Looks like we may face the first big test since the meltdown. Of course the company is taking a proactive stance to the midwest with this storm moving towards the coast. JetBlue is waiving change fees and any associated fees for customers who wish to rebook. A couple of flights already have been cancelled to and from ORD.

The thing that I find interesting and this was provided to us in an email:

Under key provisions of the JetBlue Customer Bill of Rights, JetBlue customers who experience ground delays for any reason can expect the following compensation:



Ground Delays upon Arrivals:

Customers who experience a Ground Delay on Arrival for 30-60 minutes are entitled to a $25 Voucher good for future travel on JetBlue.
Customers who experience a Ground Delay on Arrival for 1-2 hours are entitled to a $100 Voucher good for future travel on JetBlue.
Customers who experience a Ground Delay on Arrival for 2-3 hours are entitled to a Voucher good for future travel on JetBlue in the amount paid by the customer for the oneway trip.
Customers who experience a Ground Delay on Arrival for more than 3 hours are entitled to a Voucher good for future travel on JetBlue in the amount paid by the customer for the roundtrip.


Ground Delays on Departures:

Customers who experience a Ground Delay on Departure for 3-4 hours are entitled to a $100 Voucher good for future travel on JetBlue.
Customers who experience a Ground Delay on Departure for more than 4 hours are entitled to a Voucher good for future travel on JetBlue in the amount paid by the customer for the roundtrip.

It says if you are ground delayed for any reason which is not what the original BOR said.

This won't be a true way to see if the company is really going to change, that will only happen after several months of downtime.