Another IT problem on klm.com
Dec 13, 2011 | 12:57 pm
#1
Original Poster
Join Date: Mar 2010
Location: Netherlands
Programs: KL Platinum
Posts: 257
Another IT problem on klm.com
Trying to book return intercontinental flights for two of us (both Platinum) with Economy Comfort seats but every time we try to do this on klm.com it hangs and I get a error message. As you know these Economy Comfort seats are free for plats. Booking *without* a seating preference seems to work fine; however I'm concerned that I won't have a chance to then go in and select the Economy Comfort seats I want. Tried to book it on airfrance.nl and I don't have an option to choose Economy Comfort at all. Both Explorer and Chrome have the same problem.
Any suggestions? I'm really getting fed up of these seemingly endless IT issues.
Any suggestions? I'm really getting fed up of these seemingly endless IT issues.
Dec 14, 2011 | 12:29 am
#4
Join Date: Feb 2009
Location: Switzerland
Programs: AY Plat (OWE), Bonvoy Gold, ALL Gold, IHG Gold, RH VIP
Posts: 3,066
While on the subject, I have noticed that I often get to a non existing page when trying to make a booking by clicking links on KLM's web-site. It seems to be during certain periods and not all the time but enough for me to notice it 
Doesn't matter what browser or machine I use and can be quite frustrating...
Doesn't matter what browser or machine I use and can be quite frustrating...
Jul 21, 2012 | 12:03 am
#5
Join Date: Mar 2009
Location: UK
Programs: AY Platinum / BA Bronze / IHG Diamond Ambassador / Hilton Gold/ Marriot Bonvoy Gold
Posts: 3,051
Is there a problem with KLM app?
Unable to access booking except on web site. Has been like this for a few days.
Have deleted and re installed.
Is it just me or is it wider problem?
Unable to access booking except on web site. Has been like this for a few days.
Have deleted and re installed.
Is it just me or is it wider problem?
Jul 21, 2012 | 2:37 am
#6
Join Date: Jul 2012
Location: UK
Programs: Flying Blue Platinum, BA Bronze, Emirates Skywards Blue
Posts: 40
I've been wondering if some of the problems you describe (which have also happened to me) are caused by too many requests being made on their database at the same time. I've clicked on links that appear dead but on the 4th or 5th try they work.
Jul 21, 2012 | 2:53 am
#7
Join Date: Mar 2009
Location: UK
Programs: AY Platinum / BA Bronze / IHG Diamond Ambassador / Hilton Gold/ Marriot Bonvoy Gold
Posts: 3,051
I cannot accesS special offers or make bookings either. Think it must be th app but there is no way of contacting them if you do not use twitter or face book.