I thought it was you shandy drinkers that got all the smog and pollution in 'the smoke' :D .

I can access my account fine.

Even further north and working here ;)

Exactly the same here - and the helpdesk keeps suggesting to request a new pin....

....which according to the hinderdesk also has a problem ! :rolleyes:

edited to say hinder as apossed help desk

In all fairness, I doubt that the helpdesk is responsible for updating and fixing the klm.com website problems. They can probably only report them to the developers to fix.

I sent them e-mail and got a reply. They indeed have problems and are aware of them. They´re fixing it. That´s good news.

"The web site has not been working properly the last few days. We are currently working on solving
the problem, and it should be up and running real soon.

We hope that our answer has been helpful to you.

With kind regards,

KLM E-Service Desk"

Like we did not already know this. :mad:

Real soon, well that's good news. ^

Over a week now and it still does not work. :td: :mad:

Oh yes very helpful. :confused:
You told us something we already knew and said you had no idea when it would be fixed. :mad:

pmcg

It has been over a week now since myself has been able to see my accounts too , , why is KL's Web masters so rubbish at rectifying this problem ! so much for the Award winning website , they are most probably too worried with filling in their CV's for other jobs as AF will most likley lay them off as opposed to fixing the problem .... sad to see you go sygnific !!!

edited sorry to sound like Steve Fenton ( Sorry Steve !! :) )

LOL! KLM is lucky they are not a U.S. based carrier considering all this direct and indirect emotional distress they seem to be causing!

Back on topic.... Site is working again for my account as of today (28/03)

-- Dambus

Still not working here. :td: :mad:

pmcg

....and still not working here either !!! arrggg ,

Gave them a quick bell and 'yes' it is still broken , they have found it is a more major problem than expected , they have no idea when they can fix it !!

Anyone who knows dream weaver want to give them a mail ! I think they need some hepl !!! :) :rolleyes: :rolleyes:

Not working here either...

They lost it again completely, hopefully they will be able to recover before summer, could be quite handy to log in again.... :p

I was actually told by the German Plat desk. that they will redeposit the miles needed for the telephone booking ( in comparison to the Web@ward ) to my account, if FD fails to only subtract the Web@ward amount, despite a note in the booking...

I would highly recommend to contact your local national office, if you intent to book a Web@ward, FD has no authority to only subtract the reduced amount, despite the webiste being not operational since nearly two weeks now.... !!

Just called the german helpdesk, and the lady told me that I should try to log in again this weekend, as this is a "major" problem which probably won't be fixed before saturday. Furthermore, she told me, that they advised all people who called them during the last days, that they should try it on tuesday again... obviously it didn't work at this time, so now they seem to get calls regarding this problem about every 5-10 minutes. At least she noted my FD-Nr. in order to "see how many people actually have this problem".

Weird...
 

Not trying to p*ss anyone off but my account is still working fine since the 28th of March - including pulling up transaction details and making on-line award bookings. It is linked to my Dutch mailing address, wonder if that makes a difference?

I haven't had any problems with accessing my account. But the FD newsletter I recieved in the mail yesterday contained my three week old balance...