Missing point request response -- 11 months later!
May 26, 2023 | 10:31 am
#1
Original Poster
Join Date: Jul 2014
Location: JFK / LGA.. EWR is not part of NYC!
Programs: Brand loyalty is for suckers
Posts: 1,205
Missing point request response -- 11 months later!
Flew JFK-SFO on B6 at the end of June 2022 and received no credit for the flight; filed a missing points request a few days later and heard nothing back. Out of the blue -- 11 months later -- I got an e-mail today titled "An Update on your TrueBlue points request." Lo and behold, they're depositing 11k points into my account.
I have no idea what reaction to have. I'm thrilled obviously, as I gave up on those points a long time ago. But it also speaks to how awful JetBlue's IT infrastructure is. Anyone have a similar experience??
I have no idea what reaction to have. I'm thrilled obviously, as I gave up on those points a long time ago. But it also speaks to how awful JetBlue's IT infrastructure is. Anyone have a similar experience??
May 27, 2023 | 10:13 am
#3
Original Poster
Join Date: Jul 2014
Location: JFK / LGA.. EWR is not part of NYC!
Programs: Brand loyalty is for suckers
Posts: 1,205