Internet check in
Jun 22, 2004, 10:42 am
#1
Original Poster
Join Date: Feb 2003
Location: Scotland & PHX
Posts: 534
Internet check in
I've just been trying to make an internet checkin (YTO-AMS) after changing my flight date.
The date change fees have been paid, at a KLM counter.
The system will not accept the check in details, a colleague had the same problem a few weeks ago, is there any way around this or am I stuck with it.
I wanted to re asign my seat as at present I am in the depths of the back of the plane, called the "help" desk already but they were no help either saying there was nothing available, but if I check the saet plan on NWA.com there appears to be several seats up front still available, or are these maps not accurate?
The date change fees have been paid, at a KLM counter.
The system will not accept the check in details, a colleague had the same problem a few weeks ago, is there any way around this or am I stuck with it.
I wanted to re asign my seat as at present I am in the depths of the back of the plane, called the "help" desk already but they were no help either saying there was nothing available, but if I check the saet plan on NWA.com there appears to be several seats up front still available, or are these maps not accurate?
Jun 22, 2004, 11:53 am
#2
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,013
Assuming you are talking about the flight on 23rd.
Just tried a dummy booking on expedia and furthest forward seat available was in row 29. For a dummy return on 7th July there were seats available as far forward as row 10 in the premium area so perhaps the agent is correct.
Would not do any harm to call them again and try another agent though, if you are GE or PE they should be able to sort you something out.
Just tried a dummy booking on expedia and furthest forward seat available was in row 29. For a dummy return on 7th July there were seats available as far forward as row 10 in the premium area so perhaps the agent is correct.
Would not do any harm to call them again and try another agent though, if you are GE or PE they should be able to sort you something out.
Jun 22, 2004, 11:51 pm
#3
Original Poster
Join Date: Feb 2003
Location: Scotland & PHX
Posts: 534
No I was travelling on the 22nd.
it seems the system wasn't at fault when I reached the check in it seems NW had screwed up the reservation and it took about 20 mins and a call to AMS to sort it out, they had assigned a new e ticket number to the reservation which the KL system couldn't recognise.
Eventually got exit row 21.
I probably should have called the help desk again, but I had two long calls to NW and a waste of time speaking to the help desk and just couldn't be bothered
it seems the system wasn't at fault when I reached the check in it seems NW had screwed up the reservation and it took about 20 mins and a call to AMS to sort it out, they had assigned a new e ticket number to the reservation which the KL system couldn't recognise.
Eventually got exit row 21.
I probably should have called the help desk again, but I had two long calls to NW and a waste of time speaking to the help desk and just couldn't be bothered
Jun 27, 2004, 4:45 am
#6
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 2,013
Originally Posted by Norri
and also for my wife when she left a couple of weeks ago.