Paying for a booking on KLM.com
Dec 27, 2022, 10:30 pm
#1
Original Poster
Join Date: Sep 2011
Programs: Flying Blue Gold. Miles and More SEN.
Posts: 193
Paying for a booking on KLM.com
I'm trying to buy flights using both the KLM app and the website methods.
I go through the process of preparing the booking but at the end my payment doesn't go through.
I've tried using two different credit cards.
Anyone have an idea what the issue might be? KLM CS via Facebook are completely unhelpful.
I go through the process of preparing the booking but at the end my payment doesn't go through.
I've tried using two different credit cards.
Anyone have an idea what the issue might be? KLM CS via Facebook are completely unhelpful.
Last edited by Yony; Dec 28, 2022 at 12:13 am
Dec 28, 2022, 2:31 am
#2
Join Date: Mar 2010
Location: France
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Posts: 3,122
I'm trying to buy flights using both the KLM app and the website methods.
I go through the process of preparing the booking but at the end my payment doesn't go through.
I've tried using two different credit cards.
Anyone have an idea what the issue might be? KLM CS via Facebook are completely unhelpful.
I go through the process of preparing the booking but at the end my payment doesn't go through.
I've tried using two different credit cards.
Anyone have an idea what the issue might be? KLM CS via Facebook are completely unhelpful.
Note down the PNR created during the booking process, call them and settle the bill over the phone.
Dec 28, 2022, 2:57 am
#3
Original Poster
Join Date: Sep 2011
Programs: Flying Blue Gold. Miles and More SEN.
Posts: 193
Callng them is also an issue because I'm on holiday on a different continent and the call would cost a fortune.
I'll try for a third day tomorrow.
Dec 28, 2022, 3:00 am
#4
Join Date: Mar 2010
Location: France
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Posts: 3,122
Dec 28, 2022, 6:03 am
#5
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
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Posts: 21,952
Can it be due to the popup window for CC security check that is blocked by your browser ? It happened to me once.
Dec 28, 2022, 11:41 am
#7
Join Date: Jun 2012
Programs: FB, M&B, UA, AA
Posts: 2,492
The CC verification suggested by Goldorak may be an issue indeed. Sometimes if I use my CC's on another continent very soon after I used it at home, algorithms go on alert modus since you do a payment from a very unexpected location. Particularly if it concerns relatively large sums like for an airline ticket. Checking if the popup suggested by Goldorak is not blocked, or maybe using an OTA website may help.