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I'd rather talk to a JetBlue reservation agent working in their home than a United reservation agent working in India any day of the week and twice on Sunday. If you've never done a head-to-head comparison, try it, and you'll see what I mean.
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Originally Posted by justageek
(Post 7501289)
I'd rather talk to a JetBlue reservation agent working in their home than a United reservation agent working in India any day of the week and twice on Sunday. If you've never done a head-to-head comparison, try it, and you'll see what I mean.
My parents are flying PHX-FLL today on US and I called to check the status of their flight. The automated system was extremely annoying and got me nowhere. After menu after menu and a few minutes of that annoying automated voice, I finally got a live person - a woman with a very heavy Spanish accent (I don't speak Spanish), clearly reading off a script. I was not near my computer and asked her to please check the status of the 3pm PHX-FLL flight. She asked for the passenger's last name. After attempting to explain to her for 3 minutes that I was not altering the reservation; I just wanted to check if it was operating on time or delayed...I finally asked to speak to a supervisor. 2 minutes later she said "yes, that flight is on time." This was the simplest of requests an airline phone rep can possibly receive - and she was unable to fulfil my request for info within a reasonable amount of time. JetBlue really has spoiled my family for sure...I've learned not to take it for granted. |
Originally Posted by jetBlueNYFL
(Post 7503422)
You're not kidding...
My parents are flying PHX-FLL today on US and I called to check the status of their flight. The automated system was extremely annoying and got me nowhere. After menu after menu and a few minutes of that annoying automated voice, I finally got a live person - a woman with a very heavy Spanish accent (I don't speak Spanish), clearly reading off a script. I was not near my computer and asked her to please check the status of the 3pm PHX-FLL flight. She asked for the passenger's last name. After attempting to explain to her for 3 minutes that I was not altering the reservation; I just wanted to check if it was operating on time or delayed...I finally asked to speak to a supervisor. 2 minutes later she said "yes, that flight is on time." This was the simplest of requests an airline phone rep can possibly receive - and she was unable to fulfil my request for info within a reasonable amount of time. JetBlue really has spoiled my family for sure...I've learned not to take it for granted. However I do find it odd that US's automated flight info was not working because I've used it before and never had a problem. I tried just now and had the US PHX-FLL info in less than one minute without the flight number. Its delayed and arriving about 3am. Maybe there was a problem with the phone connection you had, but I would hardly say that US Air's automated flight info is inferior to B6's. I do have a peeve with B6's system in that the info is often not updated as quickly as it should be. We know B6 is working on upgrading their systems. Until that happens, B6 is certainly not ahead of the curve in automated flight info. My experience has been that B6's interface is very similar to other airlines and not that great. Also, most airlines have automated text messaging which is a huge plus. Hopefully B6 gets theirs implemented soon because currently I find B6's flight info to be a pain in the rear to accurately obtain. |
Originally Posted by j3823x
(Post 7505189)
I'm not making any excuses for agents that are not as fluent in English as they should be. Its a problem for many airlines. Thankfully B6 and AA (my most often travelled carrier) do not have this problem as others do.
However I do find it odd that US's automated flight info was not working because I've used it before and never had a problem. I tried just now and had the US PHX-FLL info in less than one minute without the flight number. Its delayed and arriving about 3am. Maybe there was a problem with the phone connection you had, but I would hardly say that US Air's automated flight info is inferior to B6's. I do have a peeve with B6's system in that the info is often not updated as quickly as it should be. We know B6 is working on upgrading their systems. Until that happens, B6 is certainly not ahead of the curve in automated flight info. My experience has been that B6's interface is very similar to other airlines and not that great. Also, most airlines have automated text messaging which is a huge plus. Hopefully B6 gets theirs implemented soon because currently I find B6's flight info to be a pain in the rear to accurately obtain. On a side note, the flight was delayed 4 hours and 49 minutes...what did US offer for compensation?? Crackers and cheese with water...read more about that story in the US forum..........under jetBlue's new Customer Bill Of Rights, vouchers for future travel would have been offered. I have the utmost confidence that even DL or AA would have done better in this MX situation...not weather! |
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