How long does it take to issue an e-ticket?
Nov 18, 2009 | 10:06 am
#1
Original Poster
Join Date: Aug 2006
Location: ZRH, MNL
Programs: FB Gold
Posts: 1,057
How long does it take to issue an e-ticket?
A week ago I booked a flight on KLM.ch. I received the confirmation number and was able to select seats (it's an ES/WBC combination). But so far neither my credit card has been charged nor did I receive an e-ticket number. How long can this take? I hope, they issue the ticket before departure on December 14 
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Nov 18, 2009 | 1:12 pm
#2
Join Date: Jan 2004
Location: Previously Leeds, England - now Chicago USA (KLM/AF - Lifetime Platinum)
Posts: 144
I'm pretty sure KLM will issue an e-ticket as soon as they've successfully charged the credit card. In my experience, that normally happens within 24 hours or so, often in minutes in fact.
However, I do recall an instance a while ago... 12 months? 18 months? - something like that -when it took something like 2 weeks for me to get an e-ticket. I phoned several times, was told my booking was confirmed, but was also told that there was a delay in the finance office in processing bookings and credit cards. hence delaying e-tickets being sent out. Can't remember why. Maybe your delay is due to something similar? Anyway, I'd guess you'll get your e-ticket very quickly after your credit card is charged.
Hope that helps a bit.
KG
However, I do recall an instance a while ago... 12 months? 18 months? - something like that -when it took something like 2 weeks for me to get an e-ticket. I phoned several times, was told my booking was confirmed, but was also told that there was a delay in the finance office in processing bookings and credit cards. hence delaying e-tickets being sent out. Can't remember why. Maybe your delay is due to something similar? Anyway, I'd guess you'll get your e-ticket very quickly after your credit card is charged.
Hope that helps a bit.
KG