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-   -   Stolen Camera and Delayed Flights (https://www.flyertalk.com/forum/jetblue-trueblue/684315-stolen-camera-delayed-flights.html)

New York City Flyer Apr 19, 2007 3:51 pm

jetBlue is such a good airline and has such good people that whenever I fly jetBlue I find myself going out of my way to thank the people I see wearing jetBlue uniforms for the excellent job they are doing and for making this positive experience possible.

Any frequent traveler knows that you don't check digital cameras in their luggage. Something just doesn't add up for me here, I'm sorry. I could be wrong, there very well could have been a jetBlue employee searching for digital cameras in people's checked luggage while a flight was delayed but I sort of doubt it.

Air Traffic Control delays in New York and Washington were dreadful earlier in the week. Did you look at the monitors for any other carriers and see how much better they were doing? Why did you fly via JFK when there is an abundance of nonstop flight options between IAD and MCO?

It is such a shame that people join FlyerTalk with seemingly no purpose other than to bash jetBlue, it really is disheartening. Such a good airline with such good people and yet there are still people lined up to slap them in the face.

dietcoke Apr 19, 2007 4:48 pm


Originally Posted by New York City Flyer (Post 7609255)
jetBlue is such a good airline and has such good people that whenever I fly jetBlue I find myself going out of my way to thank the people I see wearing jetBlue uniforms for the excellent job they are doing and for making this positive experience possible.

Any frequent traveler knows that you don't check digital cameras in their luggage. Something just doesn't add up for me here, I'm sorry. I could be wrong, there very well could have been a jetBlue employee searching for digital cameras in people's checked luggage while a flight was delayed but I sort of doubt it.

Air Traffic Control delays in New York and Washington were dreadful earlier in the week. Did you look at the monitors for any other carriers and see how much better they were doing? Why did you fly via JFK when there is an abundance of nonstop flight options between IAD and MCO?

It is such a shame that people join FlyerTalk with seemingly no purpose other than to bash jetBlue, it really is disheartening. Such a good airline with such good people and yet there are still people lined up to slap them in the face.

In ccdr14's defence, passengers even frequent fliers make mistakes when it comes to packing valuables. My wife flies frequently, either for business or pleasure, and I know that she should have known not to put a digital camera in her checked baggage. I wish the TSA management or the airlines could develop and implement sting operations using small tracking devices planted in valuable electrical equipment deliberately left in checked baggage. As for the JetBlue bashing I just shake my head, bite my lip and read on. When I go to fly for JB I see the dedication of our crewmembers and as passengers leave the aircraft I witness at first hand their enthusiasm for our airline. I think that a lot of the delays at major international airports are ATC driven but passengers put the blame on the airlines who have very little control over ATC decisions. I do agree that there are a small minority of contributors to these forums who show definite resentment to JetBlue. I believe that JetBlue is a good airline and as we continue to grow we are learning from our mistakes and actively addressing the shortcomings in our infrastructure. Look for some new city announcements soon.

dietcoke Apr 19, 2007 5:10 pm


Originally Posted by magiciansampras (Post 7607929)
:td: :td:

ccdr14, welcome to FT!

Unfortunately in this forum if you say anything at all negative about JetBlue you get yelled at or otherwise ostracized. This has to do with JetBlue's meltdown this winter and the fan base's overall insecurity with respect to "their" airline. Why people are so attached here to an airline to the extent that they are mean to a new FTer, I have no idea.

In any event, thanks for your story. Yours is not unique and it is good to have this data available when we decide on airlines.

I just reread your post and I have to tell you that I am in no way insecure about my airline. Tell me in your opinion what other LCC has a better coach product than JetBlue. I think that its sad that you still have a lingering hatred for B6. You need to forget about JetBlue and move on to your next carrier, you'll definitely be much happier.

magiciansampras Apr 19, 2007 5:11 pm


Originally Posted by dietcoke (Post 7608526)
magiciansampras you really have to get over the St Valentines meltdown.

I would suggest that it is the self-conscious B6 "fans" that need to get over the meltdown. @:-) Every single post in this forum that is even remotely critical of the airline is met with a flurry of posts from the cheerleaders. It is really getting quite annoying.

This thread is a great example. The OP posts about B6 losing his camera and all the posts are about how people are trying to sabotage the forum with complaints. My goodness!

magiciansampras Apr 19, 2007 5:13 pm


Originally Posted by dietcoke (Post 7609592)
I just reread your post and I have to tell you that I am in no way insecure about my airline. Tell me in your opinion what other LCC has a better coach product than JetBlue.

None. But then again, not all airlines cancel flights and strand people for weeks at a time. Call me crazy, but I'll take reliability over DirecTV anyday.


Originally Posted by dietcoke
I think that its sad that you still have a lingering hatred for B6. You need to forget about JetBlue and move on to your next carrier, you'll definitely be much happier.

I haven't flown B6 since February and I don't plan on flying B6 until I find a good use for my free trip on B6's dime.

magiciansampras Apr 19, 2007 5:14 pm


Originally Posted by nsx (Post 7608233)
There's no need to get defensive

^ ^ ^

To the OP, I'm sorry you've had to deal with these replies.

Have you tried contacting the airline directly to file a claim?

New York City Flyer Apr 19, 2007 5:15 pm

I hope jetBlue will add some cities that are on my list, looking forward...

dietcoke Apr 19, 2007 5:23 pm


Originally Posted by craz (Post 7608646)
Had this same problem yesterday getting back into LGA not on JB, seems from my connecting City all day Tues and yesterday flights to LGA and BOS were delayed 1 1/2 hrs +. Yet when I checked on flights into EWR that CO flies NS no problems with most of their flights. So it can vary even among airports in any given city.

All the major airlines generally have personel who try to coordinate their flight operations with ATC. Companies like CO, AA, UA etc often delay their express flights from downline stations so that larger aircraft are not as delayed at their hub. Unfortunately companies with no express operations do not have the advantage of this practice.

dietcoke Apr 19, 2007 5:35 pm


Originally Posted by magiciansampras (Post 7609608)
None. But then again, not all airlines cancel flights and strand people for weeks at a time. Call me crazy, but I'll take reliability over DirecTV anyday.



I haven't flown B6 since February and I don't plan on flying B6 until I find a good use for my free trip on B6's dime.

I'm sorry but you are now beginning to loose me with your rants. I'm sorry that you feel this way about JetBlue, because we run a very safe airline. I think at the end of all this negativity you are only harming yourself. With growing load factors I'm sorry but your business will hardly be missed. As I said before, enjoy those crappy regionals with their highly experienced pilots.

magiciansampras Apr 19, 2007 5:37 pm


Originally Posted by dietcoke (Post 7609710)
I'm sorry but you are now beginning to loose me with your rants. I'm sorry that you feel this way about JetBlue, because we run a very safe airline. I think at the end of all this negativity you are only harming yourself. With growing load factors I'm sorry but your business will hardly be missed. As I said before, enjoy those crappy regionals with their highly experienced pilots.

??? I'm just looking for rational and reasonable discourse about B6. Maybe I'd feel better if I (or anyone else) didn't get attacked by you folks every time we have something remotely negative to say. You can't honestly tell me that you think this cheerleading is healthy, can you? Shouldn't we be discussing all aspects of the airline?

Before I fly B6 again I need to know that things have improved. It is hard to see that when all you get is cheerleading.

dietcoke Apr 19, 2007 5:39 pm


Originally Posted by magiciansampras (Post 7609608)
None. But then again, not all airlines cancel flights and strand people for weeks at a time. Call me crazy, but I'll take reliability over DirecTV anyday.



I haven't flown B6 since February and I don't plan on flying B6 until I find a good use for my free trip on B6's dime.


The airline industry is not perfect. All carriers cancel flights but I hope none intentionally strand passengers for weeks. Your rant is absolutely ridiculous.

dietcoke Apr 19, 2007 5:52 pm


Originally Posted by magiciansampras (Post 7609722)
??? I'm just looking for rational and reasonable discourse about B6. Maybe I'd feel better if I (or anyone else) didn't get attacked by you folks every time we have something remotely negative to say. You can't honestly tell me that you think this cheerleading is healthy, can you? Shouldn't we be discussing all aspects of the airline?

Before I fly B6 again I need to know that things have improved. It is hard to see that when all you get is cheerleading.

ccdr14 complainted about his delayed JetBlue flight. As a JetBlue pilot I told you that I worked for 4 days over the duration of the nor'easter. I told you that 80% of my flights were delayed. I told you way they were delayed, what other rational and reasonable discourse do you want. Ask an honest question and I will try to reply with a civil honest answer. I am not on this forum to defend JetBlue at every opportunity. The meltdown happened and as a crewmember I was embarassed and disgusted at our operation. We are in the early stages but positive changes are happening. By the way were you flying over the nor'easter. If only you had some appreciation of the challenges involved in operating 170,000 lbs of equipment safely in 40 MPH winds at 160 MPH on an approach to landing. The maximum crosswind component on most commercial airliners is 30-35 knots. There is little room for error.

mia Apr 19, 2007 5:53 pm

JetBlue, in common with other airlines, explicitly warns against placing cameras and similar in checked baggage. How much clearer could they make it?

Items that JetBlue Does Not Hold Liability for
The following items are accepted for transportation at your own risk. JetBlue will not be liable for damage, loss or spoilage of these items.

You may choose to carry the item(s) with you if they meet the requirements for carryon baggage. Essential medication or currency should always travel with you and should never be checked.

If checked, all of the following items will be marked with a limited release tag:

Fragile or unsuitably packaged items (such as antiques, art, bottles, cameras [video, still, projectors], ceramic, computer equipment, glass, hockey sticks, liquids, luggage totes, mirrors and other items subject to break in transit, musical instruments, precision tools, radios, small appliances, sound reproduction equipment, televisions or trophies)

Irreplaceable or essential items (such as antiques, artifacts, car keys, house or other keys, currency, checks, negotiable papers, securities, essential medication, heirlooms, collectible items, irreplaceable business documents, jewelry, precious stones or metals including silverware, natural fur products, optics, contact lenses, paintings/works of art)

Perishable items (such as fish, meat or any perishable food item, flowers or plants

prhs1989 Apr 19, 2007 6:31 pm


Originally Posted by dietcoke (Post 7609777)
ccdr14 complainted about his delayed JetBlue flight. As a JetBlue pilot I told you that I worked for 4 days over the duration of the nor'easter. I told you that 80% of my flights were delayed. I told you way they were delayed, what other rational and reasonable discourse do you want. Ask an honest question and I will try to reply with a civil honest answer. I am not on this forum to defend JetBlue at every opportunity. The meltdown happened and as a crewmember I was embarassed and disgusted at our operation. We are in the early stages but positive changes are happening. By the way were you flying over the nor'easter. If only you had some appreciation of the challenges involved in operating 170,000 lbs of equipment safely in 40 MPH winds at 160 MPH on an approach to landing. The maximum crosswind component on most commercial airliners is 30-35 knots. There is little room for error.

You are preaching to the choir. I flew back on Monday morning on Continental Express, and the pilot was having a hard time keeping the wings straight during landing. We must have been only 500 feet above the ground, and the wings were still rocking like crazy. Whoever my pilot was earned his/her money that day when they put the plane right on the centerline. This past weekend was not the weekend to be flying.

jedison Apr 19, 2007 6:40 pm


Originally Posted by jetBlueNYFL (Post 7607999)
It's quite funny and ironic how some posters don't join and post unless something negative happens. It's also unfortunate that these posters go to great extremes NOT to post when something good happens.

To the OP, I'm sorry to hear about your experience. My views:

1. Since you've "flown so many hours in your life", you should know by now not to check valuables...especially a camera!

2. Not necessarily was the camera stolen by a jetBlue employee. It may well have been, however, that bag also went through the TSA's hands.

3. The flights were late due to problems not within jetBlue's control OR you would have been fairly compensated under the new Customer Bill Of Rights.

4. With an abundance of negative posts regarding jetBlue on this forum recently, I'm starting to wonder if it is all one poster - who is so angry inside at this great company. Just a thought.

With so many defensive reactions to any negative posts, I'm starting to wonder if it's all one apologist poster making excuses for this lousy company. I'll leave a discussion of motive to others.

That being said, checking valuables is just plain dumb, especially for somebody who has allegedly flown a lot of miles.


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