E-ticket Experience
Jun 20, 2002 | 9:54 am
#17
Join Date: May 1998
Location: Naples FL, Munich DE
Programs: UA MM, AA 2MM, Marriott LT Titanium, Hilton Gold
Posts: 6,815
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by johan rebel:
On the return flight exactly the same thing happened. Just before departure a gate agent came on board and told her to get off the aircraft. This time she was actually compelled to disembark. <snip> The matter was of course also finally resolved, all though my colleague feels that the aircraft would probably have departed without her if her luggage had not been in the hold.
This colleague has recently been transfered, and expects to fly some two dozen AMS-GOT segments a year for the foreseeable future. She has decided to give her custom to SAS from now on, even though that involves changing aircraft at CPH.
KLM are to be congratulated on losing a frequent customer!
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On the return flight exactly the same thing happened. Just before departure a gate agent came on board and told her to get off the aircraft. This time she was actually compelled to disembark. <snip> The matter was of course also finally resolved, all though my colleague feels that the aircraft would probably have departed without her if her luggage had not been in the hold.
This colleague has recently been transfered, and expects to fly some two dozen AMS-GOT segments a year for the foreseeable future. She has decided to give her custom to SAS from now on, even though that involves changing aircraft at CPH.
KLM are to be congratulated on losing a frequent customer!
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Jul 3, 2002 | 1:42 pm
#18
Original Poster
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
The saga continues!
I had exactly the same problem yesterday, AMS-CPH : the e.check-in machine issued a boarding card without the e-ticket number. By now I knew better than to present this boarding card at the gate, so I asked the agent at the Schengen RW lounge to look into the matter. She was very friendly and helpful, and came over to me a few minutes later with a new boarding card. She gave as her opinion that the error must lie with my travel agent, as "the system" did not identify my reservation as an e-ticket. That of course begs the question how my travel agent can issue me with a detailed KLM confirmation that starts with the words electronic ticket. . . .
Next time I'm in the Netherlands I shall have to sort this problem out once and for all.
johan
I had exactly the same problem yesterday, AMS-CPH : the e.check-in machine issued a boarding card without the e-ticket number. By now I knew better than to present this boarding card at the gate, so I asked the agent at the Schengen RW lounge to look into the matter. She was very friendly and helpful, and came over to me a few minutes later with a new boarding card. She gave as her opinion that the error must lie with my travel agent, as "the system" did not identify my reservation as an e-ticket. That of course begs the question how my travel agent can issue me with a detailed KLM confirmation that starts with the words electronic ticket. . . .
Next time I'm in the Netherlands I shall have to sort this problem out once and for all.
johan