Assigned Standby Seat for S SFO -> AMS -> JRO
Jun 10, 2023, 4:19 pm
#1
Original Poster
Join Date: Mar 2020
Posts: 8
Assigned Standby Seat for S SFO -> AMS -> JRO
Booked a flight in premium comfort (S) from SFO to JRO (through AMS) in early May. Upon booking, I was unable to select my seat for the SFO -> AMS leg (I selected seat 11k for the AMS -> JRO leg) but was told that that wasn't uncommon and that I would be able to upon checkin. I just checked in online and was again not prompted to select my seat. Attempting to view my boarding pass online gives me the message "Although you are checked in, it is not possible to assign a seat number at this moment. Please print the check-in confirmation below and report to the check-in desk. We are sorry for the inconvenience. " and my check-in confirmation document says that I've been assigned a standby seat for both legs of the flight, despite having previously selected my seat for the second leg.
What gives? I assume the flight is oversold, but what will happen during check in? I really can't miss this flight (I'm climbing Kilimanjaro). If they have to boot someone off, do they start with lower fare classes? If premium comfort/S is oversold and they can only accommodate me in economy, I'm entitled to a partial refund of the fare correct (75% of the fare in miles, IIRC?)?
What gives? I assume the flight is oversold, but what will happen during check in? I really can't miss this flight (I'm climbing Kilimanjaro). If they have to boot someone off, do they start with lower fare classes? If premium comfort/S is oversold and they can only accommodate me in economy, I'm entitled to a partial refund of the fare correct (75% of the fare in miles, IIRC?)?
Jun 11, 2023, 6:37 am
#3
Suspended
Join Date: Jan 2014
Posts: 2,685
And yes, OP, the compensation is 75% of the ticket price (for the leg, not total).
Not sure what they do with regards to prioritization in case of overbooking. SFO-AMS should be easy enough to reroute though even if it is oversold, assuming your connection time in AMS is sufficient. I would show up to the airport early and ask.
Jun 11, 2023, 2:19 pm
#4
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,065
Downgrade reimbursement is part of the Regulation.
Airlines don't have any legal requirement to compensate downgraded pax on SFO-JRO routing per EC261 regulation.
Other regulations are available.
Jun 11, 2023, 3:05 pm
#5
Suspended
Join Date: Jan 2014
Posts: 2,685
tickets from outside community to outside community transferring through community are not covered by EC261/2004, such had the courts confirmed.
Downgrade reimbursement is part of the Regulation.
Airlines don't have any legal requirement to compensate downgraded pax on SFO-JRO routing per EC261 regulation.
Other regulations are available.
Downgrade reimbursement is part of the Regulation.
Airlines don't have any legal requirement to compensate downgraded pax on SFO-JRO routing per EC261 regulation.
Other regulations are available.
Jun 12, 2023, 5:50 pm
#6
Join Date: Apr 2006
Posts: 52
Booked a flight in premium comfort (S) from SFO to JRO (through AMS) in early May. Upon booking, I was unable to select my seat for the SFO -> AMS leg (I selected seat 11k for the AMS -> JRO leg) but was told that that wasn't uncommon and that I would be able to upon checkin. I just checked in online and was again not prompted to select my seat. Attempting to view my boarding pass online gives me the message "Although you are checked in, it is not possible to assign a seat number at this moment. Please print the check-in confirmation below and report to the check-in desk. We are sorry for the inconvenience. " and my check-in confirmation document says that I've been assigned a standby seat for both legs of the flight, despite having previously selected my seat for the second leg.
What gives? I assume the flight is oversold, but what will happen during check in? I really can't miss this flight (I'm climbing Kilimanjaro). If they have to boot someone off, do they start with lower fare classes? If premium comfort/S is oversold and they can only accommodate me in economy, I'm entitled to a partial refund of the fare correct (75% of the fare in miles, IIRC?)?
What gives? I assume the flight is oversold, but what will happen during check in? I really can't miss this flight (I'm climbing Kilimanjaro). If they have to boot someone off, do they start with lower fare classes? If premium comfort/S is oversold and they can only accommodate me in economy, I'm entitled to a partial refund of the fare correct (75% of the fare in miles, IIRC?)?