expect (use of inagination encouraged).
you have to go through BA systems then latam brasil system, to end with latam chile.
Both in the middle of a system migration which will end as we all expect (use of inagination encouraged).