AMS - JNB KL591 9 Nov 17
Nov 3, 2017, 12:55 pm
#1
Original Poster
Join Date: Aug 2016
Location: UK
Posts: 228
AMS - JNB KL591 9 Nov 17
Can anyone confirm which aircraft will be on the AMS-JNB KL591 route on the 9 Nov. Is it the 777-200 or 777-300? I had a quick look on the FR24, however I notice different a/c are used on different days, and wondered whether I can find reliable confirmation elsewhere?
Thanks.
Thanks.
Nov 3, 2017, 1:03 pm
#2
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,412
The current time table is M,T,Th,Sa - 772, W,F,Su - 77W
But given that you have a booking, and able to access the seat map on KLM website, this would give you the most reliable information (except last minute changes, which are pretty rare)
But given that you have a booking, and able to access the seat map on KLM website, this would give you the most reliable information (except last minute changes, which are pretty rare)
Dec 19, 2017, 8:17 am
#4
Original Poster
Join Date: Aug 2016
Location: UK
Posts: 228
Not sure if this should be posted here as a continuation of the original thread, but here goes.....
Checked in LHR for the LHR-AMS-JNB flight, and found I was given a middle seat on the l/h side of the aircraft, rather than the window seat I had requested and paid for, on the AMS-JNB leg. As this was due to a change in a/c, and being the pragmatist that I am, I understood the flight was full, and so I figured I would just ask for a refund upon my return home, and so buckled up, ready for eventual take off.
There were a few 'stragglers' coming on board, and then a member of the cabin crew approached me and requested that I move (!). Not understanding what was going on, I asked why, as I was sat in the correct seat assigned to me on my boarding card (despite it not being the window seat, but that's history now). I was told that 2 other peolpe were going to sit where I was sitting - i.e. one in my seat, the other one next to my seat, which at the time was vacant. I explained that I had already been moved from a window seat to a middle seat, but due to a/c change, and the flight being full, I (sort of) understood it, however I was reluctant to move, as the only option was yet another middle seat, this time in the middle of the a/c (I was sat on the left h/s). I was told that I had no choice, as the other 2 pax were going to take my seat and the one next to it.
I then spoke to a really helpful chap (possibly a senior cabin crew member), who apologised profusely, and said he would find out why I was being moved, and that he would sort it out. Long story short - I moved to the other side of the a/c, as 2 other pax had kindly agreed to move up one seat, to accommodate me. So despite a bit of disruption, everything turned out fine for all concerned. The cabin crew chap took my email address, and told me he was requesting a refund for the seat I had originally paid extra for.
But.....and here is the niggling issue for me. I have not heard anything from the 9 Nov refund request that he said he was making for me. So, I requested the refund online, and explained the situation (the KLM page where it states 'Request refund' for optional extras, such as seats etc), but then received an email saying this was the wrong route to take and could I contact customer care, either by social media, etc. Despite the social media KLM team being really helpful in the past, I didn't hear from them for a few days, so I checked they had received my msge, and they then explained they were quite busy at the moment, and directed me to a link to a form for me to complete. I understand customer service can get very busy indeed sometimes, so again, I was fine with that.
My refund request on the 9 Nov, has become a refund request on the 1 Dec, which was rejected on Dec 11, as I didn't use the correct form, and so I completed the correct form, and my 3rd attempt was on Dec 13.
Apart from the seat issue, I was quite happy with KLM and their service, and I would be happy to fly again with them, but I would just like to be reassured their customer service is usually a bit better organised than this.
Despite this hiccup with customer service, I was quite happy with their inflight service etc. I undertand there appears to have been a cock-up with checking in and my seat being assigned to someone else, but I get this can probalby happen regardless of the airline chosen. The original cabin crew member appeared to be a little 'stressed' when requesting I move, however the senior cabin crew member handled it really well, a real professional.
I have 2 questions.
1. What could have caused the mix up with the seating at LHR (Tthe 2 pax that took my seat boarded in AMS. When we arrived in JNB we spoke briefly, and apparently the seat I occupied - which they eventually sat in - was flagged up red when they were checking in).
2. How long does it take to obtain a refund for what appears to be a straight forward request? I don't want to 'pester', so am content to wait, I would just appreciate an idea of what is an acceptable length of time, before I contact them again.
Many thanks.
Checked in LHR for the LHR-AMS-JNB flight, and found I was given a middle seat on the l/h side of the aircraft, rather than the window seat I had requested and paid for, on the AMS-JNB leg. As this was due to a change in a/c, and being the pragmatist that I am, I understood the flight was full, and so I figured I would just ask for a refund upon my return home, and so buckled up, ready for eventual take off.
There were a few 'stragglers' coming on board, and then a member of the cabin crew approached me and requested that I move (!). Not understanding what was going on, I asked why, as I was sat in the correct seat assigned to me on my boarding card (despite it not being the window seat, but that's history now). I was told that 2 other peolpe were going to sit where I was sitting - i.e. one in my seat, the other one next to my seat, which at the time was vacant. I explained that I had already been moved from a window seat to a middle seat, but due to a/c change, and the flight being full, I (sort of) understood it, however I was reluctant to move, as the only option was yet another middle seat, this time in the middle of the a/c (I was sat on the left h/s). I was told that I had no choice, as the other 2 pax were going to take my seat and the one next to it.
I then spoke to a really helpful chap (possibly a senior cabin crew member), who apologised profusely, and said he would find out why I was being moved, and that he would sort it out. Long story short - I moved to the other side of the a/c, as 2 other pax had kindly agreed to move up one seat, to accommodate me. So despite a bit of disruption, everything turned out fine for all concerned. The cabin crew chap took my email address, and told me he was requesting a refund for the seat I had originally paid extra for.
But.....and here is the niggling issue for me. I have not heard anything from the 9 Nov refund request that he said he was making for me. So, I requested the refund online, and explained the situation (the KLM page where it states 'Request refund' for optional extras, such as seats etc), but then received an email saying this was the wrong route to take and could I contact customer care, either by social media, etc. Despite the social media KLM team being really helpful in the past, I didn't hear from them for a few days, so I checked they had received my msge, and they then explained they were quite busy at the moment, and directed me to a link to a form for me to complete. I understand customer service can get very busy indeed sometimes, so again, I was fine with that.
My refund request on the 9 Nov, has become a refund request on the 1 Dec, which was rejected on Dec 11, as I didn't use the correct form, and so I completed the correct form, and my 3rd attempt was on Dec 13.
Apart from the seat issue, I was quite happy with KLM and their service, and I would be happy to fly again with them, but I would just like to be reassured their customer service is usually a bit better organised than this.
Despite this hiccup with customer service, I was quite happy with their inflight service etc. I undertand there appears to have been a cock-up with checking in and my seat being assigned to someone else, but I get this can probalby happen regardless of the airline chosen. The original cabin crew member appeared to be a little 'stressed' when requesting I move, however the senior cabin crew member handled it really well, a real professional.
I have 2 questions.
1. What could have caused the mix up with the seating at LHR (Tthe 2 pax that took my seat boarded in AMS. When we arrived in JNB we spoke briefly, and apparently the seat I occupied - which they eventually sat in - was flagged up red when they were checking in).
2. How long does it take to obtain a refund for what appears to be a straight forward request? I don't want to 'pester', so am content to wait, I would just appreciate an idea of what is an acceptable length of time, before I contact them again.
Many thanks.
Dec 21, 2017, 1:52 am
#8
Original Poster
Join Date: Aug 2016
Location: UK
Posts: 228
Again, I repeat this is real nice for you, but with all due respect, I don't see what it has to do with the 2 questions I asked? Perhaps you could elaborate? Thanks.
Dec 30, 2017, 4:02 am
#9
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
Nothing whatsoever, of course. I was just expressing relief at having been on the same flight, but not in your shoes. The musical chair treatment you got is not my idea of fun.
As for those questions, I haven't a clue. Sorry!
Good luck getting it sorted.
Johan
As for those questions, I haven't a clue. Sorry!
Good luck getting it sorted.
Johan