Incorrect name on flight ticket
Jul 25, 2012 | 2:36 am
#1
Original Poster
Join Date: Jul 2012
Posts: 5
Incorrect name on flight ticket
I contacted with my agency and asked for a flight ticket. I gave my name, birthday and the travel direction from Edinburgh to Beijing. She sent a reservation form and then I agreed and received the ticket. but when I entered the KLM web-site, I realized that my middle name was mistakenly registered as MIDDLENAMELASTNAME / FIRSTNAME so basically she put my middle and last names together. She told me that she sent me a reservation for review, and I agreed it buy how I can understand the mistake just from the reservation form since I told her my correct name. Any ideas for my situation? thanks.
Last edited by cxn1043; Jul 25, 2012 at 2:37 am Reason: spelling
Jul 25, 2012 | 3:08 am
#2
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 8,253
I am fairly sure this is how it is supposed to be. The ticket can only show two names. Since you have three, two of them will be merged together.
What does the reservation look like that you received for review? Doesn't that have the first, middle and last name correctly?
What does the reservation look like that you received for review? Doesn't that have the first, middle and last name correctly?
Jul 25, 2012 | 3:12 am
#3
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; LH Senator; A3 Silver
Posts: 30,617
You would expect it to read:
LASTNAME/FIRSTNAME MIDDLENAME
Does your middle name appear in your passport?
When was the ticket issued? KLM allows names to be corrected for free for 24 hours after being issued.
I presume you have asked your travel agent to correct the name, and that they apparently refused. What reasons did they give?
LASTNAME/FIRSTNAME MIDDLENAME
Does your middle name appear in your passport?
When was the ticket issued? KLM allows names to be corrected for free for 24 hours after being issued.
I presume you have asked your travel agent to correct the name, and that they apparently refused. What reasons did they give?
Jul 25, 2012 | 3:14 am
#4
Original Poster
Join Date: Jul 2012
Posts: 5
The names are correct no problem but they merged middle name and surname together. If I remember correctly, they always merge them on the reservation forms and tickets even if in reality there should be a space between all of them.Right now I am using my middlename+surname while I am checking my reservation on KLM website.
I am fairly sure this is how it is supposed to be. The ticket can only show two names. Since you have three, two of them will be merged together.
What does the reservation look like that you received for review? Doesn't that have the first, middle and last name correctly?
What does the reservation look like that you received for review? Doesn't that have the first, middle and last name correctly?
Jul 25, 2012 | 3:17 am
#5
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; LH Senator; A3 Silver
Posts: 30,617
The names are correct no problem but they merged middle name and surname together. If I remember correctly, they always merge them on the reservation forms and tickets even if in reality there should be a space between all of them.Right now I am using my middlename+surname while I am checking my reservation on KLM website.
Jul 25, 2012 | 3:18 am
#6
Original Poster
Join Date: Jul 2012
Posts: 5
My middle name appears in my passport. The form on the ticket is
MIDDLENAMESURNAME/ FIRSTNAME
The ticket was issued around 2 weeks ago. I asked for the agency and they told me that this issue has been reported to KLM, and they hope that there will be no problem about that. I only checked spelling mistakes on my reservation and gave them my full name again and again but I could not realize that the format should be LASTNAME/FIRSTNAME MIDDLENAME.
MIDDLENAMESURNAME/ FIRSTNAME
The ticket was issued around 2 weeks ago. I asked for the agency and they told me that this issue has been reported to KLM, and they hope that there will be no problem about that. I only checked spelling mistakes on my reservation and gave them my full name again and again but I could not realize that the format should be LASTNAME/FIRSTNAME MIDDLENAME.
You would expect it to read:
LASTNAME/FIRSTNAME MIDDLENAME
Does your middle name appear in your passport?
When was the ticket issued? KLM allows names to be corrected for free for 24 hours after being issued.
I presume you have asked your travel agent to correct the name, and that they apparently refused. What reasons did they give?
LASTNAME/FIRSTNAME MIDDLENAME
Does your middle name appear in your passport?
When was the ticket issued? KLM allows names to be corrected for free for 24 hours after being issued.
I presume you have asked your travel agent to correct the name, and that they apparently refused. What reasons did they give?
Last edited by cxn1043; Jul 25, 2012 at 3:33 am
Jul 25, 2012 | 3:20 am
#7
Original Poster
Join Date: Jul 2012
Posts: 5
Jul 26, 2012 | 1:23 am
#8
Join Date: Dec 2009
Programs: FB-LTPE
Posts: 506
A few years ago a travel agent had switched my first and last name and I did not notice it (I could not find my reservation though in MMB). When I checked in at AMS they sent me first to the ticket office to have the error corrected; they could not issue me a boarding pass because it had the wrong last name. I believe the price was 35 or 50 euros.