Send two emails to jetblue from its site, wait more than ten days, never got a reply

I know I know, I should call, right? However, I prefer written communication.

I, too, am appalled by JetBlue's lack of follow-through with customers. I sent them an e-mail Feb. 20 regarding my part during their Valentine Day's massacre and the aftermath. I was told it would take 5-7 days to get a response and I heard nothing. The website said you'd hear from JetBlue by Mar. 15. That is today and I didn't hear anything, so I finally called 1-800-JETBLUE and the receptionist told me how much of a voucher I received (which I don't think is nearly enough to make up for my troubles, but that's not the point of this message.) JetBlue lied to its customers (yet again!) by 1) saying a response would come from dearjetblue within 7 days, which did not happen and by 2) saying on the website jetblue would automatically contact its customers no later than mar. 15.

Just an update. I finally got my reply. However, it is just one of the canned email which didn't address my question/concern at all. Leave me just wondering did they ever read my original email.

Normally they do, i'm guessing they may have not read it because we have been recieving a record number of emails. What is your original question/concern, if I may ask?