Home-based CSRs?
Apr 26, 2008 | 3:27 am
#1
Original Poster
FlyerTalk Evangelist
Join Date: Aug 2001
Posts: 10,619
Home-based CSRs?
Does JetBlue utilize home-based customer service agents?
I called 1-800-Jetblue and after selecting Reservations, I was transferred to a recording that you normally hear on a private line.. something like this:
"Sorry. 801-xxx-xxxx is on another call. Please record a message." *beep*
Scary!
I called 1-800-Jetblue and after selecting Reservations, I was transferred to a recording that you normally hear on a private line.. something like this:
"Sorry. 801-xxx-xxxx is on another call. Please record a message." *beep*
Scary!
Apr 26, 2008 | 6:25 am
#2
Join Date: Mar 2005
Posts: 244
Does JetBlue utilize home-based customer service agents?
I called 1-800-Jetblue and after selecting Reservations, I was transferred to a recording that you normally hear on a private line.. something like this:
"Sorry. 801-xxx-xxxx is on another call. Please record a message." *beep*
Scary!
I called 1-800-Jetblue and after selecting Reservations, I was transferred to a recording that you normally hear on a private line.. something like this:
"Sorry. 801-xxx-xxxx is on another call. Please record a message." *beep*
Scary!
I did call the other day, however, and the rep I reached was having problems with her internet connection, so I had to hang up and call back so I'd reach another house with a working connection. Fortunately, there was no queue at the time.
Apr 26, 2008 | 11:18 am
#3
Join Date: Feb 2006
Location: Long Island, NY and Boca Raton, FL
Programs: JetBlue TrueBlue, AAdvantage, Rapid Rewards, Sky Miles, SPG, Marriott Rewards, HHonors, Hertz
Posts: 2,275
I've never heard a recording like that. Very , especially considering they are monitered by supervisors.
Apr 26, 2008 | 4:22 pm
#5
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
They've been doing it pretty much since the beginning. CO also does, but to a much lesser extent. I don't know if any other US-based carriers also have it set up; I'd guess no, mostly since those carriers seem to have sent their call centers overseas instead.