KE A380 First Class experience

Old Feb 28, 18, 9:02 am
  #16  
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is it fair to say that KE is only serving caviar in F on 748i flights (based on what I have seen) and other types get foie gras (or nothing)?
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Old Feb 28, 18, 9:27 am
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Originally Posted by Wangja View Post
The new F lounge in T2 was, I have to say, a disappointment. Whilst the food selection was better than the old T1 offering, that was not the reason for flying F. The lounge design, with its single seat cubicles, seemed to amplify every sound from adjoining cubicles (we had one of the few 2-seater variants).
Completely agree. There was a loud group of three Americans who literally cleared the entire lounge. You could not escape them anywhere in the relatively small space. Was also not impressed with finishes or food or service (which was literally non-existent once you got past the front counter).
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Old Feb 28, 18, 10:04 am
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Originally Posted by GetSetJetSet View Post
is it fair to say that KE is only serving caviar in F on 748i flights (based on what I have seen) and other types get foie gras (or nothing)?
It was just two months ago when I flew F on KE's A380 and they served caviar.
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Old Feb 28, 18, 11:59 am
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Originally Posted by GetSetJetSet View Post
is it fair to say that KE is only serving caviar in F on 748i flights (based on what I have seen) and other types get foie gras (or nothing)?

I was on KE018 (A388) from LAX to ICN on January 2nd and was served caviar in F .
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Old Mar 2, 18, 12:44 pm
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Thanks for all the input and the pictures. Does KE has something similar to SQ's "Book the cook"? Items that I need to order prior to my flight?
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Old Mar 12, 18, 1:39 pm
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Originally Posted by LAX/HKG View Post
Thanks for all the input and the pictures. Does KE has something similar to SQ's "Book the cook"? Items that I need to order prior to my flight?
No "Book The Cook" like service, only Special Meal (halal, kosher, vegeterian, etc.).
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Old Mar 20, 18, 2:29 pm
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Originally Posted by foodcrazyboy View Post
I was on KE018 (A388) from LAX to ICN on January 2nd and was served caviar in F .
It appears that they're still serving caviar to/from LAX.
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Old Mar 20, 18, 5:07 pm
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Originally Posted by JFKLAX321 View Post
It appears that they're still serving caviar to/from LAX.
Maybe from LAX (I dunno) but recently served foie gras to LAX on KE17 in F.
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Old Mar 25, 18, 3:23 am
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Is pajamas given in F? If yes, how's the quality? Anyone has a picture of it?
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Old Mar 26, 18, 3:59 am
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They passed out pajamas on my flight a few months ago. They were gray color if I recall, but I don't have any photos of them. I'm not really certain how to judge the quality. They were comfortable enough for the flight. But the material seems to stretch beyond what it should easily. At the end of the flight the arms were drooping significantly more than at the start of the flight. For a one-time use they were fine, but I'm not sure how well they'd hold up if you wanted to use them repeatedly after the flight. I didn't see anything else that would indicate they were inferior other than the material permanently stretching more than it should.
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Old Mar 26, 18, 11:22 am
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Thanks JoeDaejeon for your report.

Does anyone know if they still make the metal luggage tag at the new F lounge?
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Old Apr 8, 18, 12:31 pm
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Originally Posted by LAX/HKG View Post
Thanks JoeDaejeon for your report.

Does anyone know if they still make the metal luggage tag at the new F lounge?
They do, and it's gold color.
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Old Apr 22, 18, 8:41 pm
  #28  
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Trip Report

I just completed my very first flights in international long haul in F with KE. Our family of 4 flew LAX-ICN (KE 12 on A380)-NRT (KE 703 on 748) and KIX-ICN (KE 724 on 773)-LAX (KE 11 on A380). They were award tickets redeemed with Chase UR points. I had flown a lot in long haul J so I was looking forward to this F experience. However, the overall experience was underwhelming...

Check-in/Lounge at LAX
There was a dedicated check-in line for F. It was fast and efficient. I asked about being escorted to the F lounge during our transit in ICN and was told it was not available. We arrived at the LAX KE F lounge and were very disappointed, especially comparing to the *A lounge which we visited frequently. The lounge had minimal food and drink offerings. There were a few chairs at a "terrace" overlooking the concourse and a few more chairs in a glass enclosed room. Space was very tight and the decor was bland. There were a few "suites" available, though one has to reserve it 24 hrs in advance.

Boarding at LAX
It was total chaos. There was no separate line for F customers. We had to line up along with the J and Sky Priority passengers. Since it was an A380 the line was very, very long. Fortunately when a staff was checking our passports she realized we were in F and led us to the front of the line.

In-cabin seat/service/amenity/meal LAX-ICN
The seat was certainly spacious and comfortable. There were many different compartments for storage. Since there was only one other passenger in F the service was rather personal; it almost felt like we were in a private jet. The crew tried hard and paid lots of attention to us, especially my 5 year old daughter. I love water with lots of ice; it was offered without asking throughout the flight. Pajamas were given and very comfortable. Caviar was served but no cheese course since it was a “night flight”. Food and drinks were otherwise just OK; I had better meals in BR J, SQJ, and NH J. My biggest complaint is the bathroom. It was really small and tight. I ended up using the upstairs one to change my clothes or to help my little one to go potty since it was much more spacious. There were a few bars in various areas of the plane and one of them was staffed with a bartender. The drink menu was very limited though.

F lounge in ICN
Even though it had opened for just a few months there was already stains on the seats. There was only one men's toilet, one women's toilet, and one shower room available. I saw people lining up to use the women’s bathrooms. That just does not seem right if you are flying F. Food was very good, especially the dishes that we ordered off a menu. Luggage tags were offered only on our ICN-LAX flight. The lounge was also far from the departure gates.

ICN-NRT; KIX-ICN
We were fortunate they were flying 748 and 773 for those flights respectively. We got to try out the new F suites. The space was about the same as the F suites in A380 but felt much more private because of the doors. Service was good but otherwise unremarkable on those short flights.

F ground service in ICN
We took a transit tour before our ICN-LAX segment. After the tour we had a chance to visit the premium check-in area at ICN. It was nicely set up with a First Class "check-in lounge". We saw other F passengers being escorted by a ground staff member from the check in lounge all the way to the F lounge. However, maybe because our flights did not originate in ICN, this service was not offered to us. I feel they should have been more proactive and offered us the same service since we were also F customers.

In-cabin seat/service/amenity/meal ICN-LAX
This was really the most disappointing segment. Again there was only one other passenger in the F cabin besides our family so I expected at least the same level of service as our LAX-ICN flight. How naïve I was! After boarding no pre-departure drinks (not even water) was offered until we asked. My daughter and I were offered nuts but not to my wife. (At least the nuts were properly served in a dish.) Neither caviar nor foie gras was available. During meal service they served me a heavy red wine before a light white wine. At the end of the meal they forgot the glass of Sauternes that I had pre-ordered. No bottled water was offered; I had to ask for iced water throughout the flight. No smiles or greetings as I was taking a walk around the plane.

The age of the plane also showed. The bathroom had a big area where repair was very visible. There were lots of scuff marks around the seat. KE really need to renovate its fleet of A380.

Conclusion
Maybe it was a bit high, but this F experience with KE fell well below my expectation. The only thing that I could say was way better than my other flights in J was the seat and maybe the LAX-ICN crew. I am glad I was using my Chase UR points for these tickets. This experience certainly does not justify the $10,000 price that KE charges. Will I fly KE F again? Sure, if an award ticket is available. Paying my own dime for it? No way.
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Last edited by LAX/HKG; Apr 23, 18 at 10:51 pm Reason: Grammar
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Old Apr 23, 18, 5:06 pm
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So sad to read this as I am doing this exact flight on Monday, and hoped to read a glowing report since I also have high hopes for flying F.
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Old Apr 23, 18, 10:55 pm
  #30  
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Originally Posted by Cjkester View Post
So sad to read this as I am doing this exact flight on Monday, and hoped to read a glowing report since I also have high hopes for flying F.
I am sorry my report disappoint you. I knew it wasn't going to be at the same level as SQ F or NH F. However, I expected it to be much better than the J experience I have had; KE failed to deliver....
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