KLM Refund
Apr 4, 2017, 2:34 pm
#1
Original Poster
Join Date: Apr 2017
Posts: 7
KLM Refund
Hi,
I'm writing because I need help with KLM. I bought a flex ticket because my wife was 39 weeks pregnant so I didn't know if I could make the flight.
And my ticket conditions state:
Refund if you decide do cancel:
If you are not present in time for boarding, we will rebook you to a later flight, or you may request a refund.
Long story short I didn't make it to the flight. Now that I'm asking for a refund KLM says that they will only refund taxes. Because this condition is only for arriving late to the boarding counter late.
Is this the case? Or can I fight it. Because this doesn't make sense to me.
I tried to make a booking again and nowhere that it has to be before the flight.
I've searched the forum but didn't come up with a clear answer.
Thank you
I'm writing because I need help with KLM. I bought a flex ticket because my wife was 39 weeks pregnant so I didn't know if I could make the flight.
And my ticket conditions state:
Refund if you decide do cancel:
If you are not present in time for boarding, we will rebook you to a later flight, or you may request a refund.
Long story short I didn't make it to the flight. Now that I'm asking for a refund KLM says that they will only refund taxes. Because this condition is only for arriving late to the boarding counter late.
Is this the case? Or can I fight it. Because this doesn't make sense to me.
I tried to make a booking again and nowhere that it has to be before the flight.
I've searched the forum but didn't come up with a clear answer.
Thank you
