Happy Easter and Passover
Apr 7, 2007 | 7:15 am
#1
Original Poster
Join Date: Apr 2006
Programs: jetBlue TrueBlue, Marriott Rewards, Hilton Honors Diamond
Posts: 2,164
Happy Easter and Passover
I just want to wish all of you and your families a safe and Happy Easter and Passover. Travel in the Northeast may be rough this weekend with the possibility of snow showers, so if you driving anywhere please drive safe and enjoy your extended weekend with family and friends!
Apr 7, 2007 | 10:37 am
#2
Join Date: Oct 2005
Programs: AA EXP, Hertz 5*, Marriott PLT
Posts: 1,092
I just want to wish all of you and your families a safe and Happy Easter and Passover. Travel in the Northeast may be rough this weekend with the possibility of snow showers, so if you driving anywhere please drive safe and enjoy your extended weekend with family and friends!
Apr 9, 2007 | 10:45 am
#6
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN A-list preferred, United Club Lietime (sic) Member
Posts: 22,854
Apr 9, 2007 | 3:11 pm
#7
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; UA gold; Hyatt L. Globalist; Marriott gold; Hilton gold; FB silver; National EE
Posts: 6,439
Problems that I discovered this Easter Weekend:
1. No fast bag drop at MCO for people who check in online or at kiosks. Long lines. Too few GAs. Thank goodness for one GA who was processing passengers through very rapidly, because her colleagues were very... slow.... If not for that GA, many passengers or their bags would not have made their flights.
2. Uncommunicative and curt service at bag drop at JFK on Thursday.
3. Similarly curt service by an FA on Flight 886 MCO-JFK this morning. I asked "Could I have a pillow please?" She looked briefly at me, without smiling, and simply walked over to the bin above row 22 without so much as a "follow me," took out a pillow, handed it to me, made no further eye contact, closed the bin and walked back to the rear galley, without even standing aside to let me pass first on my way back to my forward seat. All this after my pre-departure request for a pillow from another FA, who promised one "after takeoff" was forgotten.
4. Overall, the "tone" of employee morale is down, and it shows in the service standards. A few bright sparks remain here and there, but jetBlue's star is starting to dim.
On a bright note, I earned exactly enough points to earn another free ticket on B6.
1. No fast bag drop at MCO for people who check in online or at kiosks. Long lines. Too few GAs. Thank goodness for one GA who was processing passengers through very rapidly, because her colleagues were very... slow.... If not for that GA, many passengers or their bags would not have made their flights.
2. Uncommunicative and curt service at bag drop at JFK on Thursday.
3. Similarly curt service by an FA on Flight 886 MCO-JFK this morning. I asked "Could I have a pillow please?" She looked briefly at me, without smiling, and simply walked over to the bin above row 22 without so much as a "follow me," took out a pillow, handed it to me, made no further eye contact, closed the bin and walked back to the rear galley, without even standing aside to let me pass first on my way back to my forward seat. All this after my pre-departure request for a pillow from another FA, who promised one "after takeoff" was forgotten.
4. Overall, the "tone" of employee morale is down, and it shows in the service standards. A few bright sparks remain here and there, but jetBlue's star is starting to dim.
On a bright note, I earned exactly enough points to earn another free ticket on B6.
Apr 9, 2007 | 5:15 pm
#8
Join Date: Feb 2006
Location: Long Island, NY and Boca Raton, FL
Programs: JetBlue TrueBlue, AAdvantage, Rapid Rewards, Sky Miles, SPG, Marriott Rewards, HHonors, Hertz
Posts: 2,275
Problems that I discovered this Easter Weekend:
1. No fast bag drop at MCO for people who check in online or at kiosks. Long lines. Too few GAs. Thank goodness for one GA who was processing passengers through very rapidly, because her colleagues were very... slow.... If not for that GA, many passengers or their bags would not have made their flights.
2. Uncommunicative and curt service at bag drop at JFK on Thursday.
3. Similarly curt service by an FA on Flight 886 MCO-JFK this morning. I asked "Could I have a pillow please?" She looked briefly at me, without smiling, and simply walked over to the bin above row 22 without so much as a "follow me," took out a pillow, handed it to me, made no further eye contact, closed the bin and walked back to the rear galley, without even standing aside to let me pass first on my way back to my forward seat. All this after my pre-departure request for a pillow from another FA, who promised one "after takeoff" was forgotten.
4. Overall, the "tone" of employee morale is down, and it shows in the service standards. A few bright sparks remain here and there, but jetBlue's star is starting to dim.
On a bright note, I earned exactly enough points to earn another free ticket on B6.
1. No fast bag drop at MCO for people who check in online or at kiosks. Long lines. Too few GAs. Thank goodness for one GA who was processing passengers through very rapidly, because her colleagues were very... slow.... If not for that GA, many passengers or their bags would not have made their flights.
2. Uncommunicative and curt service at bag drop at JFK on Thursday.
3. Similarly curt service by an FA on Flight 886 MCO-JFK this morning. I asked "Could I have a pillow please?" She looked briefly at me, without smiling, and simply walked over to the bin above row 22 without so much as a "follow me," took out a pillow, handed it to me, made no further eye contact, closed the bin and walked back to the rear galley, without even standing aside to let me pass first on my way back to my forward seat. All this after my pre-departure request for a pillow from another FA, who promised one "after takeoff" was forgotten.
4. Overall, the "tone" of employee morale is down, and it shows in the service standards. A few bright sparks remain here and there, but jetBlue's star is starting to dim.
On a bright note, I earned exactly enough points to earn another free ticket on B6.
Apr 9, 2007 | 5:41 pm
#9
A FlyerTalk Posting Legend
Join Date: Jul 2003
Location: NYC (formerly BOS/DCA)
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Posts: 60,745
Apr 9, 2007 | 7:29 pm
#10
Join Date: Feb 2006
Location: Long Island, NY and Boca Raton, FL
Programs: JetBlue TrueBlue, AAdvantage, Rapid Rewards, Sky Miles, SPG, Marriott Rewards, HHonors, Hertz
Posts: 2,275
Back to what I said, this thread was not meant to post complaints about flying during Easter weekend.
Last edited by jetBlueNYFL; Apr 9, 2007 at 7:29 pm Reason: typo
Apr 9, 2007 | 7:55 pm
#11
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN A-list preferred, United Club Lietime (sic) Member
Posts: 22,854
Since this forum now has a moderator, the proper protocol is to use Report Bad Post to ask the moderator to split the thread. That way you don't clutter the forum for everyone else.
BTW, I'd like to thank everyone here for keeping things friendly during my wonderful vacation last week.
Apr 9, 2007 | 8:37 pm
#12
Join Date: Jun 2006
Location: Northern New Jersey
Programs: OnePass, AAdvantage, TrueBlue, HHonors
Posts: 2,709
For the benefit of all:
Since this forum now has a moderator, the proper protocol is to use Report Bad Post to ask the moderator to split the thread. That way you don't clutter the forum for everyone else.
BTW, I'd like to thank everyone here for keeping things friendly during my wonderful vacation last week.
Since this forum now has a moderator, the proper protocol is to use Report Bad Post to ask the moderator to split the thread. That way you don't clutter the forum for everyone else.
BTW, I'd like to thank everyone here for keeping things friendly during my wonderful vacation last week.