Problems that I discovered this Easter Weekend:

1. No fast bag drop at MCO for people who check in online or at kiosks. Long lines. Too few GAs. Thank goodness for one GA who was processing passengers through very rapidly, because her colleagues were very... slow.... If not for that GA, many passengers or their bags would not have made their flights.

2. Uncommunicative and curt service at bag drop at JFK on Thursday.

3. Similarly curt service by an FA on Flight 886 MCO-JFK this morning. I asked "Could I have a pillow please?" She looked briefly at me, without smiling, and simply walked over to the bin above row 22 without so much as a "follow me," took out a pillow, handed it to me, made no further eye contact, closed the bin and walked back to the rear galley, without even standing aside to let me pass first on my way back to my forward seat. All this after my pre-departure request for a pillow from another FA, who promised one "after takeoff" was forgotten.

4. Overall, the "tone" of employee morale is down, and it shows in the service standards. A few bright sparks remain here and there, but jetBlue's star is starting to dim.

On a bright note, I earned exactly enough points to earn another free ticket on B6.