Compensation Required
Mar 29, 2023 | 5:19 pm
#1
Original Poster
Join Date: Feb 2017
Posts: 267
Compensation Required
First time flying Jetblue and sorry for the newbie question
I was scheduled on JFK to LAS on Monday at 10:30am. I woke up to an email saying that I had been moved to the 6:45pm flight with no explanation.
I missed the first day of my conference. Am I entitled to any compensation?
Any feedback/suggestions are appreciated
I was scheduled on JFK to LAS on Monday at 10:30am. I woke up to an email saying that I had been moved to the 6:45pm flight with no explanation.
I missed the first day of my conference. Am I entitled to any compensation?
Any feedback/suggestions are appreciated
Mar 29, 2023 | 5:28 pm
#2
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 35,095
First time flying Jetblue and sorry for the newbie question
I was scheduled on JFK to LAS on Monday at 10:30am. I woke up to an email saying that I had been moved to the 6:45pm flight with no explanation.
I missed the first day of my conference. Am I entitled to any compensation?
Any feedback/suggestions are appreciated
I was scheduled on JFK to LAS on Monday at 10:30am. I woke up to an email saying that I had been moved to the 6:45pm flight with no explanation.
I missed the first day of my conference. Am I entitled to any compensation?
Any feedback/suggestions are appreciated
1. Why you were moved; and/or
2. Whether they could re-accommodate you on other (earlier) flights on either JetBlue or another carrier (like their partner, AA)?
Do you know whether the 10:30 am flight was cancelled?
As a general rule, the contracts of carriage of U.S. airlines typically exclude consequential damages for delays or cancellations. It's possible that JetBlue might offer you something as a good-will gesture if you complain.
These days, if you have to be someplace on a particular day, it's probably best to fly in the day before.
Mar 29, 2023 | 9:36 pm
#4
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 35,095
Did they say why they changed your flight? If you had gone to the airport for the earlier flight, you might have been entitled to denied-boarding compensation and/or been able to be re-accommodated on a flight that could have gotten you in earlier than the later nonstop. Airport staff employees sometimes have more flexibility about rebooking passengers.
Mar 29, 2023 | 10:32 pm
#5
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
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Depending on why JetBlue says they changed your flight, they may have engaged in an improper practice to avoid having to pay denied-boarding compensation to you, had you shown up for your original flight. Here's a summary from the U.S. DOT explaining your right to denied-boarding compensation:
https://www.transportation.gov/indiv...ping-oversales
If you think that JetBlue acted improperly -- since your original flight operated on schedule -- I would first contact them in writing (perhaps via their website) and request compensation. If they deny you, then you might want to consider filing an air consumer complaint with the DOT based on how JetBlue acted. Information about filing a DOT complaint here:
https://www.transportation.gov/airco...umer-complaint
https://www.transportation.gov/indiv...ping-oversales
If you think that JetBlue acted improperly -- since your original flight operated on schedule -- I would first contact them in writing (perhaps via their website) and request compensation. If they deny you, then you might want to consider filing an air consumer complaint with the DOT based on how JetBlue acted. Information about filing a DOT complaint here:
https://www.transportation.gov/airco...umer-complaint
Mar 29, 2023 | 11:26 pm
#6
Join Date: Oct 2002
Location: TOL
Posts: 1,044
Were you traveling on a connecting itinerary or did your trip originate in JFK? I would ask JetBlue why they moved you to the later flight. I would definitely complain to JetBlue and the DoT. Did the 10:30 AM flight go out with the scheduled aircraft type? Maybe they swapped to a smaller capacity aircraft. That's my best guess. You should receive some compensation.
Mar 30, 2023 | 11:13 am
#7
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
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Posts: 35,095
Yes, a swap is a distinct possibility. If B6 substituted an A320 (or even an A220) for an A321, such a swap could have left a bunch of passengers without a seat. My understanding is that no compensation is required in such a situation; but B6 might nonetheless choose to offer something, if asked.
Mar 31, 2023 | 4:27 am
#8
Join Date: Dec 2013
Posts: 99
Very curious to hear more details: was the aircraft indeed changed?
I am in a similar situation: booked a flight in mint from jfk-Sfo at 7am in may. Now I got an email my flight was changed to 6am, while the 7am flight is still going with availability in Mint.
I value my sleep & waking up at 4:30 or 5:30 makes a difference!
I am in a similar situation: booked a flight in mint from jfk-Sfo at 7am in may. Now I got an email my flight was changed to 6am, while the 7am flight is still going with availability in Mint.
I value my sleep & waking up at 4:30 or 5:30 makes a difference!