Stuck in Long Beach - learned some interesting things
Dec 30, 2008, 8:19 am
#16
Join Date: Mar 2005
Location: DEN
Programs: UA1K
Posts: 4,044
i also have a 4 hour layover at JFK on my way to OAK, i'm excited to see the new T5!
Dec 31, 2008, 7:54 am
#18
Join Date: Mar 2005
Location: DEN
Programs: UA1K
Posts: 4,044
Jan 4, 2009, 11:48 am
#19
Original Poster
Join Date: Nov 2008
Programs: UA 1K, Hilton Diamond, Hyatt Gold
Posts: 282
Follow-up from the delay
Hi folks,
Well, here's what ended up happening.
JetBlue did, infact, figure out a way to turn the inbound aircraft from Austin around to have it take us to San Francisco. I think they get big points for that. In my experience, United would have just stranded us with a cancelled flight (although, in their defense, United would have 30 other options to choose from so no biggie).
Even more so, JetBlue made good on their promise and sent ALL passengers on the flight a full refund for the entire trip due to the extraordinary circumstances. I received my voucher by email. I confirmed my other traveler, on a different PNR, received one also.
This actually seems more then reasonable - I would have been OK with a one-way voucher for the flight segment that was delayed so horribly. In addition, they put out free snacks and drinks in the concourse! I've never seen that done before.
I can't say this was a good experience. Airport to airport took nearly 12 hours for what is a 6 hour door to door drive! But I guess JetBlue can't have every plane working perfectly all the time. We know it, they know it, so at least they refunded the fare.
I won't stop flying JetBlue due to this incident (unlike United Express, which I've now learned to avoid at all costs). Thanks for being reasonable, B6!
- Darren
Well, here's what ended up happening.
JetBlue did, infact, figure out a way to turn the inbound aircraft from Austin around to have it take us to San Francisco. I think they get big points for that. In my experience, United would have just stranded us with a cancelled flight (although, in their defense, United would have 30 other options to choose from so no biggie).
Even more so, JetBlue made good on their promise and sent ALL passengers on the flight a full refund for the entire trip due to the extraordinary circumstances. I received my voucher by email. I confirmed my other traveler, on a different PNR, received one also.
This actually seems more then reasonable - I would have been OK with a one-way voucher for the flight segment that was delayed so horribly. In addition, they put out free snacks and drinks in the concourse! I've never seen that done before.
I can't say this was a good experience. Airport to airport took nearly 12 hours for what is a 6 hour door to door drive! But I guess JetBlue can't have every plane working perfectly all the time. We know it, they know it, so at least they refunded the fare.
I won't stop flying JetBlue due to this incident (unlike United Express, which I've now learned to avoid at all costs). Thanks for being reasonable, B6!
- Darren
Jan 7, 2009, 3:32 am
#20
Join Date: May 2008
Location: BOS. Postings are my personal observations and opinions only and do not reflect the official position of JetBlue Airways.
Programs: Hhonors Diamond, Hertz PC, Amtrak Guest Rewards, Bonvoy Ambassador
Posts: 76
Thanks for working with us, Darren. Glad our LGB crew took good care of you.
Jan 16, 2009, 3:09 am
#21
Join Date: Dec 2006
Location: ORD
Programs: AA EXP,2MM, DL Gold,Starwood PLT
Posts: 3,876
Hi folks,
Well, here's what ended up happening.
JetBlue did, infact, figure out a way to turn the inbound aircraft from Austin around to have it take us to San Francisco. I think they get big points for that. In my experience, United would have just stranded us with a cancelled flight (although, in their defense, United would have 30 other options to choose from so no biggie).
Even more so, JetBlue made good on their promise and sent ALL passengers on the flight a full refund for the entire trip due to the extraordinary circumstances. I received my voucher by email. I confirmed my other traveler, on a different PNR, received one also.
This actually seems more then reasonable - I would have been OK with a one-way voucher for the flight segment that was delayed so horribly. In addition, they put out free snacks and drinks in the concourse! I've never seen that done before.
I can't say this was a good experience. Airport to airport took nearly 12 hours for what is a 6 hour door to door drive! But I guess JetBlue can't have every plane working perfectly all the time. We know it, they know it, so at least they refunded the fare.
I won't stop flying JetBlue due to this incident (unlike United Express, which I've now learned to avoid at all costs). Thanks for being reasonable, B6!
- Darren
Well, here's what ended up happening.
JetBlue did, infact, figure out a way to turn the inbound aircraft from Austin around to have it take us to San Francisco. I think they get big points for that. In my experience, United would have just stranded us with a cancelled flight (although, in their defense, United would have 30 other options to choose from so no biggie).
Even more so, JetBlue made good on their promise and sent ALL passengers on the flight a full refund for the entire trip due to the extraordinary circumstances. I received my voucher by email. I confirmed my other traveler, on a different PNR, received one also.
This actually seems more then reasonable - I would have been OK with a one-way voucher for the flight segment that was delayed so horribly. In addition, they put out free snacks and drinks in the concourse! I've never seen that done before.
I can't say this was a good experience. Airport to airport took nearly 12 hours for what is a 6 hour door to door drive! But I guess JetBlue can't have every plane working perfectly all the time. We know it, they know it, so at least they refunded the fare.
I won't stop flying JetBlue due to this incident (unlike United Express, which I've now learned to avoid at all costs). Thanks for being reasonable, B6!
- Darren
Great treatment by JetBlue.
Jan 16, 2009, 9:28 am
#22
A FlyerTalk Posting Legend
Join Date: Jul 2003
Location: NYC (formerly BOS/DCA)
Programs: UA 1K, IC RA
Posts: 60,745
Complete nonsense. I've received full refunds before from UA and AA in similar situations.
Jan 19, 2009, 9:53 am
#23
Join Date: Mar 2005
Location: DEN
Programs: UA1K
Posts: 4,044
well, flew B6 IAD-JFK-OAK...very impressed. i love the directv! and jfk T5 is unreal.
i just hope all goes well for my flights back tomorrow...SFO-LGB-IAD. loads look alright. i hope they're not full, but i doubt it since everyone is leaving washington and not going.
i just hope all goes well for my flights back tomorrow...SFO-LGB-IAD. loads look alright. i hope they're not full, but i doubt it since everyone is leaving washington and not going.
Jan 21, 2009, 10:56 am
#24
Join Date: Mar 2005
Location: DEN
Programs: UA1K
Posts: 4,044
just landed at 5am from LGB. all in all, i'm impressed with B6. i like the specialty drink offerings, but the price is a lil high. not a fan of $7 for pillows and blankets, but it is what it is. i love directv. makes the flight go quicker.
LGB, though, is a dump. but i was only connecting, so i'm sure it's really convenient for the locals...but connecting. man. i liked the bar/restaurant though! sitting outside was nice.
LGB, though, is a dump. but i was only connecting, so i'm sure it's really convenient for the locals...but connecting. man. i liked the bar/restaurant though! sitting outside was nice.
Jan 21, 2009, 12:34 pm
#25
Join Date: Jun 2006
Location: Northern New Jersey
Programs: OnePass, AAdvantage, TrueBlue, HHonors
Posts: 2,709
just landed at 5am from LGB. all in all, i'm impressed with B6. i like the specialty drink offerings, but the price is a lil high. not a fan of $7 for pillows and blankets, but it is what it is. i love directv. makes the flight go quicker.
LGB, though, is a dump. but i was only connecting, so i'm sure it's really convenient for the locals...but connecting. man. i liked the bar/restaurant though! sitting outside was nice.
LGB, though, is a dump. but i was only connecting, so i'm sure it's really convenient for the locals...but connecting. man. i liked the bar/restaurant though! sitting outside was nice.
Jan 21, 2009, 12:55 pm
#26
Join Date: Mar 2005
Location: DEN
Programs: UA1K
Posts: 4,044
I think you'll find a lot of B6 pax that share your complaints about the $7 pillow/blanket package and expecially the lack of a bar/restuarant at LGB. However, if memory serves me right, JetBlueFA did mention on time that there is one on the property that provides a good view of the airfield.
Jan 21, 2009, 2:12 pm
#27
Join Date: Jun 2006
Location: Northern New Jersey
Programs: OnePass, AAdvantage, TrueBlue, HHonors
Posts: 2,709
Jan 21, 2009, 2:41 pm
#28
Join Date: Mar 2005
Location: DEN
Programs: UA1K
Posts: 4,044
Jan 21, 2009, 2:54 pm
#29
Join Date: Apr 2006
Programs: jetBlue TrueBlue, Marriott Rewards, Hilton Honors Diamond
Posts: 2,164
Don't remind me! I'm in BUF right now and it is pretty chilly outside. Luckly my next trip takes me to FLL/PBI/FLL and then the trip following that has some nice SJU/HPN/SJU layovers!
Jan 22, 2009, 9:39 am
#30
Join Date: Jun 2006
Location: Northern New Jersey
Programs: OnePass, AAdvantage, TrueBlue, HHonors
Posts: 2,709
^HPN, BUF
I guess the two balance themselves out. How's the beer selection?