Cancelled leg of multi-flight itinerary (LAS-DTW on Delta)
Jun 1, 2020, 11:16 am
#1
Original Poster
Join Date: Dec 2016
Location: GB
Programs: BAEC, Flying Blue
Posts: 44
Cancelled leg of multi-flight itinerary (LAS-DTW on Delta)
Hi,
a group of us have a LAS trip planned for Sept, the flight itinerary for which is NCL-AMS-LAS-DTW-AMS-NCL with the LAS-DTW being the first leg of the return trip operated by Delta. All other flights and the booking, were KLM.
We have received a cancellation notice for this leg. Before I relay the options to the rest of the group, am I right that refund is one, even though KLM have sent an email explicitly stating that if the flight was cancelled prior to 15th May (it was) that only a voucher is possible (there was no email advising the cancellation until today, I just happened to notice in my account)?
I'm getting confused by the scope of EU regulation here, which probably doesn't apply.
Thanks
a group of us have a LAS trip planned for Sept, the flight itinerary for which is NCL-AMS-LAS-DTW-AMS-NCL with the LAS-DTW being the first leg of the return trip operated by Delta. All other flights and the booking, were KLM.
We have received a cancellation notice for this leg. Before I relay the options to the rest of the group, am I right that refund is one, even though KLM have sent an email explicitly stating that if the flight was cancelled prior to 15th May (it was) that only a voucher is possible (there was no email advising the cancellation until today, I just happened to notice in my account)?
I'm getting confused by the scope of EU regulation here, which probably doesn't apply.
Thanks
Jun 2, 2020, 8:28 am
#2
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,054
Hi,
a group of us have a LAS trip planned for Sept, the flight itinerary for which is NCL-AMS-LAS-DTW-AMS-NCL with the LAS-DTW being the first leg of the return trip operated by Delta. All other flights and the booking, were KLM.
We have received a cancellation notice for this leg. Before I relay the options to the rest of the group, am I right that refund is one, even though KLM have sent an email explicitly stating that if the flight was cancelled prior to 15th May (it was) that only a voucher is possible (there was no email advising the cancellation until today, I just happened to notice in my account)?
I'm getting confused by the scope of EU regulation here, which probably doesn't apply.
Thanks
a group of us have a LAS trip planned for Sept, the flight itinerary for which is NCL-AMS-LAS-DTW-AMS-NCL with the LAS-DTW being the first leg of the return trip operated by Delta. All other flights and the booking, were KLM.
We have received a cancellation notice for this leg. Before I relay the options to the rest of the group, am I right that refund is one, even though KLM have sent an email explicitly stating that if the flight was cancelled prior to 15th May (it was) that only a voucher is possible (there was no email advising the cancellation until today, I just happened to notice in my account)?
I'm getting confused by the scope of EU regulation here, which probably doesn't apply.
Thanks
Jun 2, 2020, 11:35 am
#4
Join Date: Jul 2009
Programs: DL PM, HH Diamond, Marriott Plat, AA, WP
Posts: 840
It is a confusing question, and you are right, the stated KLM policy isn't quite clear. The policy provides that you get a voucher if your flight was canceled prior to March 15. On the other hand, it is true that here in the U.S., if Delta cancels your flight -- you are due a refund, not a travel credit. But the policy says "Did you purchase your ticket in the USA," which I assume you did not, suggesting the policy does not apply in this case.
Still, if Delta cancels LAS-DTW, how in the heck are you supposed to make your flight to Amsterdam? Let us know what happens, and good luck!
Still, if Delta cancels LAS-DTW, how in the heck are you supposed to make your flight to Amsterdam? Let us know what happens, and good luck!
Jun 2, 2020, 12:54 pm
#5
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352